The Homework Crew

Their phone number has been disconnected and their website is down. Moolala is giving me my money back.

What a nightmare — I made three appointments with this firm — get this they finally show up and don’t do the job they were supposed to do. I finally get a live body and they assure me it was mistake that they wanted to make things right — again they don’t show up. Absolutely — hate this firm.

So… on their website… they claim that «In recent days The Homework Crew has been the victim of a well orchestrated campaign to destroy its reputation.» What a crock of BS. They claim that «It has been discovered that this has been executed by three former employees who have done this by posting false and inaccurate „reviews“ on sites such as Unilocal.» And state that they are going to take legal actions against them. Well, I am not one of those former employees and I wish they would try and take legal action against me so that I can see my day in court with them. FOUR times– I know… I know… my fault really for letting them sucker me FOUR times. The first time was a NO SHOW NO CALL. I did the same as the other reviews and called and called and emailed and emailed. I finally got a hold of a so-​called supervisor who assured me that they would take care of me somehow. Second time: NO SHOW NO CALL. I called and spoke with someone after several times of being adamant that I did not want to hang up the phone after I got a live person. They told me that the maid that was supposed to come got into a car accident and DIED. Now who could argue with something like that. Third time: NO SHOW NO CALL. I called and spoke with Moolala whom I purchased the coupon from. They were gracious enough to refund my money but told me that the voucher was still good and if I wanted to give them another chance to make things right, that I could. I kept the voucher handy but never made another appointment… until I saw an ad for the same company with
. I spoke with the representative from
and advised them of my concerns. They assured me that the Homework Crew had gone through some management changes and that they were confident in them fulfilling their coupons. So I decided to try to schedule another appointment. Yesterday was the final straw. I called the 855 number listed on their website before my appointment time just to confirm (maybe I had high hopes) and the lady just started talking about how the crew’s van had a terrible accident that morning and even name dropped some sheriff’s name. She went on to tell me how she couldn’t even get in touch with the families of the four that were involved… sorry… no sympathy here. I told her about my situation and how I didn’t want to seem cold but I’ve been lied to before… and she expressed how worried and concerned she was and that she would call me back in 30 minutes. GUESS WHAT?!? No call back in 30 minutes and did not answer my call when I called this morning. (They have caller ID by the way) THEY ARE OUT TO GET EVERYONE’S MONEY AND RUN!!! I am sure of it!!!

*****BEWARE*****
After making my appointment and them sending a confirmation out, I felt pretty good about them. I called on Friday with some questions, only to call seven times without a response and e-​mailing them four times. The last time I e-​mailed them was to let them know that it was 1:15p, and they were supposed to arrive between 11 and 1p. I received an answer from their «tech team» that informed me that they would forward this e-​mail on to their supervisors.
It’s now 2:35, and they haven’t shown up, called, nor e-​mailed back. I called them back and said I would be reporting them to the Better Business Bureau and also the Attorney General’s Office (through their answering service still — have NEVER talked to an employee). Still nothing in return.
This company doesn’t answer their phones (only the answering service), which leads me to believe they have an office set up with a telephone, and they are paying that poor person minimum wage to answer their phones, set up appointments and collect money, but they won’t be here long. .. they are going to take your money and run!!!

So, you’re a business with this chain thing going on, and you want to start something up in Austin. Great idea! Oh, and you go through
(worst name evar, but their support on this has been fantastic) to do a coupon? What a wonderful idea.
Except, The Homework Crew, you’re an epic fail. Made two appointments, which resulted in two no shows. Hey, the first time, I even moved my day for YOU to accommodate YOUR schedule, and you still couldn’t bother to show. Worst of all, not showing up seems to be a theme for this company:
Don’t use them. Don’t trust them. Don’t call them.