The Parking Spot

UPDATE: Mark L. From the Parking Spot left a comment under my review apologizing for the service and asked me to send an email to a «feedback» email link for their customer service department which I immediately complied. This was three days ago and still have not received a response. Below is a copy of the email I sent:
«Mark,
Per your request of my Unilocal review, I am reaching out to your feedback email address regarding the issues I have had. I have copied the review below. I want to make sure The Parking Spot understands the Unilocal review was not an unvalidated rant meant to hurt the business. They are real issues and am looking for just one thing to make my travels a little less frustrating and little more efficient. I noticed very similar issues from other customers on the Unilocal site.»

Super nice staff, fast shuttle, and they gave us cold water when we got our car back! Great service

Never again. Set up an online reservation for a detail and parking while I was on vacation. They had my reservation and directed me to my spot. No one said a word about my detail. I had to ask the bus driver once we arrived at the airport who was supposed to take my keys and how that worked. She seemed shocked said she would take the keys and that I needed to fill out some paper (all the info I had already filled out online for the reservation). Talk about inconvenient. Now I’m sitting at the airport needing to go in and instead I’m re-​filling out information. Then I get back, and go where the bus comes to pick up. The competition is running circles around these guys. Fast Park, had 5 shuttles come and go while I waited for 1. It took over 20 minutes for them to show up. This was at 10:30 AM. We arrive at the Parking Spot where my car is parked by the gate. I was really excited about coming home to a clean car! And when I walked up to it to put my suitcases in… I realised it was not clean. They had not done anything, inside or out. Pulled up to the gate, and they had the nerve to charge me more! I had already prepaid for the «detail» that didn’t happen. For some reason they wouldn’t apply that to the parking. I had to pay for the parking separately and wait days for a refund for the detail. This is terrible customer service. I will not ever use this service again. FastPark it is.

There is always a friendly person to greet me and show me where to park (even at 5:00 in the morning. Prompt pickup and delivery make getting to and from the airport a no hassle event. I always feel safe no matter how early or how late and how dark it may be.

I used the Parking Spot for the first time last Labor Day weekend. On both the departure and the return I had to wait for what seemed like an inordinately long time for a shuttle. While waiting at the airport to be shuttled back to my car, at least two FastPark shuttles came and went before there was any sign of a Parking Spot shuttle. The up side of the Parking Spot is that all employees I had contact with were courteous and professional. One even saw the AAA card on my keychain and told me to be sure and ask for my discount when cashing out. So– great employees… they just need more of them.

I love The Parking Spot!!! It makes my travel so smooth. Customer service is great at entrance and exit. They
pick up your bags and unload them for you. I get to my gate on time and I am picked up on time. Never have to worry about finding parking. They take care of everything.

They asked me to park in a row, and it took 15 mins (divers missed is twice) to get the bus to pick us up. After that another 15 mins to pack the bus. The drivers are good but I would rather go to the parking spot across as I had better experience there.

I use to like this place but standing in the rain at 12:30am I think they are crap. I’ve seen 4 of the competitor shuttles come and go and not one single parking spot shuttle. Guess I’ll be parking at FastPArk from now on… You just lost my business.
Thanks for the added travel stress.

It is so easy to use The Parking Spot. The shuttle service is always fast and on time. I have been parking here for years.

Very good service. Pick up and drop off at your car is a great perk, and the drivers even help with luggage. I have a rewards card with a corporate account, so getting rewards like free parking days is easy, plus I get a newspaper when I check in and a bottle of water when I check out for free. My only suggestion for better service is if they had more buses rotating to pick up/​drop people off. You might be left waiting for 5 minutes or so at the airport when you get back, but the wait isn’t too long.

Best Customer Service I have ever had!!! From my departure to my return, the shuttle was on time and fast. Made my travel a pleasure, down to the ice cold water they handed me during check out…

Convenient location and logistics, reasonable prices, and friendly staff should do it, but wait, there’s more! They give you a nice cold bottle of water on your way out. Good stuff!

Traveling is stressful, but the parking part was a cinch with The Parking Spot. I scanned my card when I entered the lot, proceeded to the row the employees indicated and I was whisked to the airport by The Parking Spot’s shuttle. Exiting at the end of my trip ran just as smoothly. The shuttle drivers, both ways, were polite, friendly and helpful. The Parking Spot is my go-​to for airport parking.

I park here often for my business travel. It has always been a good experience. It’s fast and easy, good pricing, and the people are very nice. They always have a cold bottle of water waiting for you when you leave. It hits the spot.

Wow I am surprised that this parking spot has only a three star rating. I do tend to travel a lot and I travel for pleasure. Anywhere from 5 to 7 times year occasionally a business trip every now and then. I have use the parking spot every single time and I have never been disappointed.
1. I always look for early-​morning flights so I have been to the airport at four in the morning. I have always been greeted very cheerfully. I appreciate the kindness welcoming especially at 4 AM
2. My shuttle to the airport I have never waited more than five minutes. If people are complaining about waiting for shuttles you obviously don’t compensate for that and you’re upset because you’re rushing to make your flight.
3. shuttle drivers are always awesome people very happy and helpful.
4. Returning home or use the app to locate a shuttle and the whereabouts. I’ve always timed it just right when I go out the doors a shuttle is there.
5. Even when I’m leaving I am greeted and given a bottle water or two.
Overall the staff at the parking spot has always been beyond my expectations of a parking lot. I am very happy and I will continue to use the parking spot.

I’m a fairly frequent traveler and have used parking spot the last dozen or so times. Every time I fly back in the evening (usually arrive around 7:30) there is a long wait to get picked up. The other companies have shuttles non stop — often multiple coming before the next PS shuttle. I’m done.

Considering the rising costs of parking in either short term or the other airport operated lots, and that the close in/​terminal parking is often «full» when you get there — the ParkingSpot is considerably cheaper and more reliable solution plus all the spots are shielded by fabric awnings protecting cars from the brutal Austin sun.
When u park the driver gives you a card with your parking location number
It takes less than 10 mins from car to terminal and the shuttle buses are frequent and the drivers are mostly helpful and friendly and assist with bags. A couple of them drive erratically with heavy starts and stops or are «grumpy» — maybe the management there can work on this.
It’s a good idea to make reservations especially around vacations — it tends to get filled up. There’s an app for that!
I’ve never used the valet and car detailing services. Seems rather silly to have your car detailed for it to sit out and get dirty from the airport pollution.
A good and reliable service. I use it exclusively for anything more than a day trip.

This review concerns the car care service, as I had good shuttle service. I prepaid $ 110 for the ultimate detail, which allegedly included the conditioning of the seats and consoles. When I arrived at my car last night around midnight, my car was fully dead. Since my car was working fine when I dropped it off (and had a full service, including battery check 48 hours before), this could only have happened when someone left the doors open or lights on after the car wash. Luckily there was a very nice staff member who helped me jump it even though his shift had just ended — he was fantastic.
Because it was pitch black, I couldn’t see the interior of my car until this morning. As the pictures show,
the console and seats were obviously not cleaned. The exterior of the car looked great and there was decent vacuuming, but I paid $ 82 more than a basic wash.
I only chose the Parking Spot BECAUSE I wanted a car detail — never again.

Great service, kind drivers, and I never have to wait long to be picked up. I can’t complain, I’ve never had a bad experience and will use them again!

Nearly flawless experience. I’m sure my next visit will be flawless, but as a Parking Spot newbie, it was not quite perfect.
It was a bit freaky when I pulled in, showed the guy my reservation, he directed me to section 3, but the shuttle driver blocked my way and I had to go down section 7, make my way over to section 3 as I was instructed, parked, started gathering my stuff, then the shuttle driver knocks on my door. Scared the bejeebies out of me. But talk about service! The driver even unloaded my bags out of my car. This totally kicks the airport lot parking where you have to park, trek over to the shuttle station (sometimes kinda far) and wait… and wait… and wait. Or worse yet, the shuttle driver takes off when you’re 30 feet away. Not here. This was awesome! No wait at all. Quick trip to the airport drop off and I was on my way.
The return trip was not so perfect. The shuttle was waiting when I walked out, and they left fairly quickly. I was dropped off right at my car (sweet!) and the driver actually loaded my bags into my car. That was perfect. The problem was trying to get out of this place. The exit was not well lit and it was unattended. There is a self checkout which is great if you’re paying with a credit card. However, I had a freebie & I could not for the life of me figure out how to get out. So I parked & went inside. No one was there either. So I called. No answer. Hmmm… what to do… A few minutes later, an attendant showed up & I was able to check out. She did try to charge me even though I had handed her my freebie certificate. No biggie. It all worked out.
This place is still awesome. The lighting at the exit could be a bit better so we newbies could find our way out, but now I know what I’m doing. Just know that if there’s no attendant, they’re probably running valet & will be back in a few minutes. Overall, much quicker than the airport lot and way better service.