Toot Sweet Cupcakes

I would not recommend this bakery to anyone!
The items I ordered were not what they were supposed to be. Lets start with the fact that I was told I could pick up my i-​phone cake & moustache cookies at 10:30 am. I arrived at 11:00 to closed doors and I called and there was no answer. I waited a few minutes and called back and left a voice-​mail. I heard back from Tiffany (owner) in a few minutes. When she called back, she said the cookies were ready and I asked about the «i-​phone» cake… long hesitation and shuffling through papers… and then a hang up. I called back and no answer. A few minutes later a man (her husband and owner) walked out with the cookies. I asked about the cake and he said that she must have gotten the orders mixed up and she was working on it. I told him I needed to speak with her since she hung up on me and needed to see what was completed. He walked me into a back door of the bakery (warehouse) and the place was filthy dirty! and it stunk! There were shelves everywhere full of junk and papers and odds and ends… I DID NOT WALK PAST THE ENTRANCE IN FEAR OF WHAT I WOULD SEE! He called out to Tiffany and she yelled «WHAT»! She wasn’t happy. She came around to talk with me and I asked to see the final product… It was a plain white cake with Happy Birthday & my daughters name written in pink!!! Are you kidding me? I asked her how she went from making an i-​phone cake to this… and her response was she got confused because when we talked last, I told her the message I wanted the cake to read was «Happy Birthday»… and I said yes, the message on the i-​phone message. (I posted a picture in the photos here). Needless to say she said she would have it fixed in 10 minutes. 30 minutes later, I knock at the door for the husband to bring me out a cake that was not what the picture that we referenced looked like… I was so upset after being there for so long! I explained to him that the cake was not like the on their website and the one that Tiffany & I spoke about… his response was– «You mean the $ 1500 cake that is as big as that truck right there»? I told him over and over that Tiffany knew what I was looking for. Needless to say the cake was horrible and the cookies were horrible. None of the kids liked the cake at all.

Closed at 1223 pm. Disappointed and wanted to get samples on flavors before I make a decision on a cake made for my wifes bday.
Wont ever be ordering for these guys. Goodluck!

I ordered 2 doz cupcakes for my 3 yr old’s b-​day party & Toot Sweet came through at the last minute. They always do! I have been a customer for years and they can do just about anything. Today they delivered our cupcakes, last minute, at no extra charge. Thank you Toot Sweet!

Tiffany Bacon from Toot Sweet Cupcakes totally saved my day!
So I am Bonnie and I don’t live in Austin or anywhere near Texas. I live in Southern California. The company I work for announced to everyone on Monday, they are acquired a local Austin company. Then my boss tells me on Tuesday, we are going to have a launch party on Thursday so make it happen for LA and Austin. Not in the morning but late afternoon and Austin is 2hrs ahead. I was like OMG What??? My boss specifically asks for custom cupcakes.
Then comes Tiffany from Toot Sweet Cupcakes to save my day. I ask her if she can bake for us 40 custom cupcakes by Thursday and have it delivered at a certain time. She says to me no problem. Of all the things going on, I was happy that I could rely on her to deliver.
When it came to Thursday, she took a picture of the custom cupcake with our logo. It looked really awesome. The pricing was really reasonable and I was able to pay via paypal. The Austin peeps who ate the cupcakes gave it major yums,

We received some cupcakes as a gift for our son’s first birthday. We wanted to try one before we served them – unfortunately for us they tasted quite dreadful. They tasted as if the butter has freezer burn or perhaps some cream had gone bad.
Needless to say, we ended up making cupcakes that night. Looking at all these good reviews, I kinda wondered what happened with these cakes. They were gross.

For a cupcake shop, they know full well how to make some delectable food.
We’ve had catering from here a few days this week during our company’s
busy season and I must say I stand amazed at how much food they give
and also how good it is.
If you get the breakfast foods, make sure you get the maple bacon.
It’s literally like eating a bacon lollipop: glazed, maple goodness on
crisp bacon. Yum.
The mojito chicken is also something I strongly recommend. Very juicy
grilled chicken bursting with juice and flavor. Saffron rice pairs
excellently with it as well. Fruit here is pretty darn fresh too.
Definitely would consider catering for an event again.

This is the most unprofessional business I have ever had the displeasure if encountering. I wanted cupcakes delivered SAME DAY, and wasn’t informed of that until I received a google wallet check out form via email. I never did the check out because I needed them that day not the next– but they went ahead and delivered them anyway, I WANST EVEN THERE. Then proceeded to call my job and harass my coworkers because they delivered to the wrong person without Payment and bullied me into paying for a product I never received. Ridiculous. DON’T GIVE YOUR MONEY TO THESE CROOKS.

Brian helped us out with last minute cupcakes for my grandniece, Ceci who lives in Denver. She was having her 4^th birthday at my home unexpectedly after my father had died a few days before. We had celebrated his 89 years on Sunday and wanted to celebrate her birthday on Monday.
I asked my niece about getting a cake for Ceci, and she suggested cupcakes. I had only had cupcakes from a couple of places – one on Burnet Rd – and had not been impressed. When I searched for a place close to us, Toot Sweet came up. It was late in the afternoon but Brian was game to go for it.
Ceci loved the decorations; they were very pretty. But for the adults it was the flavor that counted most. And we oohed and ahhed as we eagerly shared the different flavors – strawberry, carrot cake, vanilla, and chocolate – all cream filled! Delicious! Real cake, real filling, good icing.
Someone remarked about the cupcake trend and how most seemed to be a bit of dry cake with a huge mound of icing.
But not Toot Sweet’s! They were wonderful!
Thank you to Brian and Tom for helping us celebrate a 4-​year old’s birthday at last minute’s notice.

I loved the caramel brownie but for me, the cupcakes weren’t up my alley. Maybe it was just the flavors I tried but I just didn’t love them. The are absolutely delicious looking though, delivery was right on time, and the packaging was great. No smashed or tipped over cupcakes. Again, I think this is just a matter of personal preference on how I like my cupcakes. The icings are really sweet (think toothache sweet) and I thought the chocolate cake was not rich enough. I tried the Divine and the Vanilla Almond. The Divine was a huge let down for me. The Vanilla Almond was better and the almond filling was good, but the icing was so sweet. Next time I’m going to try some different flavors and see how it goes. I do think this is a good business so I’d be happy to try them again.
Again, if you like brownies, the caramel brownie is amazing! It’s a home run!!!

Used Toot Suite for a delivery a couple weeks ago.
The core experience was fine. I asked them to deliver cupcakes to a specific place on a specific day at a specific time and they did so.
The website doesn’t go into enough detail about the actual product, however. Communication from them was far too terse. I gave them my circumstances expecting a recommendation and I got a very short email «What, Where, When?» This is a clear indication to me of a company that is far too busy to service it’s customers. That lack of care for me and the quick scan of my email rather than actually reading it left me uncertain for a day about whether my order would arrive.
Were it not for the snotty «What, Where, When?» email response, this business would get a full five stars, but that sort of communication is not something I would *EVER* send to my clients and I don’t appreciate it being sent to me.

What a fabulous place. I ordered assorted cupcakes for a co-​workers birthday who lives in Austin. (I’m in Calif). the customer service was outstanding. they told me how to go online and send the order over. (mind you, this was the day before Valentines day). what I wanted and when it was to be delivered. I was a little nervous at first. but they got the order out to him and even took a picture of the delivery and sent it over! What a novel idea! My co-​worker said the cupcakes were so good. he took them home to his family so they could all enjoy! Thank you TOOT SWEET for making this a wonderful experience. I will be definately be using your services again when I have the need in the TX. area!
Thank you again…
Renee M. Hensley

I’ve not done business with this company, but from what I’ve seen (and tasted!) I might just have to! I went to a 1-year-old’s Muppet-​themed birthday party today, and was blown away by the cupcakes! Not only were they adorable, but the cake was moist, the frosting and filling were delicious, and even the gum paste decorations were good! I had a chocolate raspberry Gonzo cake. Turned my teeth and lips blue, but it was worth it!

My company uses Toot Sweet for a variety of catering needs. We’ve had their box lunches for different lunch meetings/​presentations, as well as their delicious cupcakes.
The box lunches are always phenomenal. Nothing boring about them. The sandwiches are tasty, fresh and not your boring ‘ham and cheese’.
Our box lunches included a cupcake– so yummy. Super fresh cake and creamy icing.
You’ve got to get them a try, whether you do a cupcake order… or purchase their box lunches.

I’ve ordered from Toot Sweet before and had a good experience, but this time more than made up in the negative aspect.
Cupcakes were scheduled for delivery between 3−4pm for a party from 4−6pm. I reconfirmed with the owner a day ahead that everything was in order. Come party time — kids are playing, I’m waiting — suddenly I notice the time is 5pm. Candle-​blowing is scheduled for 5:30 and we have no cupcakes yet for the birthday boy and his friends. I call the Toot Sweet owner, she says her husband is doing delivery and I should call him.
I call the husband and he mumbles something about another client being late and puts me on hold while he searches for my order. Then he says it will be about 25 minutes to get to my place from where he is. He blames his 1.5 hour delay on the 45 min wait he said another client caused.
35 minutes later, cupcakes arrive. They were as ordered, tasted good, except that some of the kids had started leaving and we were all sitting there waiting for cake. I was getting ready to drive out and buy a cake when they finally arrived.
No call back from owner, no acceptance of error from husband except saying that the delay imposed on him by the other client was unconscionable. That was the word I might have liked to use for the delay in delivery of my order.
Their cupcakes taste good and have a variety of sizes and flavors. They aren’t too sweet. I’ve enjoyed ordering from them before but needless to say, this experience has left me highly irate. If you can’t make a timely delivery of an order that was scheduled 2 weeks in advance, what kind of business model is that?

I am determined to find the best cupcakes in town… It’s a hard life I know.
We got a variety box delivered to work, so this review is for cupcakes only not service, location or other menu offerings.
The cupcakes are good… not the best I’ve ever had, but good enough that I kept going back for more.
It was disappointing that the cake itself was pretty dry on all 3 kinds I tried. I don’t know if it’s because they were made too far in advance or if they are always like that.
The fact that there is a small amount of filling inside each cupcake helped compensate for the dryness of the cake. The filling complemented the cake and frosting flavors well.
The frosting is pretty good, especially the cream cheese. The chocolate was not the best, I prefer a creamier frosting.
Overall I’d say I liked the Carrot Cake the best, followed by the Red Velvet.
If they could get the actual CAKE to be more memorable this could be an awesome cupcake.

I went to a wedding recently where the bride had these cupcakes instead of a cake.
I thought it was a cute idea and easy to distribute to everyone. The display that was set up (I assume by these folks) was very pretty and well executed. I actually sat close to the cupcake display so I got a really good view of it all night. The bride had chocolate, lemon, strawberry, and red velvet cupcakes on display. I had a chocolate one, and the husband had a lemon one.
They had icing piped inside the cupcake so that was a nice surprise.
The husband’s analysis of his cupcake was eh, and mine was pretty close to the same. ‘Eh’ for us means I didn’t hate it, but I’m not going to bum rush the stage to get another one. I’m glad to have tried them, but it wasn’t the best I have ever had.
Let’s start with my devotion to chocolate. I really love chocolate. Dark, rich, decadent chocolate. The cupcake was more of the sweet variety that had a chocolate flavor, but no intensity of flavor. It was nice and inoffensive, but nothing memorable. The icing was sweet! Really really sweet! It was more chocolatey than the cake part, but a little too sugary for my personal tastes. I prefer the complex notes chocolate brings to the palate when its not super sweet.
The one thing that did bug me about the cupcake were the edible sprinkles on top. They were a bit… crunchy. I expect my cupcakes to be like pillows topped with velvety frosting. These were… until you hit the small gravel bits that really detracted from the overall texture and mouthfeel.
Overall, for a catered event and presentation, I’d probably give Toot Sweet about 4 stars. Weddings are alot of set up and the goal is to hit a wide appeal for as many people as possible. In addition, while I didn’t really like my cupcake, the bride had the exact same one and loved loved loved it. So, since it’s her day, that’s all that really matters I suppose. Toot Sweet made the bride extremely happy at her event and if you are reading this trying to make a decision on whether or not to use them, I know the bride planned the event herself and was very pleased with these cupcakes and how they turned out.
However, for my experience, I think the cupcake is a solid effort in the city. That’s my evaluation as a taster and not as someone who ordered or planned the event. Since I do know the bride, I think from her end, it was a 5 star effort. It’s light years better than Hey Cupcake and Cupprimo not as great as Sugar Mamas and probably would be in a close race with Polkadots if I had to rank them.

I just got done eating a catered lunch by these guys and it was great. The sandwiches were available on white and wheat bread, I had the roast beef and it was excellent, flavorful, and simple — just like a good sandwich should be. My shamrock cookie was also really good, loved the fact that it had soft frosting instead of the hard stuff you find at the grocery store.
Also in response to the poster below who said there was no vegetarian option — they do in fact have vegetarian wraps, but they only bring what our company asks them to. Perhaps you should air this grievance to our organizer instead of posting it here.

3/3/2010*Update
Well thank you Tiffany Bacon for the lovely response. You’re right, you reached out to me over Unilocal in attempt to provide me with more of your unwanted cupcakes. I denied– and advised I have a right to post my opinions on a public website. I’m sharing my experience with the Unilocal community — and you’re sharing your lack of professionalism. If in fact all the attendees enjoyed your cupcakes, have them Unilocal about it. Don’t harp on my opinions of your work. Get over it. Its a public website, and this is my personal opinion of the services I paid for.
Thanks Tiff, have a blessed day!
**********
Just wanted to say I had some gorgeously decorated cupcakes and delicious cakes for the holidays and new years from Simon Lee Bakery in Pflugerville — let me tell ya! they know what they’re doing!
Never again Toot Sweet.

I ordered a pink octopus cake for my daughter’s first birthday party. They delivered the cake an hour before the party time. As soon as the cake entered the room, the scent was heavenly. The cake was beautiful and they made it exactly as I had asked.
Flavor: vanilla cake, butter cream frosting. Verdict: DELICIOUS!
I wouldn’t hesitate to order from here again!

Two things you should know about me:
1. I love sweets. What a shiny object is to a kid, pastries are to me!
2. I love free. The free world, free time — free stuff rules!
Well, our office management single-​handedly combined my two loves into one the day they decided to give away cupcakes to the entire office. The e-​mail subject line read: Free Cupcakes in the break room from your management team!
That was enough for me to jump out my chair and nearly bowl over two ladies in the hallway. After nearly busting down the door, there they were: chocolate, red velvet, strawberry, vanilla. All beautiful, and all waiting on me.
The third thing you should probably know about me is that I’m seriously indecisive; choices are my nemesis. But, after looking over all my options, I went with the chocolate cake with chocolate frosting and pretty white heart on top. I carefully walked back to my desk, prize in hand, and noticed how huge these things were. Much bigger than your average cupcake, and slightly bigger than any other designer cupcake I’ve had in town.
One bite and I almost lost it. There’s real cocoa in that frosting, folks, I know there is! And the cake, so moist, so fluffy, so yum! The binge eater in me screamed: MORE! So, I obliged. I tried a piece of the strawberry cake with strawberry icing and I’m about 98% sure that those confectioners put real strawberries in those cakes, damn good. I also had a piece of the red velvet (yes, my eating gets out of control sometimes) and they were just as moist as my chocolate one and the cream cheese frosting — to die for!
The label on the box said «Toot Sweet», the cupcakes in my belly said ‘love’.