South Cliff Apartments

Okay, so we knew when my daughter moved in last August that this place what not ideal — we could tell just by looking at it — it looks like a dump. But she had an emergency situation where she needed to get out of where she was and by that time Austin was almost rented out because all the students were back and had taken most of the apartment units. Fast forward seven months.
The entire complex is literally falling apart. If you stand at the front door to my daughter’s unit (second floor) and look up above the front door you can see where the unit is pulling away from the roof and light from that comes into the unit. There is a growing crack in the concrete floor outside her unit and we fear that the unit is just going to fall down. We put a marble on the floor inside her apartment and it rolled from one side of the living room to the other quite quickly. The degree of slope is even worse in the bedroom; you can feel the slope as you walk into the room.
Their is no full time manager — you can go days without anyone to help you. We made an appointment to address our concerns and she bailed 30 minutes before our appointment time. Their is no after hours number. The property management company (Arbor Properties) does not answer their phone.
The A/​C wasn’t working when my daughter moved in. We were assured that if, after a repair, it continued to go out, they would replace the unit. It’s been seven months and they won’t make good on their promise. Noisy racoons in attic routinely chew through A/​C wires so the A/​C goes a couple of times a month. The maintenance man indicates that a new unit won’t fix the problems with the racoons still in the attic chewing the wires. They have done nothing with animal control to remove the racoons because they would have to seal the attic throughout the complex and their are not funds for that.
The front door is unsafe — my grandmother could kick the door in — the door jambs are rotting and frequent deadbolt repairs haven’t made the unit secure. The living room window is similarly unable to be properly secured.
The place is frequently robbed with my daughter being the latest victim — there were three robberies including hers this week alone. Another tenant’s car was vandalized last week. Now the entire complex has a bed bug infestation and management, such as it is, just puts foggers in the units that have not addressed the problem.
They take the cheap route for any repair — they aren’t about permanently fixing anything — the maintenance man told us they don’t have money to fix the units. The grounds are filthy with the area next to the dumpster a pig sty of tossed out furniture. The laundry machines in the substandard onsite laundry room frequently don’t work or ruin clothes. The maintenance man is the only good thing about the place. Sure, he isn’t exactly sober (and I’m not sure I blame him given where he works), but he wants to be helpful and does the best he can with the limited resources they provide him.
Management assured us they do thorough background checks on all applicants, but my daughter has learned that several felony criminals live in the complex.
They are inconsistent with the amount of deposit they require. My daughter was charged just $ 150, yet her neighbor was charged $ 600. The don’t keep good records — her file had many inaccuracies that we fixed as we were moving her out so her rental history will be accurately reflected. Luckily she insisted on a receipt each time she paid her rent.
We just broke her lease, paid re-​letting and are leaving on good terms to protect her rental history. She does not feel safe there.
You may be on a tight budget or needing to get back on your feet. This is NOT the place to do that. It’s just a nightmare and your self-​esteem will plummet if you live here. Believe me, living in your car would be safer and cleaner.
Do not rent an apartment here.