The Home Depot

The store seems heavily understaffed. When I came to pick up my order a customer service rep was helping me while on the phone at the same time while 5 people were standing in line. The person whom he asked about the status of my order was busy filling another order for someone and just told me to take his cart to take my large order to my car. My order fell off the cart while in transport which only aggravated me and added to my frustration.
To top it all off, the order I placed online was not fully filled. If I didn’t say anything I don’t think anyone would even mention it. When I placed my order the stock and availability online seemed more than double of what I needed, but instead only 60% of my item was available. The store made the change to my order without any notice and just left it that way. That should not be the standard operating procedure, and the online availability should properly be reflected.
Not only did all this happen, but thankfully I noticed that my receipt showed the fully charged amount, and only when I returned to the store to inquire about it, did the clerk tell me: «Sorry, here is the receipt for the refund». Why did I have to return and inquire about the money I was charged?

Today was very disappointing! I own a fencing company here in Austin. We like Home Depot because typically there is excellent service.
We use to have our products delivered directly until one day we had an order pull in 12 hours late. The owner of the residence was upset and only half of the order was on the truck. (Typically we would have to return/​exchange out 10%)
So now I go to the location and hand pick the product.
LEADING TO TODAY…
As we are picking out 15 4×4 posts we realize that they have already been picked through and we were only able to find 7 up to standards.
There was an entire new bundle right behind the small stack of cracked, notched, crooked 4x4s left over. So we asked to get into those. Which we were told a supervisor would need to have the bad ones removed. So I leave to grab a few other things while my partner waits.
When I return I see the manager standing over the bad pieces looking through them and he asks me what’s wrong with them. So I point out all the cracks and notches etc. and he basically tells me that’s what we can choose from. So I stand there with him for 10 mins explaining why each piece is not suitable and he argues about each one.
He says he isn’t moving them and that we can pick from those and return them.
The associate stood there with us looking over them individually and deciding which ones are GOOD ENOUGH…
We will not be back to this store and possibly will look for a better choice in company.

Super bad customer service. I called them, they answered and put me on hold for a very long time. After a while, they finally picked up and completely forgot about my question– which took them 5 seconds to answer. They need overall better customer service.

If you asked me how I felt about the situation in August, it would be 1 star. I special ordered a door that came in, incorrect. I had fixated on this door and saved for months. When the door arrived and it was not what I had ordered, I was pretty upset. The door had been picked up by my contractor and was waiting at my house when I got home from work. My house was being painted so I had to get the door installed… very long story here. I called Home Depot right away and explained that this was the wrong door. They immediately called Feather River, the door manufacturer and ordered the correction. A month passed and sure enough, the replacement showed up and it was still incorrect. You can imagine how saddening this was for me. This whole time I had been speaking with a customer service rep named Jeremy. Super nice guy and always keep me in the loop. 3 months and 3 doors later= I had the right one and it looks FABULOUS. I had told Jeremy that I would require the door installed by them since I had already paid someone to install the original door. They agreed, installed the door and gave me a reasonable credit for the mess. Jeremy provided top notch service and even thought situation was a nightmare, he was great!

I wasted over an hour in this store today and left without making my $ 1,112.57 purchase because of the incompetence of a cashier and the indifference of a manager. Basically my business check was «declined» by Telecheck and nobody knew why. This is a business account I’ve used for over 25 year which has ample funds, a printed check with my company name from a local bank. Finally, tired of waiting around like some sort of deadbeat, and the manager who was there at first but now MIA, I said «forget it» and left.
I called Telecheck myself, which itself took forever to get through its touchtone maze, but did eventually reached a rep who explained that Telecheck is a «Check Guaranty» company, and since a check on my particular account had never been run through that specific store, I wasn’t in the «approved» database for that store and they thus could not «guaranty» my check. After collecting my info and getting me «set up» in the telecheck account, she said I could go back and the check would be honored. No thanks. I’ve wasted enough time and the store no longer deserves my business.
A better way to handle this would have been:
1) Better training. Every cashier and manager should know what I just explained above. If you want to use Telecheck, understand how it works and have the conversation up front when a contractor wants to pay with a business check.
2) Have a direct line to Telecheck so your «know nothing» cashier isn’t standing around on the phone trying to work through the same voicemail hell that I eventually had to navigate. You should have a direct dial number to a real person who can solve the issue.
I ended up going to Lowes, purchasing the appliances I needed, and paying with a business check from the same account with no trouble at all. Home Depot has gone way downhill in recent years and this is the last straw for me. I gave 2-​stars because the appliance guy was actually good in the back end where I made the initial selection.

I am so damn mad right now. I usually don’t resort to using social media to vent, but what I just experienced at Slaughter location Home Depot right now is deserving of a media blast. I am a working black professional and went to Home Depot to pay for carpet and tile installation, after finally getting a correct quote from Home Depot Estimate Services. I called home depot earlier today to see if I could use a cashiers check to pay for my items and installation because I have the cash and did not want to pay with a credit card. Upon presenting the cashier check to the cashier I was informed that Home Depot does not accept cashiers checks and if I want to pay for their services I have to use a credit card and bring in cash. What damn kind of sense does this make– why in the hell would I use a credit card and pay interest or bring in $ 4300.00 in cash when the cashier checks functions as cash. I am convinced this lady did not want my cashiers check because I am black and she assumed it was stolen. My question to Home Depot is– do you inconvenience your white customers by declining cashiers checks and requesting payment in the form of cash or credit card? I am giving the store a one star, but it is not even deserving of it. In addition I will be filing a formal discrimination complaint with the corporate headquarters demanding that the general manager be fired. If he/​she is not fired, I will file a discrimination lawsuit against Home Depot.

I bought Laminate floating floor for my living room and hallway. I went to Home Depot so they could guide me in what type of flooring would work in my house. They suggested a floating floor and they came out to install the floor. When spring came around and we turned off the heater, we opened our windows and put our attic house fan on to draw in air. We do not turn on our A/​C until the weather here gets hot and in the 90\‘s. That was in April. About a week later I noticed that many of the wall and doorway floor trims were coming loose. Then by May the floors started to buckle. When I called the store they sent out a gentleman to inspect the work. He told me that Home Depot would send out an installation team to pull trim off and make sure that it was installed correctly. He said that Home Depot stands behind their products and their work; and not to worry that they would make this right A week later I called the store to find out when they were coming out to inspect the installation. I was told that it was our fault for not turning on our A/​C and keeping the floor in a \‘controlled environment\’. They refused to send anyone out to check the installation. At NO TIME was I told that you could NOT open windows, OR that it needed to have a controlled environment. It was NOT in any of the paperwork. If I had known that I would have installed a floor that I COULD open windows. I have complained to a Corporate Rep who took his time in getting back with me. Again I was told it was our fault and it was COMMON SENSE to keep the floor in a controlled environment. I complained further going past the last gentleman and going to his supervisor. I told him that I would like the balance of the charges on my card ($ 1500.00) waived so that I could afford to purchase a different floor that WOULD be compatible with our environment After ANOTHER week and ½ they called today and said that they would give us 10% off a new floor. I could get a better deal if I waited for it to go on sale! I am at the end of my rope. My Husband is disabled and I am going to retire in 3 years. We waited 30 years to replace our old linoleum floor. I cannot vacuum the floor it is so bad. Planking is coming dislodged and we are going to have to rip it up before someone trips over it and falls.
AS OF TODAY HOME DEPOT STILL REFUSES TO DO ANYTHING. THEY TOLD US IT IS THE CONSUMER’S RESPONSIBILITY TO FIND OUT THE CARE AND MAINTENANCE OF THE FLOOR YOU BUY. ???

First, unless you know where this store is, you get to drive around in circles due to no sign by the road or highway. This sucks, and needs to be fixed. Second when you do find it, hope you find someone that knows what they are talking about. Went on a simple mission — double sided tape, and they had only one size/​type but took us an hour to find it. Will have to go look at the other places like Lowe’s or online. Third, I don’t like all the day labors in the driveway thingy, how tacky.
On the other side, the bathroom was clean and didn’t smell horrible as most public restrooms do in Austin (added 1 star). The staff was very friendly, just not as knowledgeable as I would have hoped they would be, considering where they are working !

Amazing customer service! Easy to return, they help you load car, questions answered, they price match. The company as a whole takes care of their employees.

I don’t know how people can have issues with this Home Depot. Hands down some of the friendliest employees I’ve ever encountered in a big-​box store who are always willing to walk you right to whatever you need to find or answer any questions on one item vs. another.

We’ve been dealing with a terrible customer service experience from this Home Depot for over a week now regarding a refrigerator purchased online from
after being misguided about our purchase from this store.
A comical debacle with HD corporate on Twitter can be seen at this link:
On Sunday, April 26, 2015, my wife and I visited this Home Depot store at 3600 Interstate Hwy 35 S Austin, TX 78 704 (Store ID: SE Austin #6542). We were shopping for a new refrigerator and received help from a sales associate with the title Appliance Specialist.
We decided that we liked the refrigerator pictured on the left that was on their showroom floor. We took this photo in their store while comparing models. This unit was on sale for a very low price of $ 997 and caught our attention. However, we needed a «counter depth» model that would fit better into our kitchen than this one pictured on their showroom floor.
Michelle took us over to a nearby computer to search for an equivalent model that would fit our needs on the Home Depot website. We said that we wanted a unit exactly like the one on their showroom floor, only shorter in depth (counter depth). She found one on the Home Depot website that was supposed to be exactly like this unit pictured except that it would be shorter in depth (counter depth) like what we wanted for $ 1,619.00. We were willing to pay the extra amount over the showroom sale model to get what we wanted.
See the attached printouts from Michelle that she presented to us at this link:
Michelle said she could help us order this unit right then at the store or we could order it directly from the Home Depot website ourselves at home to be delivered directly to us. That is what we did. Four hours later at home, we ordered the unit on the Home Depot website based on the exact information from Michelle’s printout as seen in the link provided above.
The refrigerator was delivered to our home on Wednesday, April 29, 2015. I was on the phone with work during the delivery when they set it up in the kitchen and asked me to sign the delivery document. It was not until after I was free from conversations on the phone that I discovered that the unit that they delivered did not look like the unit that was on Home Depot’s showroom floor on Sunday when we visited their store.
The photo on the right is the refrigerator that we received from Home Depot on Wednesday, April 29, 2015. It does not look or function anything like the refrigerator that was shown to us on Home Depot’s showroom floor. It has rounded doors, a different stainless steel material and a different type of water and ice dispenser. This is not what we thought we were buying.
I immediately called Home Depot to try to resolve the situation with them. However, I spent the next four hours that day and several hours over a week later being passed around many departments with no one willing to help us. We were told that they have a no returns policy for Major Appliances such as this. It says so in fine, hidden print on the product page. However, this was a complete misrepresentation of what we thought we were buying and what we actually received.
Several times we have been directed to deal with our local store (Store ID: SE Austin #6542); however, Jeremy and Shawn have been complete drones with no remorse for their store’s mistake, and have been completely misguided somewhere from the top culture of this company on how to deal with an unsatisfied customer.
We will do our best to never shop at Home Depot again, and will encourage others to do the same.

I popped in to Home Depot early Saturday morning looking for a replacement screw for some furniture I was putting together. As soon as I walked in I approached an employee who then pointed to the screw aisle.
I spent about 10 minutes walking up and down in confusion before I left to look for someone to help me out. I approached another employee asking for assistance and they pointed me to the aisle I was just on. The employee seemed irritated when I asked if he could walk over with me to locate what I needed. He was dismissive of me and rude when I asked questions.
I guess Home Depot is geared more towards contractors. Both employees made my morning very unpleasant.
Lowe’s will be my first trip from now on.

Go to Lowes. Don’t waste your time with inadequate employees and a terrible store layout.

This is the closest Depot to my house. I’ve been multiple times and I’ve never had a negative experience. From those times, I’d say the place deserves only 3 stars. This time I came in and David from electrical was more helpful than I could have asked for. Great advice without the BS and fluff. No sales pitch, just helpful advice for someone trying to take care of their home. I often run into home depots where a lot of employees don’t know what they are talking about. It’s good to see someone with knowledge working in the aisles. Thanks for the help again.

Have visited here a few times for odds and ends. Always is the usual experience. Have to ask for help finding things. Do appreciate the self checkout. It’s nearby so I’ll be back again, prices are on par with other similar stores.

After a AWFUL delivery experience I went up to store #6542. The staff there was wonderful and helpful until it came to the store manager Toma. First he would not talk directly to me but thru the employee (I was 3 ft from him) for 15 minutes he just stood there ignoring all customers just standing there looking off into space. Ended up returning the product. I will make sure never to visit any Home Depot he is associated with.

Just had a delightful customer service experience. A friend of mine had forgotten to purchase Lids with his Trash Cans. They are usually sold together, so I went to the service Desk and asked if I could just get 4 lids.
Luckily, there excessive lids and the lady at customer service simply let me have them. How awesome and full of integrity to trust my word. I am very happy and wanted to share this news.

This place is a bit smaller than the one at the Mueller complex. The many times I’ve been to Home Depot, they have been pretty helpful. When there’s an item this store don’t carry, they will call other stores to see if they carry it. But most of the time, they are pretty well stocked. I’ve also come to this store to buy paint for the interior of my home. The people who run the paint counter have given good advice for novices. I must say I did a good job at painting my place.

Do not buy an appliance here! Home Depot sold our information to a company called Sweetwater. That company called our home number two or three times a day every day until we finally just gave up and disconnected our landline.
If we had known about this in advance, we would have purchased from a more ethical company.

Cameron in the lumber department helped me make slats and support beam for a bed frame. I tried to order the slats from Four Hands furniture, but they are the most unhelpful SOBs you can possibly imagine.
Cameron saved me money and had some inventive ideas to help me feel glad that I never have to walk in 4 hands again.
Thanks Cameron!