Texas Department of Public Safety

Terrible experience. My boyfriend and I just moved to Texas and came to get our licenses. Immediately upon arriving, a woman working at the desk told me I could not bring my water bottle inside, despite it being almost 100 degrees outside. I wonder how that works for people with medical conditions. The whole time we were waiting, this woman continued to bark useless information at us that was unclear and irrelevant. When we were called up, I was informed I also needed a separate ticket number (couldn’t just get it done with my boyfriend) although the front desk said nothing about this when we asked. Then, I had to redo my forms because i wrote them with a purple ink pen. I’m sorry I don’t carry 5 pens in my purse… I had given my boyfriend my blue one and only had a purple left (not a gel pen or light, totally legible). Nowhere did the form state we could only use blue/​black nor did anyone mention this. They didn’t even offer us pens. Lastly, the staff at the counters were constantly complaining about working. The woman we had was cold and looked like she’d rather be anywhere but there. Multiple women listed their days off, complained about closing shifts, and made other comments while my boyfriend and I awkwardly sat and listened. I’d try another location if possible!

My child received their license at the drivers license office here. The horror stories that you hear about the awful experiences at these offices wasn’t our experience at all. The staff was very pleasant and the office looked like it was new inside. The outside looked the same but the inside looked totally redone. You check in and there is a status board that shows the people waiting and you can see where you are in the queue. Overall an unexpected great experience.