The Grass Outlet

I could not be more pleased with the product I received or the customer service. There were quite a few delays in delivery due to all of the rain but I was updated every few days by Kelsey and never felt put out by something that was beyond the company’s control. Kelsey was always in contact with me and very apologetic about the date getting pushed… it’s sad to say that a consumer doesn’t receive that kind of treatment very often anymore. We were finally able to work out delivery and I was pleasantly surprised when my grass was unloaded this morning. The driver was very pleasant, the pallets were huge and the sod looked beautiful! I’ve ordered a lot of sod and was expecting the typical… the first few rows of the pallet look OK but as you get further down the grass is dead and every square is dry and falling apart. Not from The Grass Outlet… every piece looked as good as the ones on top, was still moist and didn’t fall apart when you pulled it off. The next time I order I know who I’m calling. I’m very pleased with my experience with The Grass Outlet.

I have tried to be patient and understanding but two subsequent underestimations of what it would take to complete a job means I will never use Grass Outlet again. Why send an invoice if after doing half the job, you charge the customer for another pallette? Instead of fixing the mistake, Grass outlet charged me for their error even though they admitted it was their error. Buyer beware:. The invoice is only ²⁄₃ of what it will cost. Never again!

I have only good things to say about this company. The product is excellent, the best grass that I have ever purchased. I was continually informed as to the status of my order, a couple of rescheduled due to rain. The delivery was on time with a very competent driver. I will never buy grass anywhere else.

EXCELLENT! Very high quality grass and they had the best prices in town from the price per pallet to delivery fees. I ordered 8 pallets of grass and not one piece was bad. I was extremely impressed! Paula was great, and everyone was very easy to deal with too! I only wish that you could get dirt from them too!

I do not recommend this company to anyone!!! Unless you like to wait and wait and wait! Ordered grass. Was told delivery would be between 8 – 9 and its now 10 and they’re still an hour away! All my helpers have been here since 8. So maybe by after lunchtime! ?!? Totally not cool. Thank goodness I won’t have to deal with this company ever again! Too bad they already took my money. Fool me once…

Ordered 2 pallets of St. Augustine to be shipped to the DFW area. The ordering process was easy, and later when I talked to the personnel in Austin including the owner, I got the feeling that they are very concerned about delivering the very best product. They know grass, and I believe they do business honestly. I would definitely buy grass from them again.

I own a small business here in town so I have high expectations when dealing with vendors. These folks just blow the local competition out of the water. Pricing is in line, follow up is great. With all the rain we have had I get a call daily with updates on pending orders. These folks just understand good business. Go to grass outlet.

5 stars! Install was fast and the sod they brought looked incredible. The lead installer Mike was a customer service oriented contractor which is rare in this type of business. 100% recommend

Zoysia is great. unlike other posts, grass came in with very little weed. The grass is great and makes the yard look good.

I ordered seven pallets of sod from Grass Outlet a couple months back. Kind of a mixed experience for me. About 10% of the sod showed up in a yellowed, dead-​looking state. Having re-​sodded yards for several houses in the past, I kind of took it in stride. A lot of the time, the sod is in a «shocked» condition from the cutting/​moving experience, and doesn’t flourish and turn green until it’s firmly rooted into the soil of your yard, which could take weeks. In this particular case, though, the sod that was yellow pretty much stayed yellow, then brown, then dead. The sod that showed up green stayed green and has since grown quite well, and even filled in and grown over some of the dead areas. The ground was prepped properly and the sod was laid properly by a professional landscaping company, and all necessary watering was performed. Still, many of the dead spots remain visible, and will likely eventually need to be re-​sodded with new pieces.
All that aside, the sod delivery was prompt and on time, and Grass Outlet had the most competitive prices around. The grass that showed up healthy has grown very well, and for the most part I’m satisfied with my new yard.

I researched grass on the Grass Outlet web site as well as some other sources. Their material was as helpful as any I found and, so far, it turned out to be accurate.
The palette of zoysia pallisades I bought arrived in the time frame promised. It looked a little dry and faded but after planting it and giving it plenty of water the first few days, the grass flourished and is doing fine today, two months later.
The grass is healthy with minimal weeds. I never saw ants or other critters in the sod.
Everything worked well: from my initial contact to them to the installation. Everything they said turned out to be true.
I highly recommend Grass Outlet. They are honest, reasonably priced, and they have good product.

Have to say I couldn’t be more pleased with Mike and his crew. These guys are professional and fast. They went beyond the call of duty for me. I have been recommending these guys to friends and family ever since. Thanks again Mike!

These guys are awesome! I have never been more impressed with a sod company. Our yard was outdated and needed fresh sod. I called them and they took the time to answer all my questions. They then took the time to make sure the job was done right. Hopefully I won’t need to use them again for a while, but if I do I know who to call. Very professional and great prices!!!

Mike at The Grass Outlet was very responsive and great at communicating with me! They were able to get the job done in a very short amount of time and did great work! I will definitely be calling them for my next project.

Bought the grass and they were great. The grass is beautiful and it’s mostly doing well in the heat with a lot of love. The bad spots are because of my sprinkler system’s shortcomings. Highly recommend!

I am writing this review primarily because I found it so difficult to find useful reviews when I was looking to order sod. A few years ago we laid sod and had an awful experience — the sod obviously hadn’t been cut with the past 24 hours, was cut in various shapes and sizes, and was riddled with weeds (including nut sedge which we never were able to completely eradicate). So, I wanted to be especially careful about ordering sod this time. The Grass Outlet had useful reviews. I wanted a quality product; customer service was secondary.
We ordered 8 pallets of sod. Delivery was late morning and it was obvious the sod had been cut the evening before. There were few weeds and only one pallet was inconsistent in quality with the other 7. Pieces were regular in shape. My only «dissatisfaction» was that I was told that if I called the afternoon prior to delivery I could be provided with an estimate of delivery time (e.g. whether I was first or last on the schedule). I placed several calls and left a message the afternoon prior to and the morning of delivery and never received a return call. I happened to be last on the delivery schedule and this would have been helpful to know as I hired day laborers to assist me in laying the sod.
Overall — a quality product, dependable service. Recommend!

This review is for those thinking about ordering grass for a do-​it-​yourself project.
We dug up our front walkway and needed some replacement St. Augustine. I looked at several companies online, and the Grass Outlet’s website was definitely most user friendly and informative — on top of that, they had the best prices! If I didn’t already have a healthy lawn of mostly St. Augustine, I would have had other more drought-​tolerant Zoysia and Bermuda varieties that were reasonably priced.
The minimum order was one pallet, and thanks to their handy sod calculator I knew I only needed .28 of a pallet. I couldn’t find anyone else online who would also deliver less than a pallet, so we just placed the order for Raleigh St. Augustine. I got an email confirmation of sale immediately; delivery guy called at 8:30 am on the scheduled delivery date to say he was outside with my order.
The last time I installed sod I ordered a pallet from a big box. What was delivered was yellow and kind of slimy, but it eventually greened up with daily watering for about a week. What arrived from Grass Outlet was obviously freshly cut because it was not dried out and it was GREEN. It happened to be raining when we installed the sod and rained later that night, but barely 6 days later the lines between old and new turf are filling in and we’re feeling pretty good about ourselves for making our lawn look 1000% better.

I had 7 pallets of Zeon Zoysia installed a month ago by the Grass Outlet, and am very happy with the results. The grass has greened and taken off (except a couple of spots where my sprinkler doesn’t reach well). Mikel Piwonka was a pleasure to work with and did an excellent job with the install. This place doesn’t ask for any money upfront which is not usual. Mikel seemed concerned about making me happy, and came back over a week later and rolled my grass so that it was flat.
Yes, I recommend them and would go to them again for future sod installs.

Awesome price, quality, and service!!! I would strongly recommend to anyone considering the purchase of sod. After reaching out to several local sod providers, I cam across The Grass Outlet during my Internet searches. I can’t believe how amazing the whole experience was. After speaking with the Grass Outlet and placing our order we were hit with rain. The Grass Outlet called me a couple days in advance to let me know that our delivery would be delayed. This was completely understandable and because of the notice GO gave I was able to easily reschedule the installation crew.
The price and the quality of the grass was awesome as well. The grass arrived green and has been growing very well since it was installed. I also could not get over how much cheaper GO was over the local stores!!! We still have some areas that need to be sodded and when it comes time I am 100% certain we will be calling the GO again!

Really slick website but they don’t follow up! I had someone come out over 2 months ago, then no estimate was sent for weeks. I called and emailed multiple times, finally got an estimate and it wasn’t for the grass or yardage that we discussed.
I’ve since emailed 3 more times and left a message and haven’t heard back! What is the deal with companies that just don’t want your business? It’s like, here I am, trying to them you money, and they make it so hard.