Social Security Administration

So many people but thank u god I was in and out with in 30 min. And the very awesome lady who help me today was so great and knowledgeable

I have been here 3 times already and today will be my 4^th time. The first time I was encouraged not to come in that we could take of the application over the phone, the application took about 30 minutes, application required direct deposit for funds to be given to me. 3 months later no funds so I went in to see what the problem, the intake application worker said she was waiting on my 3^rd child’s information. So I told them that my 3^rd child was over the age to be approved, I gave the clerk my direct deposit info and she took it and verified it. The direct deposit information was entered incorrectly missing one digit. I came up there again to get them the information needed and was told to wait 2 weeks to process. I called again and now they tell me it was terminated, going up there again to speak to a supervisor. What a fluke

Surprisingly not a bad experience, about 13 people ahead of me and only took 40 minutes. The employees were very pleasant and fast! I don’t plan on frequenting here but doesn’t make me have nightmares either!

Not a bad experience at all. I visited the office on Friday at 12:20 and left by 12:45 to change my name on my social security card after getting married. The kiosk made me a little nervous because my queue number seemed relatively high and there was a sign indicating a 2 hour wait; however, they seem to expedite ‘change of name’ folks, as the numbers are not called in order. I would recommend filling out the form from their website prior to going to the office. The waiting area is very full and has a diverse group of people, so there isn’t a secure location to sit and write the personal information needed for the form. The form can be found online and filled out in PDF.

I was very optimistic after reading positive reviews here about the line not being too long for a name change. I was adding a hyphen and my husband’s name to my last name — easy, right?
The first visit, the lines were long and it took 10 minutes to park. If there’s no spots in the lot, you wait, because you can’t park on the street. I gave up and went home because the kid was with a sitter.
Second visit, I arrived at 8:55am, and people were already leaving. Parking was not a problem. The staff who asked what I needed were helpful, and my application for a new card with my married name was processed quickly. I left in ten minutes with a handwritten receipt displaying my new hyphenated name. Win.
A week later, I received a social security card in the mail. Although they spelled my husband’s name correctly on my card, the spelling of my maiden name was shortened. This required another trip to the office.
At today’s visit, I was given a number and waited for about an hour to present yet another typed application and supporting documentation. The clerk’s first response was that my hyphenated name was too long. I asked why, then, it fit on my daughter’s card with the correct spellings. After the clerk performed a bunch of computer hocus pocus, I was given a receipt to acknowledge the correction: now missing the hyphen. I asked why it couldn’t just be copied off the damn application I provided from the field NAME TO APPEAR ON CARD. More computer. Finally, a receipt with a correct name, and being told I need to wait another week or two for the correct card. No sorry, no apology for their error, no expedited processing for their mistake, just «Well, I don’t know what happened the last time you were here.»
I have little faith my identity will be correctly established anytime soon. Ladies: ask for a PRINTED receipt to verify your name changes.

Read all the bad reviews but I had a good experience. I arrived at 850 am cause of the horror stories. There were about 50 people on line. They had a great triage system when they opened, with a staff member asking what people needed and obtaining a number for them from the kiosk. Once the initial crush of people were processed, then people used the kiosks. It’s worked great! I entered at 908 and was done and out by 930. Also, people had water bottles and someone was eating a banana in front of security and there was no issue. Good systems, helpful staff so don’t be afraid to visit if you need to.

Everyone dreads going to the DMV, or any other type of government office right?
I know I put off replacing my social security card for a whole year.
To my pleasant surprise I was in and out in just 10 minutes! Plus it was free:-)
All I had to do was fill out a form and wait for my number to be called.
Keep in mind if you are going for any other reason than replacing your SS card it may take longer.
You can’t miss the building it has huge signs on the front and parking. Lot can get pretty full but chances are someone will leave pretty quickly so you have a good chance getting a spot.
Hopefully I won’t need to go the SS office until I’m a senior citizen (YIKES!) Can I put off aging too?

THIS is everything that is wrong with our government. The epitome of inefficient administration. I can’t think of a worse place. Degraded, frustrated, dejected dregs of society forced to wait for hours for the simplest of needs. It’s no wonder people hate this paying more and more for a government service that is this poor. There is no other business that would be tolerated if it’s service was this atrocious!

5 stars for the staff, who are actually helpful.
0 stars for the experience. Long lines (although they move somewhat quickly). Large signs proclaiming no food or drink. It’s like detention study hall at a bad middle school.

Very helpful… while the people there as customers suck. the employees are helpful and pateint. There are security guards in place to maintain the atmosphere. I must say one security gaurd in particular is kind and polite.

Service was pretty fast but not enough employees. And service was not helpful at all.

Thinking about getting my name changed after marraige… check…have the paperwork already filled out before I get there. check… get sent to the «express line» and out the door 2 minutes after they open. Awesome! …That is until my card comes in the mail and my name is not correct. Apparently the «express line» means they enter your application into a computer at a later time, leaving room for people to not get your information correct. Save another trip to the office and get in the «regular line». Apparently that was the advice I got after I called to say my name came in wrong on my card. Why have an express lane if you’re not going to file the application with the exact information I took the time to write down for you? Government at its finest.

Sweet Maria. This place is like Ellis Island. Like an idiot I showed up here at 1pm thinking that people had jobs and crap, but this is not the case. Packed to the gills with sweaty, angry people and screaming children, this is truly one of my worst nightmares come true. Why the 3-​star rating, you ask? Because despite the teeming hordes of the great unwashed, the staff here was surprisingly pleasant and helpful. I entered the wrong reason-​for-​my-​visit code at the self-​serve kiosk and would have waited for hours if the staff hadn’t pointed out my error. When my number was called, the lady who helped me was delightful. Word on the street is, show up at 7:45am and you’ll be in and out in no time. But who on earth is up THAT early?

Uh, wow. Service was so efficient. And not to mention – lightning speed fast! I waited for maybe 5 minutes after getting my number. Came in at 2:41 and out by 3:03! I brought a book to read but ended up not needing it. Apparently I came in on a good day. I guess contrary to popular assumptions, it’s actually better to go in on the business day after a holiday. I can’t guarantee that it’s always gonna be only a 5 – 10 minute wait so do make an appointment online if you can.
The person who helped me was very kind and respectful. I needed to get my card replaced and he was able to expedite the process so I can get my card 4 times sooner than the usual process.
The securities were very nice also, they don’t try to intimidate you and they say bye when you leave.
A++ experience!

Not bad at all today. My first attempt at a name change here was horrible. I went at the beginning of the month around 10am. After calculating how long each number took and how many numbers were in front of me, I left. I returned on a Thursday morning at the end of the month about 20 minutes before they opened. There were 50 people in line ahead of me but only one of them was for a name change so I basically walked straight up to the window and was out within 5 minutes. The clerk was very nice and pleasant so, all in all, this was a fine experience. Timing is key with this place.

So the hours are terrible and inconvenient but they have their system down pat. Came in around 12:30 for a name change and was out the door by 1:15. I was expecting an all day affair. Everyone who worked there was nice and helpful. I suggest bringing a book. Keep your ears open for your number and window. If you miss it, you have to get another number. Don’t worry, they give you 3 chances. Certainly wasn’t the worst experience of my life. If only they had more convenient hours!

I picked the worst time and day to visit. Monday after Thanksgiving. I have been here for 3 hours and still waiting. Seriously? I just need a name change. Why do I have to wait this long? Some staff are on lunch break making it even worse. I really hope I don’t have to be here for closing at 3pm.

I came here to get a new social security card at around 11am on a Thursday. There isn’t a ton of parking, so keep in mind in case you have an appointment. There was one person ahead of me to get a number ticket. I got my ticket, sat down and then was literally standing back up again to be helped. It was really quick! When you get your number, you select some information on a computer screen — reason why you are there, etc., and I’m sure that has something to do with how quick the service is. I’m pretty sure it is like a passport office where only some of the cubicles are dedicated to completing certain services.
Anyways, the lady who helped me was nice and polite. I was amazed how quickly I was in and out, especially since it is the day the government re-​opened services after the shutdown and I figured it was going to be a zoo.

I award my first duece to… The Social Security Administration! Yay!!! OK, now that the fanfare has subsided, here’s why I gave it a 2-​star, instead of a 1-​star: It was my fault I picked probably the worst possible time to visit this office. I’m taking care of some loose ends, pre-​surgery, and I hit this office at exactly 1:30 pm. I knew what I was getting into, but I thought I’d tough it out. I brought a book anyway.
Like any public service office, you take a number at the start, and watch the screen as several different queues get called. My number was S-​979, and the «S» queue was on S-​975. «Sweet!» I thought to myself. Only 4 people – how long could it possible take? 45 minutes later, the queue was on S-​976. I pick up some brochures on how to do my stuff online (I’m just old school. I like to sit in front of someone and handle it.) and I was out the door, leaving that teeming sea of humanity behind me. If I do need another visit, I’ll show up a bit earlier than the opening bell, and probably resolve my issues quicker; thus bumping up the star count. But for my experience today, it’s a solid DEUCE.

No one likes going to get a new Social Security card. It’s a pesky thing that you can’t estimate for. Normally, going and getting something done takes a certain amount of time but dealing with government agencies is a whole ‘nother ballgame.
The good news is that this ballgame was easy and quick! I walked in, filled out a form waited for 10 minutes, saw the overly chatty counter guy who was the antithesis of all guvment workers I’ve had to deal with in the past and then left. Super fast, super easy and I got my card in the mail a week later. Score.