The UPS Store

UPS should close this store, every time I have been in there they won’t take UPS packages, with call tags or UPS account numbers. They only time they want your business is when they can over charge you for something plus rude customer service. Take the UPS sign off your door if you won’t take UPS packages

We’re here almost every day for our business and the staff here are super accommodating. We usually bring in lots of prepaid boxes and they scan them in quickly and give us a receipt.
Sometimes it gets a little busy, but so does every UPS store and they’re good about trying to get to everyone as quick as possible. Frank and Taylor are super nice! Every UPS store should be like this one.

Fantastic Service!
I have a UPS Box at this location and am at the store frequently. Everyone at the store has always been friendly and in my experience knowledgeable and fast as well. I think they remembered my name after my 2^nd or 3^rd time in!
I can’t recommend this store enough whether it be for your daily mailing needs or if you need a UPS Box. For those who don’t know, a UPS Box is far superior to a PO Box, with a UPS Box, you can receive UPS, USPS, FedEX, DHL, etc. and I believe the price is less or at least very close. Frankly I would pay 5x the amount I pay for my UPS box, it’s that convenient.
This might sound like an ad, but I’m just a very satisfied customer. Keep it up guys, you’re the best!

Twice I’ve gotten misinformation when calling. Staff are terrible. No personality and they don’t care one bit when I complained. I hope the owner reads this and fires everyone.

I’ve been coming here for years and the staff is amazing … Friendly and helpful. I definitely recommend this location.

Went in with a prepaid label for returned merchandise, but needed an 8×11 envelope. Was told they were out of them and to go to the Staples down the street and buy one. They would sell me a box for $ 6.00, though. I told them I would go somewhere else and was reminded that the Staples was very close and I could just walk over there. Oh well. Fedex it is from now on.

Friendly service. Rarely experience a line to wait in, service is always prompt & on point. Although I do not use a P.O. box, there are several on location here. Great parking lot, never have to look for parking!

Had a standard customer service experience and paid somewhat dearly to return my Keurig to the manufacturer for service.
There was an elderly woman who walked at a snail’s pace (quite literally), accompanied by her lightly mentally challenged son ahead of me in line. They had difficulty in efficiently navigating the process of purchasing a service and putting it on a credit card. They also had difficulty with the social norms of talking at reasonable volumes and making reasonably subtle comments about their current experiences and observations of the world.
I was behind them in line, and wrapped up my transaction, and literally beat them out of the door of the store — mercifully, as I would have painfully waited another 45 – 60 seconds just for them to navigate the doorway.
Experiences like this cause me to have some thoughts. Among them, in no particular order are 1) gratitude for my able mind and body, 2) wonderment at their ability to remain alive and (relatively) well in the world, 3) a fleeting thought that Darwinism is absolutely dead in relation to humans, 4) a feeling of profound empathy (that is being weakened by the minute I am delayed into rush hour traffic by my errand and unplanned detainment).

Thanks for nothing… My father sent me a package from this location. The item was damaged so UPS approved the claim. I spoke with Gary at the UPS store on the same day. I have spoken with him 3 other times and he keeps dragging me along. Finally, today, 3 weeks later, I told him I would send my Dad down to talk to him and I was contacting UPS and UPS store headquarters. Low and behold, he filed the paperwork TODAY!!! Seriously. Don’t ever use these guys ever!!!

Breath of Fresh Air.
Deposited my checks, got 2 documents notarized, and completed a fax transmission. The service was quick and friendly. I was in and out without delay.
Service: Great.
Facilities: Clean and Convenient. Equipment worked well.

My first experience with this place was a joke. I had two small packages going to the same place (they each had their own merchandise repair bar codes) and the guy at the store said I’d save a little in shipping if I put them into one larger box. Okay, make sense if I save a little money, right? Shipping was $ 12 and the total came to $ 25. Surprised, I asked why it was so much and the guy says he’s got to charge for the box and packing. Oh, my mistake, I thought he was trying to save me a few bucks, not rob me for a box and some packing peanuts. So, I asked how much it would be to ship them separately — this is where it gets funny — the guy took one of the small packages, weighs and measures it, and tells me it’ll be a little over $ 15. When I asked why it cost more to ship a smaller, lighter package than the bigger box he was trying to sell me he answered with «that’s just what the computer says». I left, packages in hand, and headed to the post office. Both packages shipped for a total of $ 11.35.

When’s the last time you thought about what you could do in three minutes?
Well, I just thought about what three minutes are worth in a UPS store, and I’ve concluded that if the employee is observant, like Jeffrey was, three minutes will add up to this:
1) Lightning fast assessment of our UPS needs (Sending back AT&T equipment, though it’s really kind of obvious).
2)Calm and cool execution of the transaction, all the while giving us friendly instruction on what to do.
3) Tap, click, and print our receipt, a «You guys have a nice day!» and three minutes are up, albeit three of the most efficient minutes I’ve ever witnessed.
Fast, friendly, and efficient… that’s what brown can do!

What can brown do for me? Nothing. The staff here is completely useless or at least the loser that was waiting on me. Bear in mind if you have a corporate UPS account they DO NOT honor those at this location, you have to travel 20 miles North for those services.

These guys here are QUICK! I mean, like so fast, you’re package will already be being shipped by the time you leave the store. Ok, well not exactly, but that is how it feels every time I drop something off.
I REALLY appreciate it that they are so efficient and have only stayed in the store a max 5 min., ever! Packages are packaged well, done right. They get their in record time, ok might be normal, but sure does seem fast! The guys are friendly and helpful, glad they’re my neighborhood UPS store.
Keep it up ya’ll!

We’ve had a mailbox here for our business for years and we really appreciate the service we receive from Chaney and the staff here. We rely on them a lot, especially when we’re out of town, and they always come through for us. I highly recommend this store for anyone who is looking for a professional mailing address for their company!

I’ve only used this location to send a pre-​paid UPS package during SXSW.
This was right after their grand opening. They were giving away all sorts of cool and handy «remember us» advertising items, like letter openers with a small ruler on them, pens, and key chains. They showed me the store, and touted their ability to print large color posters (samples on the walls).
OK, so they did nothing specific to deserve five stars other than wow me with their capabilities, but they also did nothing to break the faith. And they treated me with respect even though I didn’t have a money-​making proposition for them.
This business is such a breath of fresh air compared to the mean and angry Asian woman who runs the UPS Store by HEB in Oak Hill or the ripoff artists at the UPS Store on Westgate. This store has earned the right for me to try them next time I need one of their services.

let me tell you why i hate this place. i dont write many negitive reviews but i actually gave a little chuckle when i saw the opportunity. let me start you off with a little background on the day that i went here. woke up early, had the the day off, forgot it was veterans day. went to the post office to buy POST CARD stamps. (you will understand the caps in a minute.) the post office was closed. i went to the library (yay reading!) it was closed. i then remembered that there is a ups store right around the corner and hey i bet they have stamps. so i go in– here’s the dialog–
me– «good morning, do you sell post card stamps?»
lady cashier– «yes we do. how many would you like?»
me– (unwilling to do the math in my head) — «how much would 50 cost?»
lady cashier– «ummmm, like 50 dollars.»
me– «hmmm…» (obviously this is not correct) i’m thinking at this point i’ll just say that i would like to purchase them and then see how much they ring up to. the correct amount would be $ 11.50 btw, seeing that post card stamps are .23 cents each.
me– «ok, i’ll take 50.»
lady cashier– «well i don’t know if i can do that, because that would mean splitting a roll. let me get see.»
so she goes and gets cashier guy.
cashier guy– «ok, how many do u want?»
me– «how much would 50 stamps cost?»
cashier guy– «like 20 dollars»
by now i’m a little more than a little confused. so i say (just to gain a little clarification) —
me– «how much 100 stamps cost?»
home boy gives me this look like i’m THE stupidest person ALIVE and then says–
cashier guy– «well lets see, stamps are 42 cents each… 100 stamps… 100 times 42 cents… would be for-​ty two dol-​lars…
(this last part he pronounciates so as not to confuse me)
me– «ok but i dont want 42 cent stamps, i want POST CARD stamps.»
cashier guy– «oh we dont sell post card stamps.»
wow. i walk out mad and feeling like an idiot. even though i am clearly NOT the idiot. booooo ups store. BOOOOO.

Went here to get divorce papers notarized. Can’t say thats a pleasant experience but I have to say the very sweet female notary gave me a discount, hersheys kisses and kleenex. She also told my soon to be ex husband that she would have left him years ago after he made a smart ass remark. 4 stars for that! And thanks UPS lady if you see this, I think I left with your pen. Sorry about that, I was distracted.