The Futon Store

Fabulous customer service. Will buy beds and lounge furniture from here again and recommend to all my friends.
Dave is a great guy.

Really awesome service from Dave, the manager of the store. He was very helpful in making a selection, and provided great information on the product. He gave me enough space to make my own decision, and respected that I was not ready for a «top-​of-​the-​line» model.
Long story short… When I opened the box, there was a flaw in the product that prevented assembly. It was a Sunday and I needed it assembled ASAP for a guest. Dave actually made the drive of about 20 miles from his home to his store and to my house to deliver a replacement part!
Prices seemed a tad high, but, it’s the only game in town, so c’est la vie. On the other hand, got a solid wood piece of furniture I think I’ll have at least 20 years (from the quality I see). Extremely comfortable, as well!

I have very special needs as I am scent sensitive, and it is sometimes challenging to find products that work for me. I want to say Dave the manager and Kyle went to great lengths to help me find a futon that would work with my restrictions. Outstanding customer service!

Sales manager was very helpful and friendly while helping us. Prices are very competitive compared to Amazon for similar futons. There is a good selection of frames, mattresses, and covers. Delivery and set up is $ 89.

These guys are top notch and the delivery guys couldn’t be nicer. Second futon mattress purchased and one frame. Would definitely purchase from them again.

I had a great experience with this place. We were shopping for a futon our small study/​guest bedroom, so we had a lot of questions with this purchase.
The Manager was very helpful and accommodating throughout the process.
Great service after the sale also.

Now, don’t get me wrong, I L O V E my new futon. It is only that the attendant, not the manager, didn’t explain how difficult it would be to change from sofa to bed with the thickest mattress, and that he encouraged me to buy an expensive cover that did not, would not and could not fit my thick mattress. So I had to go on-​line to buy a new cover. For the money I invested in this piece of furniture, I would like to have had better sales-​guidance. Now you know!

There’s no way to say that other than I absolutely LOVE this place! Randomly driving down Burnet saw their store and checked it out to replace a college futon I’ve had for 15 years. The manager, Ken, was incredible! Dude had me on what I wanted and sold within 5 minutes. Prices are great, service is great, he shows you how to operate them. Made mistakes assembling it and went back there twice, him and his laborer went all out and really helped me out.
If the owners are reading this: Take care of Ken, he’s a true asset to your company!

You know, considering the negative reviews on here, I was really wavering over whether to give four or five stars, but when it comes down to it, my experience at The Futon Store was «as good as it gets.» I think leaving with an amazing and personal experience from a FUTON STORE, giggling with my partner about our amazing new bed, qualifies as «as good as it gets,» and it’s all because of Ken. He showed us the bed that would CHANGE OUR LIVES… bum bum bum!
Ken is the best salesperson I have ever encountered, hands down, and I mean that in the best way. He was patient, he gave the perfect amount of space for us to explore, he popped in at just the right time to offer something else (that was not necessarily more expensive), he made us feel like he really wanted us to find what we wanted. We probably spent at least a half hour just lying on mattresses and talking amongst ourselves, and he never seemed annoyed or pushy. And we left with our DREAM bed. Seriously, we didn’t leave it for the next two days. We both get more sound sleep, my dreams are significantly more positive, the world is prettier, flowers smell nicer, you get the drift.

Ken’s an awesome guy. He put up with about 50 rapid fire questions from me and was totally no pressure. You need a futon, this is your place.

I had just moved to Austin with only a car full of stuff. I needed a bed and didn’t have much money up front. Ken was completely awesome and let me put down a down payment and trusted me to pay the rest over the next few weeks! I got an awesome and comfy mattress with what little money I had and then just paid him in little increments until I had paid it off. Working with local people is always better then chain stores. Support them, they deserve it.

I wanted to buy a futon and drove 25 minutes to this store last night, based on their site indicating they were open until 7pm on weekdays.
I got there a little before 6:45 to find the lights out and the doors locked.
The sign out front with their hours also said they were open until 7pm.
Thanks for wasting my time. I’ll go somewhere else.

I needed a futon since I had guests coming into town in two days. Shopping for futons is not so easy if you primarily look for information on the interwebs, and this place isn’t exactly brimming with info on their site either. But, then-​nobody in Austin really has a good furniture-​selling website.
But that’s fine-I’m just looking for a mattress, and by golly I’m gonna haveta sit on it before I decide anyway. So I stopped into the store.
The guy at the counter (Ken) noticed that I didn’t really need help, and let me approach him on my own time, which is perfect. Not having exactly the model I wanted in the stockroom, he let me buy the display model.
It seems small, but a lot of places will not let you take the display model-​especially if it seems like something people will buy. That gets a star on it’s own. The fact that it was pre-​assembled really made things easy for me as well. Win-​win!
My guests loved the mattress and the frame, and if I had another need for a futon, I’d be going back here.

This store and the competing store down the street actually have very similar prices. This store’s website is admittedly not an «online store» as they want you to come in and shop to get a price. The manager Ken provides detailed info when asked questions and has very friendly customer service skills without acting like an annoying salesman (which is what the lady from the competing futon store did while following us around — we felt hassled). Good quality merch and was satisfied with our futon chair and sofa. Recommended.

Great store and Ken is super helpful. I was looking for a twin bed-​sized futon, but fell for a floor model twin bed with a bamboo/​latex rubber mattress. Ken hooked me up with both, helped me load the bed, and gave me a great deal. He’s a super guy.
Beds Beds & More is his 2^nd store, with a great array of eco-​choices for mattresses and a nice Austin feel. The Futon Store and Beds Beds & More are both local Austin businesses, too, not an extension of a business headquartered in Houston or the Metroplex.
Extremely satisfied and one happy camper (with a new bed!)

Best prices and selection on futons! Ask for Ken!

Two years ago, I wrote a rather generous 3 star review of The Futon Store. Today I get flamed by one of the owners, Shane, who has apparently decided that I work for the competition (as I had too much detailed information on his business). Shane concluded by asking me to «get real,» so I hereby honor his request:
1. The 2 – 4 year response times to comments from me and others fails to impress.
2. Learning where the competition was located and the multiple names that The Futon Store has used in the past took me all of about 5 minutes of web searching — I guess I really am a spy or have a great future in investigative journalism. Or maybe I just know how to Google…
3. If I worked for the competition, I would have given «The Futon Store» a single star from the get-​go, but thanks to the recent comments to me from them, my opinion of the business has now dropped to 1 star — congratulations Shane!!!
I humbly suggest that the owners of this store spend more time generating happy customers that will give positive Unilocal,and less time blaming honest Unilocalers (and Unilocal’s Review Filter) for their problems.

I was in and out with my new futon in under 10 minutes.
Ken is a no bullshit nice guy.
No hard up-​selling.
He just sold me what I wanted at a reasonable price.
Highly recommended.

OOh what a fire storm this may start. The rating is based on the way I do lot of shopping and research — The web site they post for the public.
I am really looking for a Futon, and this site shows me pictures and little else. To be fair, it is stated that various sections are under construction when you click them, but cheese guys, if you are not ready for business, then don’t open the doors on your on-​line store.
I go to almost any e-​commerce site, I expect to see prices, that’s part of on line shopping.
Don’t put a specials button if there are no specials. Same with useful links and other features.
I will continue to shop, and hope other web sites offer more information than Texas Futon.
To be fair, I will check back and re-​evaluate the site at a future date, but my bet I I will have spent my money somewhere else before that happens. It is after all the Christmas spending season.

I suppose it’s a bit strange for me to proclaim my love for a futon store, but I have to be honest. I love the place.
Texas Futon Company, easily found on Burnet Road between Hancock and Northland, is housed in a narrow, industrial-​style building with cement block walls and giant aluminum air vents hanging from the exposed ceiling. The company has five locations total (two in Austin, three in Dallas), but this is arguably the best because it’s so close to UT.
Futons are most popular for college-​age kids and first time apartment renters, and there are certainly plenty of both demographics in Austin. Aside from their successful targeting of supply and demand, the store has some good-​looking futons. The bed-​couch combos can be found in varying shapes, sizes and kinds. I spotted several dark wood models that were nearly as pleasing to me as a big olé comfy couch. They also have some plain but affordable coffee tables and head– and footboards. Add to that a back room with a plethora of discounted futon covers.
Decent variety. Very reasonable prices. Frequent sales.
Stop by TFC before furnishing your humble abode.