The International Office

Lisa is awesome… Her favorite color is blue n loves long walks on the beach preferably in Hawaii! Jk, not kidding the experience here was great! I suggest to anyone. No line if you get here early. N I smiled for my photo! A good photo at that! Thanks again Lisa!

Before I tell about the office, just a prelude why I choose this office and why I recommend.
I needed to passport for my 1 month old baby and we had travel plan in Aug/​Sep. I live in North Austin and looking for place to apply without waiting in line for hours.
But When started asking around with my colleagues/​friends suggested nearby post office. But their experience was not great and one of my colleague informed that, a day before (Wed 08÷06÷16), her husband went with their girls, they had to skip two post office due to heavy rush (maybe due to summer break) and been advised to go one near the airport blvd. She also mentioned though it’s a nice office it took them 2 ½ hrs to get completed in spite of having 6 counters. Had a sarcastic smile and wished me luck getting passport with 1 month old. I was crest fallen and I am not ready to wait that long with a 1 month old baby. Started searching in internet and I found this International office review in Unilocal.70 reviews all 5 starts and very encouraging. Really how that can be when everyone saying take more than an hour long wait in other areas, here it says only 20 to 35 mins. Even less sometimes.
Without further delay here is my opinion. It’s in UT campus, I had 3 option to reach there. MOPAC /​183/​North Lamar. Started at 7.45 and by 8 AM, google maps showing in red color for Mopac/​I35. well North Lamar road was with normal traffic, no road block after 5 mins it was all clear. How that can be… anyway took that chance and boom its takes me straight to the street where office/​garage without much change in direction. I parked my car in SAG garage just opposite to the office. 8.25 AM. Walked in to the office at 8.35, very friendly /​courteous staffs directed me to 2 floor. Small office, took 2 mins to verify my forms. I took their photo services, they are very much happy to take the baby pics. Without fuss 5 mins to do the pics. There were 5 people in front of me, but by the time we finish the pics they were gone. It all took us 25 – 30 mins, it would have been less if I had pics before but anyway it was super easy with them I am glad I decided to take here.
The staffs are great, they explain to you in details and gives proper direction. Always smiling and make you feel comfortable and confident about what you do.
Do I recommend this place… yeah. Absolutely. I can think any other better place if u want to avoid waiting in line.
Tips: look at their website for fees (no extra fess, same as mentioned in Govt website) and forms. Fill the form upfront, and get your personal check or money order as per instruction. saves lot of time. Pictures take only 5 mins to be taken. Went on 09/​06/​2016. 8.35 AM.
Only downside is in UT campus. But if you don’t mind going there well, this places rock and staffs are the rock Stars. That’s how it should be done.

I was so impressed with their great service! I went to get my passport and was very surprised to see there was no wait!!! Everyone that works there is so kind and helpful. Thank you for making it an easy experience!!!

Excellent service at the UT International passport service office (follow the website instructions – it helps)!!
We were in and out in minutes including pictures and payment.

Went here for a renewal and was told that I could mail the forms in, myself. However, I did get a photo taken for $ 12, and asked to have it retaken, without any complaints. The nice lady at the front even went over my application to be mailed, to ensure that I wouldn’t have it returned.
My original was done at a post office, and I wouldn’t hesitate to use this office, over that. Things to keep in mind– check or money order, for the state department. $ 25 fee for processing with new applications can be paid via cash or credit. Same with the photo. Short lines and walk ins. Can’t get much better than that!

Fast, cortegious, organized, clean… I am glad we went there to renew our passports!

Easy and efficient! So much better than the post office! in and out today in about 45 minutes.

very good service!
Bring my baby for his passport, the stuff are patient and efficient.

Great customer service and super fast! It is nice to go to a clean place without screaming children.

I didn’t know it could be like this. This place is the best kept secret I’ve found in Austin this year so far.
This is basically a one stop shop for passport services. They can accept your application, take your picture for $ 12 if you don’t have one, accept the money for the application, answer any questions you have (before you even ask them), and do it all quickly and with a smile.
I pulled into the San Antonio parking lot at 12:01pm. I was back outside walking to my car by 12:20. I don’t think I’ve ever done anything downtown that fast. Less than 30 minutes so I didn’t even have to pay for parking!
It totally helped that I had my passport application filled out already, but they let you complete one there if you need to. Every person I dealt with was friendly and respectful and answered all the questions I had, even though it got really busy after I got there (my timing was amazing, I stepped to the side to take my picture and there were like 7 – 8 people that had lined up behind me). This was my first time applying and they made it completely stress free. **Bring a check or money order for the $ 110 app fee! The rest you can pay however.**
Seriously. Do not go anywhere else, come here to get new or renewed passports. Don’t even put yourself through the drama of the post office or even the tax office (biggest complaint is the wait time). SAVE EVEN MORE TIME BY HAVING YOUR PAPERWORK ALREADY FILLED OUT! These are great folks who do everything they can to help.

Excellent and fast service. Easy access to location. Street parking and garage close by. Friendly and professional staff. This is a full service location that also does passport photos. No appointment is needed.

It really is as good as it gets! I went in about 2pm on a Thursday. There were two people in front of me and I still made it out in about 30mins. They were all real nice too. There was a parking garage across the street that cost $ 3

Go HERE for passport services!!!
We tried dotting all of the i’s and crossing all of the t’s AND getting mom, dad, and minor to the District Clerk’s office on 5501 Airport at 8am. There was already a bunch of people there and the front desk wouldn’t accept our digital photo and asked for a birth cert when we didn’t need one. I was incensed! Then, the lady condescendingly asked if I had looked at their website to get all of the requirements. Of course I did! That is where I knew that they WOULD accept digital photos and did NOT need a birth certificate if you had an old passport!!! What a PITA, dragging everyone out (missing school, missing work) for unfriendly service by people predisposed to NOT doing their job.
Well, rather than argue with people who don’t know their own process, determined and furious, I dug in and tried to find another place we could go. Lo, The International Office at good olé UT. They accepted non-​students and walk-​ins. We were in and out in less than 15 minutes. No wait, nice people. Wait, what?
Didn’t need the birth certificate, minor was 16, so didn’t even need both parents, quickly processed, friendly, knew their stuff, and no wait. What else? Oh, free 30-​min parking in the garage around the corner. Yup.
I hope that I remember by renewal time (another 5 years?) to beeline straight over here, rather than go to a post office or DMV-​esque cattle call.

This has been by far the best government bureaucracy treatment I’ve ever had! I was in and out of renewing my passport in 10 minutes. Make sure to come in with the form filled out so that it’ll be even faster (it’s available to print on their website)! An easy walk from the UT Campus, the international office is an excellent way to get passports done fast and done right. Only down side is the fees you pay for this convenience. You’ll pay a $ 25 fee to the University of Texas for their services (hiring staff, office people, electricity, etc) and a $ 12 photo fee if you use them as your passport photo photographer. In total, I spent $ 37 in addition to the $ 110 passport fee, but in my mind the extra $ 37 was worth it for the super fast convenience of this office!

Arrived at 2:26pm on a Friday during spring break and finished at 2:52 (almost 30 min.) The parking garage is a minute and a half walking distance.
If you did not fill out your DS11 form prior to arriving, do not worry, they have extra forms in the office! Staff was super friendly, quick, and the wait was not long at all.
**Sidenote: Your phone service may not work on the second floor, but a quick run downstairs will get your reception back.

This place is the best kept secret! Do NOT try to do this at the Post Office. The people here are super helpful and I literally didn’t even sit down. A huge thanks to the workers here. Everyone is friendly and they do it with a smile.

These people are very friendly and super efficient even though the office is small and was packed. We did our research beforehand and had all our stuff together and it took no longer than 15 minutes to complete the process. I didn’t even have to pay anything at the parking garage cuz we weren’t there long enough to accumulate charges. They are amazing!

I was stunned by how quick their passport renewal process was. I showed up at 1 without a check/​money order but was directed to where I could get that. The bank was only two blocks away and took me no more than five minutes. I spent no more than ten minutes in the office and even took my pictures there. Super happy with my service and I would definitely recommend!

Best kept secret! Skip the stress of mean post office people or the super packed district clerk office and come here! We walked in on a Friday morning after parking in the structure across the street. No wait AT ALL and the nicest and most helpful folks. We aren’t UT students and they had absolutely no problem with that.
THANK YOU UT INTERNATIONAL OFFICE! You made our day!

That was AMAZING.
We showed up at 11:40 on the Friday before a 3-​day weekend to get a passport application submitted for our toddler. We expected a wait, but hoped it wouldn’t be as bad as the 2+ hours Travis County was quoting me. Our local Post Office basically laughed at me and said we were SOL unless we showed up by 8:30am because they only process 20 applications a day (WTF?). Nobody wants to try entertaining a toddler in a stuffy office for 2 hours, so we decided to take our chances on the UT International Office, based on the reviews here.
We showed up — no line, no wait. We were in and out in under 20 minutes, didn’t even have to pay for parking across the street. Granted, shortly after we arrived some people trickled in and queued up behind us, trying to get applications submitted during their lunch break, but it wasn’t more than 4 – 5 people.
Customer service was awesome and friendly. The office was a little warm, but was clean and organized. Skip the USPS and Travis County and come here instead!