Sovereign Pest Control

As in previous reviews, the techs are very friendly and courteous, but as far the scheduling, billing, and reps over are in major need of reorganization and customer service classes. I been paying since July, have only use them once since my contract initiated. First, I couldn’t schedule appointments because I was showing past due balance on the account even thought I was ahead. After several calls and holds, I was told that there was an issue between their billing system and website bill pay, once resolve it would balance itself out. Yet, the past due letters kept coming and I still could schedule a visit. I called today to schedule a visit and I am told I am past due, it turns out that I missed a number when in putting my payment and next payment it’s not due until next month. According to them I am again past due after explaining about the one payment, the rep starts talking about two more, I explained about their billing system issue and she told me, I can’t schedule anything until the account it’s up-​to-​date. I told but it’s only one payment and not really past due, your company keeps messing up and I can’t schedule, I made one little mistake and I can’t schedule, are you kidding me!!! I am so frustrated. I am canceling my contract and going back with Absolute Pest control.

Run away! This was the worst experience I’ve had with a service company of ANY sort! While the tech was friendly enough, and the cost competitive when I signed up for their year long service plan, what they don’t tell you is this company is based out of state. That wouldn’t be a big issue normally, but this disorganized company is unable to do simple tasks such as relaying information from tech to customer, scheduling, or answering basic questions without a process of transfers, holds, voicemails, and «call backs» that never come. They only ever book service calls 3+ weeks out and site a «lack of customer base» as the reason. After only 2 service calls and 3 months of service with this company we have MORE bugs then we started out with. I’m in the process of canceling my account and getting their «100% money back guarantee». We’ll see how that pans out…