The Dental Centre: Neal Persky and Associates

Please do NOT go here ever! They will not help you! Please save yourself lots of PAIN!!!
They did a root canal on my #30 tooth which later became infected. Dr. Persky assured me this is impossible since they filled my tooth. Well after going to an endodontist it was confirmed the the #30 tooth was suffering from an infection. I also had a crown with no root canal on my #31 a few months ago. It has now started giving me debilitating pain over the last month. I told Dr. Persky at my last cleaning it was hurting me and he stated it was probably something else. I went back for a second appt AFTER my bi-​annual cleaning because I was still in pain. I attempted to explain to Dr. Persky that my #31 tooth was now hurting me profusely but he continued to cut me off and state I might be getting pain from the root canal tooth #30 or another health issue.
This is AFTER I’ve already stated to him numerous times my #31 tooth is now hurting. So he sent me on my way again without any pain meds or any new info on what to do with my situation. This past weekend my pain became sheer agony and I called the office on saturday. Dr. Hahn was on call and he refused to come in to see me during the weekend even though it was a dental EMERGENCY.
So I had to go to the emergency room to get injections to numb my jaw from the pain. Come monday I made another appt for a oral surgeon to see if my tooth needs to be extracted but they could not move further because Dr. Persky had NOT written down any of the details I told him from my last two visits about my #31 tooth hurting badly. He simply wrote patient does not know if he is suffering pain from #30 or #31 tooth.
This man clearly ignored what I told him in previous visits and blatantly LIED on his writeup. Today I went to another Endodontist who told me now my #31 tooth has a full blown infection in the roots. The same infection Dr. Persky supposedly could not see after he took X-​Rays in his office. I could have had this tooth extracted or a root canal over two weeks ago, now I have to sit and suffer even longer because the infection is too bad to operate on at this time.
So please learn from my horrible situation. PLEASE STAY AWAY FROM THE THE DENTAL CENTRE WITH NEAL PERSKY. HE WILL NOT NOT LISTEN TO YOU IF YOUR IN PAIN. HE WILL NOT WRITE DOWN ANY DETAILS YOU TELL HIM IN OFFICE. HE WILL NOT HELP YOU ON THE WEEKEND IF YOU HAVE A HORRIBLY PAINFUL DENTAL EMERGENCY. AND HE WILL LET YOU WALK AROUND IN PAIN AND WITH FULL BLOWN DENTAL INFECTIONS WITHOUT TRYING TO HELP YOU OR REFER YOU TO ANYONE WHO CAN HELP YOU.

I can’t say enough good or thank the people at Dr. Persky’s office enough.
I have really bad teeth. They are on the endangered species list. I know it. It’s humiliating enough without being worried about the dentist scolding you. Dr. Fan was so gentle and explained every step and NEVER made me feel embarrassed about my mouth.
I went in without an appointment because one of my molars had broken and I was in so much pain I couldn’t eat or sleep. They worked me in immediately. I am still so grateful.
After I was done, the office manager, Kay, was just as understanding about my situation. She told me that when I healed from the extraction to set an appointment and we’d get started on a plan to get my mouth back in shape.
I felt so relieved to not be humiliated because of my teeth. Dr. Fan was amazing and so was his tech.
I’ve found the dentist that I want to stay with!

First the dentist told me I need to get root canal treatment. I did my own research and decided to go against it since then I had no dental pain.
I did had to get couple of crowns and after additional four visits my crowns are still not perfectly aligned. Needless to say that was my last visit to this dentist.

I started going to Dr. Persky because of a friend’s recommendation. They were satisfactory in the beginning but I noticed they have a very high turnover in the dentists that work there. Dr. Persky himself attended to me one or twice only. Kay, the office manager is a very hard nosed lady that I suspect Dr. Persky keeps as a front while he seems to quite congenial. She is unrelenting when it comes to payments etc. All in all it has not been a very pleasant experience and I am finally switching dentists. Something I should have done much earlier.

Arrived at 8:30AM for an 8:30AM appt, and I didn’t even have time to sit down and choose a magazine. I was quickly wisked away to a room with a chair.
These folks are happy, down to earth and provided a cleaning and exam in 25 minutes.
I told them that I could not afford any ‘incremental services’ or treatments — and they said no probs — I *LIKE* that. No BS. No small talk. No frills. Just quick and effective service.
Since I moved to this dentist a year ago, I have been very pleased.

The practice has NO respect for customers’ time.
1. I had to wait 50 minutes after coming in for my first appointment. I would have probably kept in the lobby if I did not get up and make a point that I was waiting for a while.
2. After transferring my recent x-​rays to the office and asking for an appointment to address my cavity, assistant asked me after I was seated why exactly I came in. She said that I have to get an full exam done, which was not what was explained to me over the phone. That’s why I transfered X-​rays in the first place.
3. I was told that they DO NOT HAVE DIGITAL X-​rays and will need to take 18 SHOTS! Digital x-​rays exert 80 times less radiation, and my recent ones were still valid. Maybe the office needs to replace their OLD EQUIPMENT.
I needed several thousands worth of work done in the next 12 months.
Waste of time, greatly disappointed, will be taking my business elsewhere.

I DO NOT RECOMMEND THIS DENTIST. BEWARE OF UP-​SELLING!
I went to this office because I was new in town and a coworker highly recommended this dentist specifically on the promise that they would not try to up-​sell me; however, they did just that.
After the initial check-​up, Dr. Persky told me that I needed a deep tissue cleaning for my gums (a procedure I’ve never been told that I needed before) and said that I needed to get a full mouth X-​ray. Dr. Persky never explained the procedure or exactly why it was needed. He only told me that while my teeth looked fine, that my gums were concerning but that he didn’t want to make anxious or cause me any unnecessary worry — in other words, «Just get the procedure and you’ll be fine!»
After being told I needed the procedure, I explained that I was on a tight budget and was worried about the cost. Dr. Persky and his associates assured me — on two separate occasions — that they had spoken with my insurer and guaranteed that the procedure was covered under my plan. Moreover, his associates insisted I get the deep tissue cleaning so that I would not risk any future damage to my gums. Trusting their professional opinion and working on the assumption that the majority of this extremely pricey procedure would be covered by my insurance, I decided to have it done.
I was initially satisfied with the service until I received a bill in the mail a few weeks later, demanding $ 225 more after I had already paid them $ 275 for this procedure. There on the bill, in the lower right-​hand corner, was a hand scribbled note explaining that the insurer would not be covering ANY of the procedure and that I needed to pay immediately.
Needless to say, I was livid… Don’t make the same mistake. Always check with your insurer individually and never take this dentist’s word. Although he seems nice and affable, I seriously question his integrity…

Absolutely the best experience I have had in a long time with the health care industry. I had not been to a dentist in years due to not having insurance, so was very wary about visiting a dentist.
Persky made me feel very comfortable, and for me that is a big issue since I have a phobia on top of me not seeing a dentist in a good while. He explained what he was doing, and kept me informed, and didn’t do anything to my teeth without approval first.
I had also taken my son the month before, and had a great experience as well. He saw another dentist in the office, but was an equally satisfying experience.
The front desk lady was very nice, and really made payment an ease. I could not ask for a better dentist.
I have in the past had the worse experiences with dentist and really the health care industry in general. I always get those front desk ladies that are rude, don’t know what’s going on, doctors who rush etc. HERE I FELT NONE OF THAT! He actually suggested a money saving procedure over a multi course procedure that would have cost 3 – 4 times more.
And Just an FYI they don’t MAKE anyone take full xrays (nor can any doctor/​dentist office MAKE you do anything that you don’t agree to.) I am sure if that other review had told the dentist that the xrays were at another office that this office would have had no problems using them… at least from my experience, they seemed very willing to work with you on, and were quite friendly in fact about it!

I am giving an extra star because Dr. Persky was very nice. But other than it being on my health insurance plan and near my house, both my and my husband’s experience here was sour.
1) They made me (and tried to make hubby) take full mouth x-​rays when they could have been sent over from prior dentist (whom we left because of insurance change) — which they charged a hefty fee
2) They gave me a fluoride treatment without asking which they then billed me $ 20.
3) I paid the bill but somehow it didn’t get noted in the system, because I received another bill in the mail which took two phone calls to resolve.
4) When I decided to go to another dentist charged $ 35 to send dental records– which to me is a tad expensive.
NOTE: We had previously been customers of Dr. Lindsey Hoppe, who I highly recommend. She is unfortunately not in my insurance network anymore.