Stillwell Insurance – Austin Texas

I am very happy with this insurance place. They are and quick at what they do. No long waits and when you call someone they actually answer with great helpful answers. The price is awesome and affordable for the great service you get. My parents have been with then for a while and also and they actually recommended them to me. I will continue using them.

I checked with Unilocal to get a well-​respected insurance person, and chose Stillwell. Had a lovely conversation with him, and he was to follow up after he completed what he needed to do. That was the end of my communication with him. Not only did I never hear from him again, but I called back and left a message asking him to please get back to me, to not forget me, etc. Nope. Never heard back. So it seems like I had sort of the same experience that Nicole had in April. He may be good for you — but he might be unresponsive. You’ll have to determine if you want the sort of insurance guy who might not be there when you need him.

Very rarely does Unilocal lead me wrong, but unfortunately, it totally screwed me over with Stillwell Insurance. I called and spoke with Matt about my insurance needs. I have a condo, car and umbrella policy I was trying to get new coverage for. My existing policy ended in a week, so I needed quick turn around. Matt replied quickly to my initial request for quotes, then went silent for many days in regards to my follow up questions. Finally, he answered my third phone call (Yes, I know, I should have seen this as a sign then…) and we agreed to the policy. The policies were issued that day, and a week later when I receive the documents I noticed that he signed me up for the INCORRECT AMOUNTS. SERIOUSLY. I called and emailed him SEVERAL times asking him to make the change, which he never responded to. I finally found a new agent and had them cancel all the policies. Matt is unresponsive and does not pay attention to detail at all. I can only imagine what would happen if I actually needed to make a claim… I would definitely suggest looking else ware. I ended up using Jenny at Farmers and she is GREAT!

I was unable to get in touch with Stillwell Insurance either. I requested quotes via their website on March 12 and I have not received any response yet. No phone call, no e-​mail. I e-​mailed the agent again last night, but got no response. I will take my business somewhere else.

I’ve had my homeowner’s insurance with Matt for 4 years now, and coudn’t be happier with the service provided.
When my rates went up from my current insurer, without my asking, he went out and looked for some alternatives. The insurer that we had picked turned out to still be the best option, but I appreciated him taking the initiative.
It has been fascinating being friends with my insurance agent on Facebook, but that’s not a bad thing in this case. I have recommended him to any friend who is looking and will continue to do so in the foreseeable future.

Based on reviews, I went to website, said I was looking for new insurance, left my phone # and my email and put in a comment about availability. Never heard from him.
UPDATE: He has contacted me w/​info that his web links were not working and my email was found in deleted folders. In the meantime I have contacted someone else, but will check with him if that doesn’t work out as he seemed sincere in his apology.
Update: Oh Dear. I forgot to post this. Mr. Stillwell got back to me again, and gave very useful information. He was very was very polite and professional. I was unable to use his insurance at that time (back in Dec.) but will be recontacting him at a later date. So sorry I forgot to add this. Mea Culpa. I’m giving it a 5 star based on his handling of the original issue. Guess that’s OK, tho we havent’ actually done any business.

Matt rocks as the most honest, helpful and informative insurance agent I have ever had the pleasure to do business with in an world filled with commission hungry blood suckers. He got me an amazing car insurance deal that was way better than I ever expected on my new vehicle and so much so that my former provider simply could not come close to matching and admitted so. Don’t turn to anyone else, pick up the phone and call Matt. I promise you won’t be sorry and for you skeptics, this is completely an unsolicited testimonial.

Matt took the time to answer all of my questions… and I really asked him some detailed questions.
He was comfortable doing it all over email (I hate wasting time on the phone… and love having a record of what was said).
And he got me some really good quotes that matched what *I* was looking for. Other agents keep trying to sell me what they have for sale, rather than going out and finding what I’m asking for.

Matt has helped numerous of my clients with their homeowner’s policies. I’m a mortgage banker and feel comfortable to refer all my business to him as I know he will be able to shop around and find them the best deal around! Stillwell Insurance rocks!

About a month ago I made the switch from being on my mother’s insurance policy to being on one of my own. As you can imagine I had alot of concerns and questions. Matt Stillwell did a very good job of finding the best policy for me at the right price. He answered all of my questions (even the silly ones) and made me feel comfortable with my policy.
About 2 days ago I got in a little wreck (not my fault). Another first for me. And Matt immediately talked me through what needed to be done and has been extremely helpful.
I couldn’t ask for a better insurance agent. If you are thinking of making a switch you should definitely call Matt. I’m glad I did!

Buying insurance is the kind of thing that isn’t really on your mind until you need some. Matt hooked me up with business and life insurance policies with a minimal amount of paperwork and hassle. I told him what I needed and he got it for me at affordable rates. Easy peasy. A year later or so when my car insurance was up for renewal he offered to see if he could find a better deal for me and he did… right away. I ended up staying with my current policy for a variety of reasons that I need not bore you with, and he didn’t get upset or make me feel bad for not switching over. Plus he’s a good guy and does good work in the community so I feel great about working with him. And I don’t have to think about insurance anymore.

I worked in the real estate business as mortgage broker for nine years and Matt did all of my client’s home insurance after he entered the business and also has done several different policies for myself over the past five years or so. He knows his stuff, is trustworthy and easy to work with. I don’t remember having one client who was not satisfied with his service. Matty is the man!

Not only can Matt get you an affordable deal on insurance for any area of your life, he’s an extremely personable guy! I would highly recommend Stillwell Insurance! Fabulous customer service! Very easy to get ahold of of! It’s worth it to meet with Matt and give him a chance to beat your current rates!

A few years back, Matt was very helpful in securing me the best deal possible when it came to my home and auto insurance, even making sure my studio (a seperate building on my property) had enough coverage. Other agents had not even asked me about the studio. Beyond this the premiums were comparable to some of the more questionable cut rate companies out there.

Matt has been my insurance agent for more than three years now. It helps to know that you are working directly with a human being that you can trust. I have referred him several times and everyone has always been happy with the service he provides!