Spa Reveil

Amazing facility. The staff courteous and professional. I was looking for a spa that had both massage and acupuncture and this spa exceeded my expectations.
Both of my therapists were caring and great listeners to my bodily ailments. I left there feeling great.

Bottom Line Up Front: Decent Service, Horrible Customer Service
My girlfriend and I visited Spa Reveil on December 19, 2015 for our anniversary, where we reserved the 110 minute Couple’s Escapade package for $ 350.00 (see photo 3; keep in mind that Spa Reveil advertises that the package for two persons is $ 350.00). Our package included three things:
1) Body Brushing
2) Milk Wrap with scalp massage
3) Full body Swedish massage
A decent price considering it is for two people and for three items right? Well, that statement would be true IF Spa Reveil charged us correctly! Read on for more!
We checked in for our 4:15pm appointment with no issues where we filled in the standard paperwork, got changed into our robes, and was guided into our private couples suite by Brittany (my masseuse) and Illeana (my girlfriend’s masseuse). The body brushing was neat, particularly for a guy like me who has never used one of those brushes before. Following the body brushing, I got the milk wrap wherein Brittany rubbed some sort of lotion on me and wrapped me up like a burrito in some plastic. I was tired as it was and likely fell asleep because I vividly remember Brittany telling me «sorry for waking you up from your little snooze.» Apparently, as I was relaxing/​snoozing, my girlfriend next to me had an adverse allergic reaction to the wrap products and escorted to the bathroom to rinse off.
Following the wrap, Brittany began the massage process, which was ON POINT! I get deep tissue massages normally and always equate Swedish massages with just rubbing circles on people, so I was pleasantly surprised with how hard Brittany was working me. I had my eyes closed the entire time, but at one point when Brittany was working me, I could’ve sworn she was on the table driving all her force on my back to get rid of my many knots (don’t worry, it hurt so good). Following the massage, I felt sore, but that good sore you get from a good massage; I was completely relaxed. My girlfriend, on the other hand, immediately told me how terrible her massage was; you can read Jessica B’s review of Spa Reveil on Unilocal for more information.
As my girlfriend was expressing her concerns over the service quality she received (with Brittany actually, as Illeana was nowhere to be found), I began to freshen up and change, as we had a dinner to rush to after our massage. The shower was ok – no crazy experience, but a nice, clean, comfortable place to freshen up and change.
Following our services, I met with my girlfriend in the reception area where she was already expressing her displeasure with her service with the cashier. While she did not receive a good experience, I have no complaints with mine. However, one thing I do agree with my girlfriend is that Spa Reveil out right cheated us on the price for our service. Do you remember how I said we signed up for a 110 minute Couple’s Escapade package for $ 350.00? Somehow, I paid $ 337.00 plus tip for it AFTER Spa Reveil apparently comped us 50% off for our service (see photo 2). The cashier said that I paid full price for my service while my girlfriend got the 50% off. So with that said, here’s how our breakdown SHOULD have been:
Couple’s Escapade Package Total Price: $ 350.00
½ Couple’s Escapade Package Price for Me: $ 175.00
½ Couple’s Escapade Package for Girlfriend: $ 175.00/2= $ 87.50
Total Price Should Have Paid: $ 175.00 (for me) + $ 87.50 (for girlfriend) = $ 263.00 + tip
So what actually happened? The cashier actually charged us for our services individually, instead of the package deal, which drove the cost up. Did the cashier actually give us 50% off? Yes, but when does charging two people who come to the spa for the 110 minute Couple’s Escapade Package cost $ 225.00 per person? Only when the cashier charges you incorrectly! We got the 110-​minute package, not the 150-​minute package, as our receipt shows. (See photo 1; my girlfriend let me know at 6:45pm that she needed her dress after she had finished taking her shower for about 30 minutes). If we had truly gotten the 150-​minute massage, at a start time of 4:15pm, we should have just finished our spa treatment at 6:45pm, which wasn’t the case. We tried to explain all of this to the cashier, with me calmly explaining to the cashier that the price she was charging us wasn’t passing the common sense test, but the cashier would simply say to «call the spa director.» We wanted to talk to the spa director immediately, but the cashier said she was gone for the night. As we were already running late for our dinner downtown, we paid the price and let the cashier know we’d be in touch.
In conclusion, Brittany= on point, particularly on how she tried to console my girlfriend when it should’ve been Illeana talking to her. Everything else about the place? Just ok. Customer Service, particularly from the cashier? Come on man, at least have some common sense and don’t just tell us «but my system tells me I gave you 50%»

I wish I could give zero stars. Worst business I have ever dealt with and I am about to report this to the BBB. Me and my boyfriend got the couples escapade for $ 350 which we where going to split for our anniversary. His was awesome and mine was AWFUL. HORRENDOUS. I had an allergic reaction to the body wrap so had to stop and go take a shower. I came back and we had the massage and it was the worst massage. Ever. The whole time I had to ask for more pressure and she did not listen. I got a glorified back rub. She never touched my arms, my neck, or anything. Just my back. I asked multiple times and directed her, but she kept ignoring me.
I complained about this to the lady at the front and she called the manager who said to give us 50% off. But apparently she charged us all wrong. She charged us for 150 minute massage, when we only got the 110 minute massage. We got charged 100 dollars more! We should have been charged $ 350, not $ 450!!!
So if we had been charged CORRECTLY, then the 50% discount would be as follow: Half of $ 350 is $ 175. We should have been charged $ 175 because my boyfriend was the only one who enjoyed the service. Well they split it up and said his service was $ 225 and mine was $ 112. So instead of taking half off of the advertised package, they separated the services and THEN took the 50% off. So I got charged $ 112 and my boyfriend was charged $ 225. Even if that’s how they apply discounts. It is STILL wrong because we NEVER GOT THE $ 450 PACKAGE. WE WERE OVERCHARGED FOR SOMETHING WE NEVER GOT.
Sneaky. Do not do business with this spa. I will make sure to spread my experience to every review site I can find because what they did to us was downright dirty. Everyone was super rude. They said that even though the massage was bad, I still got it, so I still was expected to pay even though the service was not good. Will not be back. THANK YOU FOR RUINING MY ANNIVERSARY NIGHT. I attached the receipts and price of the package. Unilocalers. Please check for yourself and let me know if you think the math adds up. :)
I also asked her to split the payment between two cards. Nope. Charged on one card. Asked her to refund and redo it. She got mad. We were so fed up at that point we just left after she yelled to take it up with the spa director. Do not yell at your customers.

We chose this facility for our wedding anniversary zen place. Couple’s Egyptian Reverie, the ultimate escape spa package for couples, they said. Had our private suite with a romantic light — lavender hydrotherapy bath, followed by several massages, foot, scalp, luxurious silk body milk wrap with aloe and shea butter, swedish or deep tissue massage. I forgot the rest of pampering they did on us, because I snoozed once that warm towels hit my body. The smell of aromatherapy just so relaxing and yes I passed out. My husband next to me was content. I think. I hope.
The rest of facilities was not disappointing. They had steam room, full shower, and private locker which I took 5 minutes to operate and had to call their «locksmith» to open. No it’s not their issue, it’s my issue. The changing room is tiny. The vanity room will fit only 2 ladies, if you put 3 or 4 ladies trying to get ready, forget it. Excuse me, excuse me, excuse me, can I get in there? You know it’s all about me !! :)
Loved the sanctuary lounge room. I could take a power nap there. My husband brought me a delicious hot chai caramel tea and we relaxed again after our massages service.
The staff was great. Everyone was helpful, including the towel lady who I called a locksmith. She’s so sweet. Our masseuses were fantastic. I did apologize to them if I snored, lightly.
We truly enjoyed our pampering day, before we had our nice quiet dinner for our special night.
My husband and I smelled like lavender butter cream after the spa, our skin stays moisturized.
One thing that I wish they did not do on me was putting the scalp oil on my hair. It felt great when it was massaged into my scalp and head. But ladies, if you have long thick healthy hair, you’ll come out looking like an Amazon woman. The masseuse made my hair looked like an eagle’s nest. Picture a cotton candy machine on your head. Let’s just say, I wore my hair wet in the bun at our anniversary dinner. Hell, who cares, my husband didn’t even notice! He’s all zen’d out from the heavenly spa!
I called the Spa the next day to see what scalp oil was used, so I can tell my hair stylist to fix my hair. (yes, it was THAT bad!). Front desk girl on the phone told me to wash my hair several times. Ummkaay. … I have used scalp oil that has deep conditioning moroccan argan oil which will not ruin and tangle your hair in complicated knots. Next visit, I will skip this scalp oil nonsense. I can choose facial instead.
My husband gave feedback too. He likes it; he compares it with some of the high-​end spas we go to in Scottsdale, Palm Springs, Santa Barbara, Ojai, New York and Paris. So there, from a simple guy’s view, our overall rating — this place will make it in our rotation for pampering experience in Austin. And fortunately, the scalp oil did not impact his perfect hair. :)

I left this place more stressed than relaxed.
Nice installations, but very bad staff

I had an appointment a couple of weeks ago and wanted everyone to know that I had an amazing experience.
No new to massage therapy I knew what I wanted and was able to communicate that to my therapist.
Crystal made sure I was comfortable and was enjoying the whole experience. My only mistake was not booking for 90 mins.
The place has dressing rooms and is exceptionally clean.
Kudos to Crystal and the staff. Ill be returning many times

If there is only one treatment you can get here, or only one you can possibly get in your entire life, get the Vichy Shower. It’s the most decadent and sensuous thing you can have done to you in a public place (that doesn’t have zoning restrictions). First, you strip down… allll the way down and slip under a teeny tiny towel. You get a little chilled like that, anticipating and goosebumply. Then they turn the gentle warm shower on you, swinging it back and forth across your now very sense heightened body. Second, they scrub sections of your body, I mean like the top three layers of skin are removed and then they run the warm water over that. Finally, just when you think you can’t take anymore bliss, they move you to another room and rub lotion into your skin, like a mini massage.
Half the time during this treatment as my eyes were rolled back in bliss, I was wondering what did I ever do to deserve this? I mean, I’d been stressed and working hard and I try to be a good person, but, I’m not sure Mother Theresa deserves this and I definitely ain’t her. It’s embarrassingly luxurious. Then, the last half of the massage I was fantasizing about owning my own vichy and having my own little business out of my home, with the side bonus of teaching hubby to do this to me at will. But, oh my god the water bills! Hubby immediately poo-​pooed on that idea.
However, he really enjoyed the «after effects» of my spa day. My skin was super smooth and tingly, and I was relaxed and, yes, ready for anything. So, win win for everyone and maybe now he’ll get me gift certificates every month!

Came here for girls weekend and was pampered with the best Vichy shower/​massage package hands down. Will definitely be back!

First time here after waking by it a million times. Started with a mini facial that was enjoyable then moved on to the best part of the whole place… the Vichy bath! That was the most incredible bath I’ve ever had! It is nothing short of incredible. The lounge area between treatments was nice but didn’t feel as spa like as it could be I think. Ended the day with a great massage. They offer a great little area with snacks and drinks. Dressing room is very small but otherwise very nice spa. Staff is very friendly. Will be back to try a longer facial.

Second visit to Spa Reveil and literally had the best massage experience of my life. Brittany’s massage techniques and friendly healing soul really hit the spot. She helped provide this weary traveler a fantastic birthday evening. I can’t wait to go back!

This spa is absolutely amazing!
I came here for a bachelorette party with several girls and was so surprised at how kind and accommodating the staff was! All of the girls were bragging all day about how amazing all of our services were! Facials… Fantastic! The estheticians are so knowledgable! Massages were so great and relaxing! 80 min massage is a must! I will continue to come back to this spa every time I am in Austin!

My fiancé and I made an appointment for 1 hour Swedish massage. There are no couple package for just a Swedish massage. The massages were great, but when it came to paying– we were told because we bought a couples spa package, we couldn’t use the Unilocal discount –10% discount Mon-​Thur for checking in on Unilocal.We didn’t buy a spa package. None of the couple spa packages met our needs. So then ‘Rachelle’ at front desk says, we can’t use the discount because we used a couple massage room. Due to the lack of integrity of this mediocre day spa in a strip mall, I do not plan to return.

Hello Beautiful World charmed to see you again, well my experience here was STRESS-​FREEEEE!!! If I could live there, I would but they would kick me out. Staff are polite and they leave you alone just enough to check on you to see your doing okay … I love the sauna room and hydrotherapy you will get a kick out of that all I can say hang on to your feet. I won’t spoil it for you gotta experience it for yourself. Massage Awesome and if you get your hair massage with the oils it’s fabulous … Mani/​pedi EXCELLENT let’s see the relaxing room is wonderful as well as their facial and like always I had to get their products as well :) Great for a Girls Day Out or couples even your buddies. Or anything FABULOUS You Have to Attend:)
Thank you, EVERYONE it was EPIC!!!

We Love Keeping Austin
Beautiful & Weird
Keep Smiling!!!
P. S DON’T TELL my BOSS/​HUSBAND

Good massage at a high price in a restful atmosphere.
We booked 2 last minute deep tissue massages today and left pleased.
My partner said his therapist Illiana gave a good deep tissue. Mary was my therapist. She had good technique and medium pressure. The massage was good overall but not all that deep.
There are some pros and cons here:
Pros:
Good therapists
Nice spa-​like atmosphere
Cons:
Poor front desk customer service.
The staff waited until the last moment to take me back and rushed me. They took my partner back late so we were not done at the same time which is the point.
Robes were teeny tiny. I wear size 10 and it would barely cover me.
High prices.

Not happy. I booked a double manicure for my mom and I for Mother’s Day months in advance. Our service was to begin at 11:15am for 45 minutes. My mom’s manicure started and ended on time. I spent 20 minutes waiting in the «sanctuary» for mine to begin, yet it still ended at noon. $ 50 for a 25 min manicure that was supposed to be 45 minutes? Apparently the lady that was supposed to render my service didn’t show up and someone else had to step in. Unacceptable, especially for the prices. Unprofessional and oh, the polish sucked as well. After it dried it was bumpy and grainy. So disappointed with this place. Don’t waste your $. I will NEVER come to Spa Reveil again.
Update: very prompt and positive customer service response and apology. Much appreciated!

This was my first experience at Spa Reveil and we ended up here when we decided last minute (as in last night) that me and a friend were overdue for a massage.
Surprisingly at 8:30pm on a Friday we were able to book two 1hr massages for Saturday!!!
We showed up a little early and were greeted by a receptionist who apparently didn’t get my name right over the phone and we had to sort out the fact that I did have an appointment. This was handled pleasantly enough, then we were showed the facilities.
The place is a little on the small side it felt a little narrow here and there, but it was tastefully done. You had access to a sauna room in the locker/​shower room, so that was nice. You were supplied with a robe and some rubber slippers, there were plenty of towels around, albeit the largest towels were still too small to wrap yourself in if you’re a little larger than a super model… Yes, in know.
The waiting room can fit 6 people on lounging chairs (covers available if you want to nap) and 4 people sitting down. There is a tea, hot chocolate, lemon water refreshment bar.
The therapist will come find you in that waiting area and walk you over to your private massage room. I signed up for a Swedish massage and added on some reflexology.
My therapist Andrew was very nice, super sweet and delivered a very relaxing experience. Although the foot massage was good, I don’t think it qualifies as reflexology which requires you to understand where the different pressure points are. It just felt like a pleasant foot rub so I can’t really complain a whole lot!
The Swedish massage was tailored to the amount or pressure you preferred. Andrew did a great job combining firm pressure and understanding that my problems areas are not really something I wanted to deal with.
I had a great massage!
On the way back to the locker we enjoyed another round at the sauna and a shower. It was a little crowded at that point; the place being on the small side it made it a little less enjoyable and/​or relaxing.
Overall, I’d recommend the place if you don’t mind paying around $ 100 for a 60mn massage. They offer facials and mani/​pedi but I didn’t try them.

Customer service is top notch. I have come here for couples massages with my husband for years now and those are amazing.
A friend and I went for pedicures recently and it was THE WORST pedicure I’ve ever received. I wrote an email to the manager and she promptly contacted me and gave me a credit to my account, which I put toward another massage!
Save your hands and feet — do those somewhere else — but come here for the massages!

when people daydream about winning the lottery, they may dream of having a full time maid, or a chef, or a chauffeur. not me. i’ll keep cleaning, i’ll keep cooking, i’ll keep driving. because when i daydream about having limitless expendable income, i fantasize about having my very own masseuse. I love a good massage. when they’re good, they’re so very good. I love getting into the zone — that blissful place between being asleep and awake, when you are ultimately, completely, effortlessly relaxed and your muscles and your mind both just surrender. give me that, and i’ll gladly take care of the rest myself.
I’ve been to spa reveil twice now for massages and have to say — when it comes time to fulfill my daydream, I will likely go poach someone from spa reveil. both of my masseuses were well skilled in the art of making me go «mmmmmmmmmmmm». yesterday’s massage was with Carissa, who asked all the right questions beforehand and then delivered me into the zone, exactly as requested. bust my knots and i’ll follow you anywhere. it was worth every penny (and services at spa reveil take lots of pennies).
at my same visit yesterday, I was also treated to a luxurious spa pedicure. once we adjusted the water temperature (which was akin to a bubbling cauldron, initially), the pedicure was well done. my tootsies were soaked and stroked and tubbed and rubbed. very enjoyable.
if I were reviewing Carissa alone, this would easily be a 5-​star review. my one hesitation — and the reason for not giving 5 stars is that the polish application for my pedi was… what’s the right word here… sloppy. now, I am one who is a big pedi aficionado and i know that the polish application is just the icing on a big, deep delicious cake. however, it’s the most visual result of a pedi and therefore accuracy and perfection are bold indicators of a quality job. I was not impressed to see polish where it did not belong. I have way better, more accurate, professional application done by my usual folks at the local nail salon where I pay a fraction of what we paid to spa reveil (like as in less than 50% of what spa reveil charges).
so go — go for the massages, get into the zone with one of their skilled masseuses — but I would probably not blow the big bucks on a pedicure there again.

It’s hard for me to give a bad review when I know someone’s job is at stake but. a picture is worth a thousand words, so please see attached pictures of the manicure I received on 10÷6÷13, and decide for yourself. As for me, it’s the worst manicure I’ve ever paid for.
For added kicks… we paid extra money for gels, and these nails PEELED OFF less than 24 hours after applied. Like… not chipped off, or flaked. «Peeled» like when you got glue on your hands in kindergarten and you peeled it off after it had dried. The girl that did them kept forgetting to turn the UV light on, but I don’t know how much that would effect the nails.

My first visit here was after my sweet hubby (boyfriend at the time, became hubby because he understands my need for pampering!) got me a spa package. I got a massage, I got a facial and I got the best thing that has ever happened to my body. the vichy shower.
This thing is A-​M-​A-​Z-​I-​N-​G! They scrub your body (you’re as naked a jaybird) and they rinse you off. Its so awesome I may dare to say its spiritual! It is pricey ($ 110-​$ 130) but so worth it. I am going on friday and cannot wait!