Star Brite Cleaners

A very simple request: please launder and fold these shirts as they need to be packed in a suitcase. I’m here early enough to pick these up today? Yes, great! How late are you open? 7? But they’ll be ready at 5? Perfect, thank you! I arrived at 5 to find the person I spoke with had NOT put them in for same day service OR to be folded. As if that wasn’t bad enough, the rude, disingenuous person who waited on me was condescending as well. Typically this wouldn’t be a big deal but the clothes were needed for a flight at 6am tomorrow morning. So far management hasn’t bothered to call me back either. I guess their business is so good that they don’t care if they get bad reviews. WARNING! Do NOT use this dry cleaner!

they SHRUNK my gorgeous $ 375 Peacock Alley coverlet!!! It looks like they WASHED it instead of cleaning it and I payed PLENTY to have it cleaned. The response…“sorry!” not good enough!!!

Over the 6 months that I have been going to Star Brite, I think that they have cracked a button on each of the 26 dress shirts that I own. Each time they replace a button with a non-​matching button that’s sewn off center.
Also, this cleaner is ineffective at spot-​treatments, (e.g. stains, ring-​around-​the-​collar) when I asked specifically that they give the garment extra attention.
I appreciated there ½ price Wednesdays, but I think I have come to realize the cheap prices = cheap quality.
Sorry guys. Really friendly service, and good location do not make up for poor performance.

I dropped my KING size comforter off in the beginning of Dec– I had actually forgotten about it until the middle of Jan, when I stopped by to pick it up the very rude and ignorant girl behind the counter said we don’t have it back yet. I was quoted «2 weeks» when I dropped it off — Now it has been over 4 weeks and she says it is not done and doesn’t know when it will be back. I told her I needed to speak to a manager about this and she just stared at me then said «I just tried to call her about something and she didn’t answer so she won’t answer when you call.» Giving her my number so I could be contacted when the manager was not busy but 5 days went by without a call. I called 2 days ago and spoke to a very nice gentleman who knew nothing about the situation and he said he would look into and call me back. He told me he «thinks» he found my blanket — well I picked it up yesterday (and paid for it –25% off) and when I opened the bag it was a blanket for a TWIN size bed. So not only have I waited over 5 weeks for something that was quoted 2 weeks– I also received the WRONG comforter!!!

It’s right next door to my place. You get ½ off on Wednesdays. The guy working the counter is always nice to me. They get my clothes clean.
I don’t know what else to want out of a cleaners.

It all started so nicely – the dry cleaners that is located less than a block from my apartment complex sent me a «birthday» coupon for $ 15 of free dry cleaning. If I’d known then, what I know now, I would have immediately ripped that coupon up and burned it.
Instead, I took in my favorite Banana Republic work suit – pants & jacket – and a skirt for dry cleaning, instead of using my normal cleaners. Then, when I went back to pick them up a couple days later, I got to have this conversation with the girl behind the counter:
Her: «Whitney F. The manager called you about this, right?»
Me: «Um, no. Called me about what?»
Her: «Are you sure? She said she was going to call you.»
Me: «No one has called me. What’s wrong with my clothes???»
She then proceeds to tell me that someone «stole» my jacket. Not that they lost it, or they damaged it, or whatever, but that whilest they were unloading the truck, someone ran up, surveyed the vast variety of clothes in the truck and zeroed in on one item and one item only – my suit jacket.
Likely story, right? Anyways, she gives me the number for the manager and I call to inquire about reimbursement for my $ 200 suit jacket. The manager promises she’s going to look into it and get me an offer the next day. The next day comes and goes. So I call her again. Once again, she tells me she’ll call me the next day. Again, the next day comes and goes. And then it’s the weekend. So, on Monday, 5 days after I initially called the manager, and over a week after my jacket was «stolen» I call her again. She once again promises that she’ll get back to me the next day, but this time I’m not having it, so I tell her that as an attorney, if I don’t receive a reasonable settlement offer from them by Friday, I’ll be taking them to court.
That, apparently, was the code word for releasing the dragon. At this point, the manager tells me that I shouldn’t hold my breath because since my jacket isn’t brand new, it’s probably depreciated to the point of nothing. I informed her that unlike a car, there’s not a market for depreciated clothing, and so the proper measure of damages is the replacement price. I might happen to know things like that, seeing as how I’m a lawyer. But the manager just keeps on arguing, and in quite the rude way. Btw, I still have not heard back on whether they’ll be offering to reimburse me.
Basically, this is customer service at its worst – they lost the jacket, and now they are scheming a way to not reimburse me for it. I would highly recommend you think twice before taking ANYTHING to this cleaner – if you happen to like your clothes, at least.

If you’re living close to Zilker, there’s no need to look further for a dry cleaning service — — just go to your friendly cleaners next door. I’ve been very pleased with the upgrades (computer system), name change (ownership change) that Star Brite cleaners has undergone.
The cashier is very friendly (though, I’ve not caught her name). They do a great job, as promised and the pricing is fair.