Staples

They don’t deserve a star. This is the only staples in the Austin area. I had a return and every time I asked the cashier anything, who was high by the way, he had to call a supervisor and I had to wait. Different people kept telling me different things, or didn’t know at all.

Great, friendly service. Derek (manager) was very upbeat and helpful. Staples didn’t stock the Anker 20 100 portable charger, and was charging 50% more than
, but exchanged gift for Apple TV instead. Turned into a hassle because gift was purchased with rewards coupon but not store’s fault. These guys are getting bad rap. Maybe the kind of people who still shop at bricks and mortar stores and write bad reviews are pretty uptight.

Been here twice so far and the first experience was awesome! Great customer service and people always constantly asking you if you need help. Even when I had to make copies and email the guy was really friendly.
Now for the second trip, everyone was nice although their pricing updating needs to be on point. We bout 2 inks and a phone holder. Ink was suppose to cost $ 40 and $ 25 and the holder $ 5. After bringing to their attention is that one of them were wrong they changed it. Then it didn’t add up right, happened to be the other ink was overpriced as well. Anyways they corrected it but the manager wasn’t too happy. I’m pretty sure it wasn’t towards us but we saw it. I even asked her a question and she ignored me. But that’s okay, we all have our days. There will not be a next time of that because I don’t play that poor customer service ordeals. When I got home I also noticed the phone holder was marked wrong but oh well. I am not going to argue a couple dollars.

Wow, I’m stunned and speechless. I come in here about 2 times a week to purchase supplies for my business, about half a mile away. It’s so convenient and I’ve never had a problem with the service or staff in this store before. Not until I experienced a truly inconvenient transaction mistake and had the pleasure of speaking with John today. This is the last time I will ever go back there, thankfully there is an Office Depot nearby and Quill has also turned out to be more convenient and cheaper (not to mention exceedingly more appropriate and friendly). If I need to go to Staples, I will definitely just go to one of their other locations.
Nonetheless, I purchased (2) prepaid gift cards totaling $ 150, from this location. When I tried to check the balance of the cards, I was told by the card company that they were «improperly activated» by the clerk that handled the transaction at Staples. In order to correct the mistake that Staples had made, I would need to mail the credit company, the cards that had been improperly activated, their packaging, the receipts, my address, phone number, and drivers license. At this point, after receipt, it would take 10 days to review my case, and IF it could be resolved, they would mail me replacement cards,. IF they found that I was not at fault. BUT that I could also be out of $ 150 if they could not resolve the issue. But if it can be resolved, the entire process of correcting Staples mistake could take me up to 60 days to resolve with the credit card company, and that no compensation could be offered to me as it was not their mistake, and should have been handled by Staples instead.
This is the real kicker, when I called Staples to tell them what had happened, I had the pleasure of speaking with John, the manager who instantly dismissed me, and told me (in a very unapologetic tone) there was nothing they would do for me, that it was illegal to return them and that the problem would need to be resolved by the credit company, and that I was just part of the unlucky 1% of customers that this happens to, and that he would be happy if I left him a Unilocal review. So here you go, John. :)
So, I get to spend tomorrow putting together a package to mail to the credit company, hoping that they will be able to help resolve the mistake that Staples had made. And then I get the pleasure of waiting 15 days to hear if I can be helped, and If I can hope to have replacement cards mailed to me within 60 days. Thanks Staples & John! Stellar work!

My rating is towards the employees, managers and district manager. It’s more for this store specifically since I use to frequent it quite a bit.
The store manager Rick would get a 0 out of 10 for the customer service.
The employees would also get a 0 out of 10 for their customer service as well.
District manager did not seem to care about what happened at my last visit and I would also give him a zero.

Iron Mountain (shredding) sent me to this Staples where they partner to offer shredding services. I called this store in advance and confirmed their service and pricing. When I arrived, however, they could not accept documents because their bins were full and they offered no alternative or remedy. Hence, the service seems poor.

This Staples is poorly managed and not very helpful. I purchased a product for in-​store pick-​up and it never processed. The manager refused to do anything about it and I ended up having to purchase a second item (same exact product) in order to get it on time.

Went in to ask some basic printing questions and was met with a blank stare. I then asked if they had a Dropbox online to upload photos to rather than bringing in a flashdrive and the worker in the printing department said she had no idea. She did not even ask a manager or check to see. Im pretty easy to please but it was a weird experience.

The store seems relatively clean but not many employees to assist customers. There was dog (?) fecal matter next to where I parked and a group of homeless people camped out in front of the edge of the store and the neighboring pet supply store.

I only come here for specialty items, like printing documents and engineering prints since they are far away from my work/​residence, but when I do they are always ready and available.
Nothing great to say. just yet… and definitely nothing bad has ever occurred.
Clean store, friendly staff, and online access to help you when you need it.

Don’t ever shop Staples. So it is not one location, it is Staples as a whole. Staples in Temple, Tx sent wrong lap top, they sold me the touch screen version of this model but sent me a regular one. I never had touch screen. I am very busy and didn’t even attempt to use the touch screen. A couple of weeks went by and I began to customize my lap top when I realized that it was not a touch screen. When I took it to the store they tell me two weeks is the exchange policy. Nothing they can do. Of course, they didn’t know who they were dealing with. Then when it was being exchanged, they insisted on needing the booklet. Well, I took care of that. Turns out they don’t need the booklet that bad. Now new one may have hardware issues. Went to Austin location. Left that day to back up and return. Cutting it close to closing. Called at 6:50 to make sure they were not closing 5 minutes early or something. The voice greeting said they were already closed. I turned around and went home. I went back the next day. They need the box that it came with. Well, it is in Temple, Tx IF I even still had it. This location doesn’t care. I called the store in Temple, Tx to explain to the manager at Staples on Barbara Jordon so he can explain the history of my ordeal as I already did to the Austin manager. Austin location still didn’t care. My father had to drive to Austin from Temple to bring me the box. I hate Staples and do not trust them.

Staff basically ignored me and wife at ups booth for over twenty minutes, saying, ‘we’ll send someone over.’ Ridiculous.

Called about some printable iron on transfers they sell. Spoke to someone in printing who was totally unfriendly. Customer service fail.

Nice location, good for a quick pick of office supplies, prices are okay.

Staff was real friendly. They greet you as you enter and were pretty efficient at the check-​out. Store was clean and well-​stocked. Located in a decent shopping complex.

I went into the staples store to return a AT&T Phone because I had a really bad experience with the phone working. I was directed to the General Manager of the store Liz Schonberner and I wanted to say THANK YOU for giving me GREAT Service. We will continue to always shop at your store and give you our business.
Our teams over here at USLB really appreciates the service we get when we go to your store.
THANK YOU.

Horrible customer service. Went into the store for a clearance item, worker said it wasn’t it stock, I told him I saw it in stock online and ask him to double check, he looks says on its probably a return, I asked to see it he goes in the back, then says yeah its all torn up and missing arms, refuses to let me see it. Then I just walk away and he walks away with a little grin.

Very good selection, lots of sales staff willing to help, if they don’t have it they can order it for you.

Lured by their special offers, I’ve visited Staples quite a few times over the past few months.
Whether it’s helping locate spiral notebooks (1-​cent each, on sale this week!) or anything else, the staff I’ve encountered have been courteous and pleasant. At the checkout register, the cashiers are always happy to explain the various rebate procedures.
They pretty much carry the same inventory as other office supply stores; the big difference is that the people working here have better attitudes and seem to care a bit more for their customers. And that makes me like Staples back.

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It’s a store selling stationery! You can’t argue with sensibilities like that.