Symphony Healthcare

If you want a doctor who goes through the motions with no real investment in your health, then Dr. Fannin is not the physician for you.
If, however, you want a doctor who cares about you as a patient and person, and who will advocate for your health without being harsh or judgmental, then you won’t find better in Austin.
Dr. Fannin is THOROUGH. I never feel rushed when I see her (and on my first visit, I had a lot to talk about). Whatever the health concern, she will leave no stone unturned until it is resolved, or a course of treatment is determined.
That said, she is down to earth, easy to talk to, and very empathetic. In fact, I didn’t think I could be a bigger fan, but she scored even more points recently when she intervened to get me treatment for a sleep disorder, after I got a ridiculous runaround from another clinic.
In short, she’s the best doctor I’ve ever had. Go see her.

Need more stars!!! Dr. Fannin is AWESOME! She is on point! She is a quick thinker –staying ahead of the preventive game.
*having medical training, myself. I’m super impressed & it’s hard to do that!

Let’s start off I’m not a fan of female doctors, not because of any anti female doctors but just a comfort level. Dr. Fannin is the best doctor I have ever been to male or female. The doctor took the time to sit down and go over a long list of lab work, and explain exactly how the results would affect my overall health. The doctor is knowledgeable, but also has the ability to talk in uncomplicated terms. Sure the office staff may not seem that nice, but one must understand that they are young and in my opinion not that bad. I would suggest that one should try talking to the office staff and not at them. This is the best doctor/doctor’s office experience I have ever had and would recommend Symphony Healthcare to everyone. Dr. Fannin is truly a part of the unique experience of living in Austin Texas.

Dr. Fannin is a lifesaver — had a bunch of issues with anxiety and she is just an angel. Smart, puts you at ease and low-​key relaxing office.

Really Really love her! Excellent physician who can be quirky and professional all in the same sentence. The location is ideally by a lab and ARA witch makes it easier when you need to go anywhere for additional testing.
I miss her old staff and I know it hard to find good help. I hope she eventually finds those perfect people who like to be at work.

This woman has saved my life more than once. She is so f*Cking smart it is crazy.

«Dr. Fannin is fantastic but she really needs to consider new office staff»
I have a lot of respect for Dr. Fannin. She’s funny, smart, and extremely thorough. Everyone hates going to the doctor… or at least I do, and I very rarely go unless I’ve been sick for a while. Dr. Fannin is a firm believer in neti pot saline solutions (for good reasons, they really do keep you from getting sick if you do them once a day) and she advises to wait out your «illness» 7 days before going to the doctor. Most things will pass on their own or with natural remedies. She’ll only prescribe an antibiotic if you really need it.
Don’t come here for serious illnesses is what I’m starting to notice from my own experiences and other reviewers. I feel like you wouldn’t get results. Dr. Fannin is great for smaller problems and suggestions. The office staff needs to be fired. Every last one of them is down right terrible at their jobs. «we’ll call you when we get more info from Dr. Fannin,» «We’ll call you when the results come back…» No you won’t I’ll be calling you. I ALWAYS have to call the office back to find out the status of an earlier question or results of anything done. The staff will have the results when I call which means they were too damn unorganized and lazy to call me.
Symphony Healthcare could easily have five stars if Dr. Fannin had a more intelligent staff working alongside her. Considering how awesome she is, she deserves people that make her stand out.
I definitely would like to give kudos to the office for being all up to date with technology. No old school computers, all tablets and mobile devices. This allows them to input all of your information, take photos, and order your prescriptions all in one place. Not to mention the cool music in the room from the iPod dock.

Normally I would give 4 stars because I love Dr. Fannin. She’s been my primary care doctor for 2 years now.
Two years ago, I was dog sick and needed to see a doctor. Problem was I broke and had no money whatsoever. I decided to take a chance and walk into her office. I explained to the office staff that I’m really sick, and I need to see a doctor. I don’t have any money for my copay, but I get paid the next day and will come back to pay. I told them I work next door and guaranteed that I would come back to pay. She saw me within 10 minutes. I will never forget a kindness like that. I kept my word and I went and paid my bill the next day. Been a patient ever since.
Office staff can be a bit rude, and as someone who works in the medical field, I understand a lot of the frustrations that come with working in the front end of a clinic, but as the frond desk person, you are the face of that clinic. You are the front door of that clinic and the impression you give will be a lasting impression to the patient. I deal with the staff because Dr. Fannin is worth it otherwise I would’ve chosen a much different doctor a long time ago.

The first doctor I saw in Austin, last year, was an old man who kept referring to a pap smear as a «lady test.» That was discouraging. So I was excited when a friend recommended Dr. Fannin to me because, like others have reviewed, she’s young, friendly, encouraging, etc. That all was totally true … until something was actually wrong.
I’ve been having hand problems for over a year, on and off, and I’d been told it was the beginning of carpal tunnel from a previous doctor. It was while these hand problems were occurring that I hurt myself during a softball game and my hand swelled up and I visited Dr. Fannin. She seemed super concerned and had me have a same-​day MRI of the hand done. I told her about all the previous problems and what the previous doc had said; she didn’t think it was carpal tunnel and wanted the MRI as a start.
I go get the expensive procedure done ($ 675 out of pocket), and when the results came in, I didn’t even get a call from the doctor, I got an email from her staff (who are just as rude as other reviewers have said) with a curt «The MRI said it was just a bruise.» Nothing more. Since this is apparently the preferred method of communication at this point, I respond, saying that we’d talked extensively about the ongoing problems and that this bruising was obviously a symptom of something else. I ask the rude staff member to pass the email along, with my quesions — what else could this be, is there a specialist I should see, are there any recommendations? A week later and I don’t receive any response at all, not even a confirmation from the terrible front desk girl saying that she received the email and passed it along.
She had me rush to get a procedure done for which I now owe $ 675 and then doesn’t even have the common courtesy to call me herself, respond to my email, suggest another plan of action or what else the problem could be, or even advice me to see a specialist? The lack of professionalism is appalling.
Looks like my hunt for an Austin doctor is still on.

My experience with Symphony Healthcare is both the best and worst of these reviews.
1) Dr. Fannin is awesome.
2) The admin/​front desk staff is completely horrible and should either be trained or fired.
I really want to go back, but I am seriously hesitant based solely on the office staff.
My latest crap experience was attempting to go in for a yearly physical. I made the appointment way last year sometime, and I didn’t get a card or any kind of note confirming the appointment, but was told I’d be reminded about it when it closer, so I was cool with it. (Most health-​offices do this, no problem.)
One day I get call from Symphony Healthcare asking where I was… wait for it… YESTERDAY.
Me: Huh? I didn’t even uh… I didn’t know I HAD an appointment yesterday. Did you guys like, send a confirmation or call or something and I missed it?
Symphony: No, we don’t do that.
Me: Oh. You don’t do that? That’s. weird. Ok, I’ll have to reschedule my appointment.
About a week later, I got a $ 25 «no show» invoice.
So let me get this straight: I made an appointment, it wasn’t confirmed, nor followed up on, nor reminded, but they sure as hell remembered to send me a $ 25 no show. Nice.
All things being equal, I could shake this off (except the no show charge– that’s bullshit) but it’s totally reinforced by my past experiences with the office staff. They always seem uninterested and like they want to be anywhere else. Each time I go in I am met by what seem like bored high school kids. It sucks. And now it seems their attitude extends into their work as well. Every other dentist and doctor — hell even hair stylist! — I’ve been to send a reminder a day or so before the appointment. When you make an appointment literally a year before, it really helps to have a reminder. Don’t want to do that? Is that too much to ask? Fine — but then don’t turn around and charge people for not knowing they had an appointment.
Dr. Fannin, I’d really like for you to be my primary, but your staff, in this case at least, have literally stopped me from coming in.

I love Dr. Fannin; I’ve seen her for 7 years now and have had nothing but positive experiences. She’s younger, forward-​thinking and very encouraging in terms of ways to improve your health. Their use of technology (hello, not having to take paper prescriptions to the pharmacy) and addition of skincare & osteopathic manipulation makes Symphony Healthcare a one-​stop shop for me. Also, I love Dr. Fannin’s dog, Ed – if you’re lucky, he’ll be there!

I haven’t seen my physician, Dr Nguyen, in a while, but I appreciate the care she provides. So many physicians in the U.S. only care about «fixing» the problem. Dr Nguyen takes it to the next level and focuses on preventative actions. You can’t go wrong with this doctor.

I am very disappointed in Symphony Healthcare. I was pregnant with my first child and was looking for a family practice/​pediatrician for our new baby. I wanted to interview several doctors and practices before making a choice and was drawn to Symphony Healthcare because of the holistic approach described on the website. I called to make an appointment to interview Dr. Nguyen (now Fannin) and made it clear that I was searching for a doctor and wanted to interview and did not have a medial issue.
On the day of my appointment, I was having trouble finding the office so I called them. Turns out the address listed on their website is incorrect and the Bank of America building they were supposedly housed in had been demolished. The girl that I had made the appointment with neglected to mention this when we spoke on the phone. Nice.
When I arrived I was told to fill out several patient forms which asked for medical history, insurance information, social security numbers, etc. I asked if I really needed to fill out all that and reiterated I was just here to interview Dr. Fannin and not for a medical issue and was told that, yes, I did. It was their policy. Fine. I talked with Dr. Fannin for about 20 minutes and she was very nice and answered all my questions. She admitted that she doesn’t see very many babies/​children and doesn’t do vaccinations in house so I knew that this wasn’t going to be the practice for us at that time. As I left I was asked to pay my insurance co-​pay which surprised me. I reiterated, again, that I just saw the doctor for an interview and asked if I still needed to pay. They said that yes, I did. None of the other 5 pediatricians/​family practices that I had interviewed had charged me and, in hindsight, I should have asked more questions when I made the appointment.
Not only did they charge me for the consult and billed my insurance company, but my insurance declined the claim because it was not a medical visit! Now I have a bill from Symphony for $ 160 (in addition to the co-​pay I already paid) for a 20 minute conversation with the doctor.
I just feel like most practices don’t charge for interviews because they understand that it’s important for parents/​families to find a practice that is a good fit with what they need. Charging for these interviews also isn’t a great way to foster goodwill with potential clients, in my opinion. We ended up going with a pediatrician so I might have considered Symphony for my and my husband’s medial needs, but I certainly wouldn’t go back to them now.

I have searched ALL over Austin for a great Primary Care Physician. Dr. Fannin is awesome!
My favorite things about Symphony Healthcare:
1) I am almost always seem either the day I call. If not, I’m seen the day after.
2) I never wait too long. I am always in and out within an hour.
3) Dr. Fannin (Nguyen) is reliable– I’ve never had a problem with her or the girls at the front desk calling in a prescription for me.
4) Dr. Fannin (Nguyen) is VERY good at wound care. I had a surgery that required months of wound care and she was GREAT.
5) She doesn’t talk down to me, like a lot of doctors do.
6) Did I mention she’s a bad ass? On top of being a super smart doctor, she’s also funny and very fashionable.
I’m incredibly picky about who I trust with my health so I’m very glad I found Symphony Healthcare. Make an appointment!

HOLY MOLEY! I called yesterday to have a funky mole removed and was in first thing this morning!
Someone I know had a couple moles removed by Dr. Nguyen and you couldn’t even tell where they were before. She has a gentle touch and steady hand. After having a botched mole removal on my back years ago, I’ve been a little skittish of having anyone digging around on my skin, let alone my FACE! I’m happy and mole free! Yay!

Dr. Nguyen is the bomb. She is the nicest most caring doctor, and the staff is just as pleasant and attentive. Best of all, they are so flexible and accommodating when it comes to last minute appointments. One time, I was plagued with a very uncomfortable and painful ailment so I called them for an appointment asap, and they could tell from my voice that I was not okay. So they urged me to come in immediately, to which I gladly obliged, and they ended up squeezing me in quickly and efficiently, thus saving my day. It’s totally not a sterile, stuffy, doctory environment, but on the contrary rather comfortable and homey. I very highly recommend Dr. Nguyen.

I am a difficult patient. I am middle aged, with a number of ailments that are not easily treated by Western Medicine. I need a Western doctor as an adjunct to my Chinese doctor, a Western doc who doesn’t freak when I talk about acupuncture and herbal remedies. Dr. Nguyen is not only respectful of my decision to go with alternative treatments, she is interested in what I am doing and whether it works. She gives me good advice on trading off East/​West treatment issues, and does not push me into anything I really don’t want to do. She also is willing to present information and experience as advocacy for her recommendations. Her office staff is wonderful, personal and efficient. If I need an appointment on short notice, say for a possibly broken toe, they can work me in within a day. I really wish more doctors were this smart, caring and open minded.

Symphony… Healthcare??? I’m not so sure about the «h» word. But the «s» word sure sounds nice as someone who adores music. It almost tames the other word down a little… Symphony Healthcare is the banner that Dr. Nguyen practices under which was part of the reason that first drew me to her.
I moved to the area and needed a doctor. For a while, I just used the doctor provided to me… which I think was one of the closest to me. I had little contact with him (I like to keep it that way with doctors), but he was nice and young and pleasant from the times I went to him. However, for some reason I got an itching to find a new one when I switched insurance plans.
I guess part of it was a wanted to find a female doctor. It’s always nice to find a female doctor! But part of what also drew to me to Dr. Nguyen besides the fact of her gender was that she seemed more naturally minded from their website. And THAT is a huge draw for me. I hate going to the doctor when they prescribe all this JUNK for you. Now Dr. Nguyen is a trained doctor and does believe in modern medicine but at the same time, she is willing to tell you if you don’t need any prescriptions to get better or if there is something over the counter that will help you. I really appreciate that. However, if you want some test or prescription, she won’t give you some lecture before prescribing it. Also, she is very open to hearing about some new thing she’s never heard of before if you’re really wanting to look into it.
The other thing is some doctors you go to look half dead themselves, and you wonder how in the world they could help YOU be healthier. But Dr. Nguyen is a healthy looking young woman so you feel like you can trust her a little more for your own health? She’s also very pleasant… no condescending or stuffiness or ignoring what you’re saying… I guess it is also a plus that she is young so you feel she can relate more. However, she still seems competent at the same time.
And the last thing is I know some of you out there might be scared of the foreign-​soundingness of her name. Don’t worry, she speaks impeccably beautiful English. So no worries that she’s one of those doctors who will have trouble understanding what you’re saying.
I’m a little nervous writing a good review because although she deserves it, I don’t you go out there and tie up her schedule!

The first time I met Dr. Nguyen, she was wearing some kickass Old Gringo boots. I envied them and figured she was the coolest doctor I’d ever met.
She’s smart, funny, easygoing and gets right down to business. Her staff is totally savvy and they carry around netbooks instead of old paper charts.
Today I went in with this weird bite — it had turned into a blister and of course I went on WebMD and freaked myself out. Dr. Nguyen checked it out, let me know that it was infected and gave me two types of antibiotics. In and out within 30 minutes. Gotta love that kind of efficiency.

I was refered to Dr. Nguyen several years ago by a friend when I was wanting a new family doctor in Austin. From the first visit I knew Dr. Nguyen was a perfect fit. I was used to doctors who make you wait in their offices for 45 minutes before they spend 5 minutes diagnosing you and sending you on your way. Not the case for Dr. Nguyen. I’ve never spent more than a couple of minutes in the waiting room, not even enough to pick out a magazine I’d like to read.
It seems like Dr. Nguyen makes a point to get to know your lifestyle, not only to make you feel comfortable as a patient in her office, but so she can better understand your medical needs and make suggestions for you as an individual and not as a member of a medically segmented population group. Often if there is a medication she’s prescribed and she has a sample available, she’ll load you up. Nice to not have to run to the pharmacy right away.
In addition to the real, quality, medical attention you receive at her office, Dr. Nguyen actually remembers you when you come back. Does that actually happen anymore? I’ve been seeing Dr. Nguyen for over 4 years now, even though 3 years ago I moved several thousand miles away to a different part of the country. Once I was sick in my new metropolitan city but was unable to find a doctor who could see me that week. What did I do? I called Dr. Nguyen who mailed me the prescriptions I needed. A year or so later, still unable to find a reputable Dr. in the city I lived in I called Dr. Nguyen to ask her what precautions I should take before an upcoming trip to a tropical country. Again, she took care of me and spent time on the phone explaining what I needed to know just as a courtesy.
All in all, if you’re looking for a doctor you can keep going back to year over year, knowing she’ll give you sound medical advice and remember who you are, Dr. Nguyen is the MD for you.