The Spa Mover

Has always done a great job for me.

Austen and his crew showed up just as my spa was being delivered. He and his crew were very professional and got the Spa unwrapped on their sled and back on my deck in about 10 minutes! even helped me decide the best position. Well worth the fair price they charged — No way i would have anyone else handle this. Kudos to the Austen and his crew!

Austen and crew did a good job of moving and storing my spa, while i was relocating. Upon delivery at the new location, several knobs and the cover lift were missing. The knobs were easy enough for me to replace cheaply, which I did. I’ve been told they will replace the lift at their cost several times. At this point, 3 months later, there is still no lift. I’ve been told «we’re getting some in today and we’ll send one right out to «we’re going to order one and drop ship it to your house». At this point I have no expectation it will be replaced. Poor way of doing business.

The Spa Mover gets things done! Hard work + hustle + professionalism = one fantastic company! My wife and I had a wonderful experience with Austen and his crew. We recently took ownership of an older home that had a hot tub, taking up the majority of our not-​so-​large back patio. Being in a middle of a remodel, we needed as much outdoor space as possible.
I have zero hot tub knowledge and that is where The Spa Mover shines. We thought we needed to pay someone to get rid of «rubbish». Austen helped us not only move it for us but also put a value on what was a top notch spa in its day. We were so happy to find a buyer for it and repurpose a perfectly working spa in someone else’s backyard.
Thanks to The Spa Mover, we now have the room we need and much needed cash in hand for our remodel. Austen, «The Spa Mover» has an invaluable service to offer and I just can’t say enough good about them!

I bought a spa on Craigslist and they moved it from the seller to my house. They came when they said they would and did a great job! I would use them again.

Let me start at the end: I had a spa. I no longer have one. I have no idea where it is.
In the beginning, April, 2013, I read the Unilocal reviews and called Spa Mover to see about moving and storing my spa. The owner was cordial and professional sounding, and showed up on the appointed day, removed the spa without damaging it, I paid him his fee in cash, and we agreed he would take the spa to his warehouse, clean it, fill it, and sell it. He quoted a sale price of around $ 2,000, and said he would earn his money by installing it for the new buyer.
A couple months went by, and I checked with him. He was evasive, said he hadn’t had time to get it set up.
A couple more months went by, and I checked with him. He was more evasive, and said he hadn’t had time to set it up.
The next time I was able to reach him (after multiple attempts) he suggested that the spa be taken out to the Dell Diamond by his company to sell at an expo that was going to be held. I agreed.
More time went by. More phone calls were not returned. By the way, I’m still talking about 2013.
Finally I caught him on the phone, and the story suddenly became a little different: he had «consigned» the spa to an unnamed company to sell at the Dell expo, and when I asked how much it sold far he stammered a little bit and then said «$ 1,500.» I was surprised, and quite suspicious whether that was the correct price. And also, he now had charged me a «commission» of $ 300, and assured me he would have a «cashier’s check» to me within days.
Forward into 2014. I call now and then and leave messages asking for a return call, and he never calls back. I of course have never seen the «cashier’s check.» I emailed through his website, with no response.
I assume, given the history outlined here, that I will never see my spa again, and never receive the funds promised.
It’s surprising and disappointing that a guy running a company doesn’t return phone calls. It’s surprising to me that the story changed so much over time. I was also surprised to learn that my recourse is only via civil court, i.e. small claims court.
I hope at least someone is enjoying a high end, bargain priced spa somewhere.
My advice to anyone considering using this company is to consider very carefully what I have said here.
UPDATE: Within hours of posting the above review, I suddenly got a call from the guy I called the owner, Austin. I called him the owner because in my earlier dealings his comments had led me to believe he is the owner. Now, suddenly he was just a simple employee, and «they» had moved him to Houston some time ago, therefore he didn’t know about all my phone calls, etc, and he’d just gotten the information I had never been paid for the spa at the mysterious alleged sale at Dell Diamond. The tale he told was yet a different version of who sold the spa, and yet a different version of why «they» had planned (I say planned because to that point I had received no payment) to charge me a commission. I won’t bore you with all the details of the conversation, but will report that Austin appeared on my doorstep the following day, Saturday, and handed my wife 15 hundred dollar bills, and asked her to sign an electronic receipt. So, a year after driving away with my spa, I finally received some money for it. I attribute the sudden contact and payment directly to this Unilocal review. I still have no certainty regarding how much the spa sold for, but at this stage, after all this, I accepted the funds offered.
If you’re reading this you are smart enough to make up your own mind about the company. I’ve tried to refrain from excessive editorial comments, figuring the facts would speak for themselves.

The Spa Mover was the best company BAR NONE that I’ve ever used for moving anything. From the first phone call, Austin was professional and followed through with everything, far exceeding my expectations.
I actually watched he an one other person load, transport, unload and place an enormous spa, navigating steep inclines, soaking wet grass, gates and more. I have to say I was really impressed.
I wouldn’t hesitate to use them again & would highly recommend them to anyone.

I have used Austen and his crew 3 times to move my Spa. Every time they have been on time on budget and I have never had any problems. I highly recommend these guys.
Let’s face it, moving a spa is hard heavy work and as the homeowner you have to think in advance what needs to happen before they come, steps out of the way, trees, gates, etc. I did that before I called them and all three times everyone left the job with smiles.
THANK YOU! YOU GUYS ROCK!

This company moved a SPA from my house for the buyer to whom I sold it. They promised to take it through the fence gate. In my absence they took down a whole section of my fence to remove the spa. They left the fence unattached. When I arrived back to the house that section of fence was lying face down on the ground What is more they hit a hose bib and it snapped off inside the wall of the house. I had to have immediately repaired as water was spilling out at many gallons per minute into the yard and into the wall of the house. When sent the bill they refused to pay for the damages and said I cannot prove they caused the damage This company is very unprofessional and not very skilled at what they do from my experience. In my opinion you want to avoid these people and find someone who knows what they are doing. A very costly experience to have these people on my property. It cost me hundreds to repair the damage.

We bought a gently used hot tub in May. They delivered on tie and worked out the kinks that arose. Nearly seven months later, they came out and replaced the arm forthe cover for FREE. Use this company, please.

I sold my tub on craigslist and the buyer paid The Spa Mover to get the tub from my house. My tub was in a screened in porch — the guy came out and inspected the area and realized it would take 4 guys to move the tub. They came again the next week and moved the tub within an hour. They were very professional and moved the tub without damaging my property. I am very pleased with their work.

Apparently you have to have the right type of hot tub in order for in order that «The Spa Mover Austin has every tool for the job» as stated by the company.
Here was my reply from this business: «This type of hot tub disposal isn’t even something we’d be interested in taking on.»

Very professional, on time and reliable. These guys are a great choice for moving a hot tub!

I used this company to move my new hot tub to my backyard. I was very impressed with their equipment and the professionalism of the young man that came out. He helped me decide on what chemicals I needed… I was clueless. and was super careful with my hot tub. I was surprised at how fast they were.