The Customer Zone

I took my Sprint phone here last weekend because it was freezing up and losing charge quickly. I have a service protection plan through Sprint.
The punk-​ass kid who worked here apparently had a MO that includes just handing the number of the Asurion insurance company to whoever walks in, no matter the problem. He had the nerve to tell me I didn’t have a service protection plan, so even if I called, I couldn’t get a new phone (with a $ 50 deductible + wait) or a new battery. How this is a «Repair Center» and «Customer Zone» is beyond me.
He did the same thing to the woman in front of me, whose phone was BURNING HER FACE. I worked for a major computer company once, and I know anything that involves burning = potential lawsuits, and yeah, you take care of that. Good luck Sprint, I hear you already lost a ton of customers recently and you’ve been having a hell of a time on the stock market.
I particularly love this quote from their CFO:
«The customers that we have are more valuable customers and therefore working on retaining them should benefit our topline, revenue and profitability.» (
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Nice lip service.