Texas Farm Bureau Insurance

The truck of one of their insured rolled back into my car, crushing a corner. I filed a claim with the insurance info pulled up by APD. John H. was the assigned claims adjuster or «Senior Claim Representative.» He called the next business day or two to ask for photos to help with their investigation. His overall response time was very fast, his conversation was very professional, and he was very thorough and polite explaining the process. He also had a very cheerful tone of voice that was reassuring to unhappy claim filers. John H. not only answered his phone, but even answered during lunch. (That’s more than I can say for some other claims adjusters!)
Their car inspectors/​adjusters are mobile, cover an area with a wide-​enough radius even out to Bastrop, and also work fast. My adjuster Robbie inspected my car damage and prepared the estimate while my car was parked in my office parking lot in North Central Austin. Their compensation was as fair as you’d expect and complies with regulations.
I was very impressed overall with Texas Farm Bureau. This was the first time I’d heard of this insurance company.
John H.‘s office address may not be at this Rundberg location but Unilocal results only showed the Rundberg location.

Worst customer service ever. My agent is useless. She never returns my calls and took 3 months to apply a routine discount to my policy. Such incompetence.

I’ve always had great experiences with them for home insurance. Responsive, incredibly fair pricing, good coverage, and when I filed a claim it got processed quickly, fairly, and payment got to me immediately. They even worked with my roofer to adjust the claim and payment when the roofer found out there was additional work to be done.

this company has no Integrity. got into an accident with one of their insured, an estimator came out (who works for them under cut the estimate by 1500.00 i’m finding out) left messages for 2 weeks and not one call back. finally got a hold of them and it was just a run around. they hold the cards you have no recourse to change things. you play by their rules or you just don’t play. so to get my car fixed with original parts i’m going to have to pay out of pocket. and if they don’t agree with my body shops estimate they just aren’t going to pay. so its going to leave me with paying for the rest out of pocket. like i said no Integrity…

More than 6 weeks ago one of their policy holders ran me off the road and my car was not driveable. The claims were filed with my company and his (Texas Farm Bureau) right away and going on 7 weeks later now they still have not even looked at my car. I have a $ 2k deductible that I am now having to pay to get the repairs done through my own insurance when none of this was my fault. The claims person at his company David Fountain is a complete jerk who would only tell me that he «needs time to complete his investigation»! Dude it’s been nearly 2 months, what have you been doing all this time??? Beyond ridiculous. And then to tell me they wont be paying for the rental car I’ve had all this time as my company had a responsibility to mitigate the loss, ummmmmmm again… why should my company have to pay for anything when all you needed to do was YOUR FREAKING JOB!!!

After reading some reviews about Texas Farm bureau car insurance I had to add mine. I have filed 2 claims in the last year. The adjusters worked with me every step of the way, always answered my calls and were extremely professional. This is in the San Antonio office and their names were Casey and Nick. Great guys who handled my claim well. I guess I would give them 5 stars except that my agent is hard to get ahold of at times but the claim process is top-​notch!

I have been with Farm Bureau for over 10 years even through rate increases. When you need to file a claim they are with you the whole step of they way. Your not just a number with Farm Bureau.

I am honestly very disappointed.
I was hit by a truck on ¹²⁄₁₈ and the individual did not even stop to check if I was alright. I acted immediately and got a picture of the truck that hit me. I reported the incident and damages to Texas Farm Bureau insurance when I arrived at work. They gave me my claim number, and everything went accordingly. My agent tracked down the driver that hit my car, and filed a claim with Nationwide. Nationwide was unable to contact their customer for two weeks, and once they did, their claimant lied and said that is not what happened. Then Nationwide said that they will not cover the damages, since the stories are «contradicting» — who would of guessed it. Their person hits me, does not stop, and I make the claim– got lucky enough to get pictures of the truck that hit me… Anyways, I contacted my insurance and they just tells me there is nothing Texas Farm Bureau can do. If nationwide denied the claim, there is NOTHING Texas Farm Bureu can do. Way to take my money EVERY month, and not have my back when I truly need it. No Subrogation process NOTHING– I was just told I can file a claim with the small claims court. I lost my $ 500 deductible, and a lot of time.
Life lesson learned here, next time if anyone hits you and they run (let’s hope it isn’t a fatal accident), don’t bother getting evidence– just file as uninsured motorist– pay the $ 250 deductible, and save yourself a whole lot of time. (Save yourself some money– since you are already paying them an arm and a leg monthly).
Switching to Nationwide :) Adiós Texas Farm Bureau.

I have been a Farm Bureau member for 30+ years, having an auto insurance policy with them and for a short while, health insurance. I had never filed a claim with them until last year. As of 11/​19/​2014, I am terminating all policies with them, and will not renew my Farm Bureau membership.
Having health insurance through Farm Bureau was a near disaster. I quit their health policy after about 2 years or so because of one screw up or another by their plan administrator, Gilsbar.
The real problem with their service started in 2013. While sitting at at stop light, I was side swiped by a lawn care truck. There was only minor damage, but it took weeks for an appraisor in Travis County to contact me. I had to go to my agent to get action on my filing.
The final straw was this past September, 2014. I had some varmint, either a rat or a squirrel, eat through some wiring that was a part of my airbag system in my Toyota FJ Cruiser. I took my vehicle to a local dealer in the Austin area that told me it would cost $ 1900 to fix, but that my insurance would cover it. The service rep said that an entire warning harness to the SRS system had to be replaced. I filed a claim and an appraiser from Travis County contacted me. I put her directly in touch with the Dealership. After some weeks went by and not hearing anything, I contacted the appraiser who told me a check for $ 3500 had been mailed to me. I told her that did not make sense, that I was told the repair would only be $ 1900. She indicated that the $ 1900 was for the part only and with the labor to replace the wiring harness, the total was around $ 4500. I had a $ 1000 deductible. The Farm Bureau appraisor did not inspect my car, nor did she offer to inspect my car.
I thought something did not sound right, so for the first time, I went and thoroughly inspected the wires that had been damaged. I was shocked to see that there was NO damage to the wiring harness the dealer said needed replacing. The only damage was to 2 low voltage wires leading to the front bumper from what I will call an «SRS Control Box». A simple repair involving correctly reconnecting the wires would have appeared to solve the problem.
I informed the Farm Bureau appraisor that the wiring harness was NOT damaged and that it appeared only a simple reconnect of 2 low voltage wires was in order. As it turned out, a $ 3500 check had not been mailed to me, which would have been returned by me if it had. I talked to the appraiser’s supervisor in Waco, because by now, it was apparent someone was not doing their job. I should not be the one to have to inspect my vehicle and call «foul» on the dealership for trying to rip me off. The superivisor in Waco admitted that my vehicle should have been inspected. I asked if she could help me find someone to properly repair the wires and she said she would make some calls and get back to me. I never heard from her again.
Finally tired of the poor Farm Bureau service, I decided to look for a new auto insurance policy. In that process, I found out that an industry database that all insurance companies use to investigate applicants for auto policies had a listing that I had received $ 3500 for a claim I filed… which was clearly wrong. I complained again to the Travis County Farm Bureau appraiser who said that nothing could be done to correct the entry. She again referred me to her supervisor, who in turn referred me to my Farm Bureau agent, who has not responded, as of this date, to my request to fix the problem. More poor service from Farm Bureau.
Just as an aside, Geico gave me a quote on an identical auto insurace policy, the same coverage I had with Farm Bureau, that was $ 200 a year cheaper than Farm Bureau. So long, Farm Bureau, forever!

If it wasn’t for the good prices on insurance I would switch in a heart beat! The customer service is horrible. And for some reason my rates keep going up for no reason! Well, the branch in Buda, Texas anyway…

Wow.
I’ll make this brief.
10 years I have been with this company. Within that time one accident and no tickets.
Yet when I called to ask why my rates were going up they gave me the «everyone’s rate went up» routine. I never spoke with my agent. Another agent said they could work on a more reasonable policy at a better rate but never followed up.
When I went in to cancel my policy a women non nonchalantly said sorry to hear that.
So think twice about this group. Horrible customer service and bad rates. Oh did I mention the membership fee paid every year. That also increased.
Like most places they smile to get your business and then fade into the background after they have your money.

Shocking how poor their customer service is. Had I the funds, I’d certainly have taken legal action.
One of their insured totaled my car. It was, admittedly, entirely her fault.
They did not declare liability for my claim until a week after the accident happened. Again, not being made of money, I drove a treacherously unsafe vehicle to work every day for the next week. I had to take back roads and drive with my flashers on. It was miserable, scary, and humiliating.
I took my car into the shop the day the insurance company declared they would be covering the damage. They said they’d try to get someone out to look at the car and assess damage that day, but it might be the next morning. I called at the end of the next business day and left a message. I left messages every day for the next week, until finally, someone called to apologize to me and say my contact there had been on vacation and no one had gone to assess the damage on my car yet.
I obviously had a rental car during this time, but it was very stressful not being able to get in touch with anyone at the insurance company and not knowing if my car had been seen. (it hadn’t.)
I drove quite far to pick up the check for my totaled vehicle from their office. They should have driven it to me, but I was too fed up to trust them to take care of anymore important dealings in my life.

This place is one of the worse places to get your insurance at. The agent Kevin is one of the salesmen type who say what you want to hear but does not fallow thru. I was misquoted to the tune of over $ 40 more a month. I have never once been given a call back when I was told. If I could give this place less then one star I would. All I can say is STAY AWAY!