Smoke N Chill

I walked into this shop a few weeks back with a 30-​odd year old cigarette case in hand, one that has a built-​in lighter. It’s a very fabulous and dearly treasured piece, recently given to me by my godmother, who used it during her own days of vice in the 70’s. The lighter, old as it is, wasn’t working. Given its age and unique character, I wasn’t hopeful I’d find a solution for my problem, whether via a replacement or a fix. HOLY MOLY — I was absolutely floored by the customer service here.
They didn’t have a similar lighter — I think this specific type may actually be out of production after research online — so a gentleman named Mason spent OVER AN HOUR — !!! — an entire selfless hour fixing this thing! After taking my lighter apart and figuring out the problems, he asked me to purchase a $ 3 lighter which he disassembled to replace a bit of mine. He then spent ages, with genuine interest and kindness, thinking of dozens of solutions for each and every problem (and there were many).
I wish I could go into more depth about what he did, but all I know is that there was science, there was physics, there was inventiveness, and there was immense creativity. He used a piece of eraser at one point for crissake!!! Worth mentioning that the shop was slow, and he wasn’t neglecting any other business. Time just flew by watching him work. He didn’t charge anything for the service and made it clear up front that he was just happy to help. He’s proud of his work, and that speaks extremely highly as to the kind of place this is, and the kind of investment they put into their staff and by extension their customers.
Also worth mentioning that I’m a woman, and not for one second did I feel mainsplained to, or scoffed at, or any part of the other unfortunately common vibes that so often get pushed to the forefront when a gal asks for help.
TL;DR: Antique lighter fixed. Fo’ free. Kind dude. Faith in humanity restored.

I decided at the last minute that I needed to buy a hookah on the way to a friend’s house yesterday. I found this place using Unilocal ;) and it was conveniently located where I needed it to be. I didn’t have a lot of time, so I ran in and went straight to the hookah section. I was immediately greeted by a friendly face who was knowledgeable about the products and could make solid recommendations on the fly. Once we picked out my very own hookah, the young man quickly demonstrated how to assemble and disassemble the hookah and answered every single one of my rushed questions. He got me out the door with a new hookah, 2 flavors of shisha (one free with the purchase of my smoking lamp!), and coals, in less than 15 minutes! Pro status. He was polite and professional the whole time. Upon leaving, I was given several friendly goodbyes by the staff.

They might have a big selection but the e-​cig hardware they carry is of poor quality. I have purchased a three tanks from them. The first one started to leak around the seems within weeks of owning it. I gave them another chance and upgraded to their recommendation for about double the cost. Well, I get the thing home, filler-​up and find out it is really hard to draw, a lot harder than the three tanks I have at home. This thing would be a pain to suck on for much time. I also figure out that the mouth piece is easily removable, to easy as a matter of fact, put it in your pocket and it’ll end up coming off. Sooo, within an hour I go back to the store on Brodie and tell them the issues Im having with what they recommended, they try it out and tell me its fine, so I pull out my original tank from another store in N. Austin and have them give that a try. Wellllll, «let me talk to the boss» is the response I got. The boss says they cant even exchange it but will offer me a whole 15% off my next purchase. I think that after spending $ 50 with them today and receiving subpar products in the past, I wont need the 15% since I will never shop there again.

1. They sold us a severely cracked hookah which only lasted a week. I almost cut myself when it broke apart while washing it, and that’s when we noticed all the cracks.
2. They told us twice to bring it in and let a manager look at it (who is only there 9 – 5). So I took time off work to take it in, only to be told it’s not their «policy» to exchange. Which is their right, but why tell us multiple times to bring it in and waste our time?
The only reason I’m giving them 2 stars is because they’ve always been nice guys. At least they’ve got that going for them.
I’m all about supporting brick and mortar businesses here in austin, but I think I’ll stick to hookah-​shisha from now on. Still local, and an actual exchange policy when they sell broken goods.

Super selection, super prices, super knowledgeable staff, super location. I think it might be love

UP IN SMOKE… my favorite new «crush» is Smoke-​N-​Chill with their new location at 8204 Brodie Lane Ste 101-​B where the old Austin Regional Clinic used to be. When you walk into this place your mouth will hit the floor. SO MANY CHOICES of everything your could want, need, desire in the way of products. This is candy-​land for smokers of any kind.
They SEVERAL variations of electronic cig’s, pipes, lighters, grinders, hookas and everything you couldn’t even imagine.
Go, smoke-​n-​chill man.

Great place. Very knowledgeable guy behind the counter took his time to explain thing I didn’t understand. His enthusiasm to help me out and patience at my questions did not lessen even when I told him I wasn’t going to be dropping a lot of money. A pleasant experience, a terrific selection and good prices. Definitely worth your time to check this place out

I’ve been using an e-​cig to quit smoking. (Haven’t had a «real» cig since September 4; yeah, it works.) Most shops in town either sell disposables or very expensive starter sets. No one has much in the way of supplies other than liquid and a few cartridges. And, in general, most people selling e-​cigs in brick and mortar stores don’t know much about them. That’s just the nature of the beast, I’m afraid.
I was very pleased to walk into this store Friday and find that when I asked if they had parts for an Ego 510 that they had a decent supply of batteries, cleartomizers, carts, and chargers. Yes, it’s more than you’d pay on line, but not to have to fiddle with shipping and WAITING is a big plus. The younger man who waited on me was very pleasant and helpful, though I do have to say that the older man (both way younger than me, but one older than the other) knew more. Both were a far, far cry from the usual person selling e-​cigs who gives me a blank stare. I’ll be back. Now I have to walk down the hall to my non-​yelp quitters and make sure they know about this place.

This place is awesome. Picked up a Helix XL for under $ 100 and have been back for small pieces and accessories a few times already. They don’t know really anything at all about the product (juicy jay is the brand not the flavor) but they have a ton of stuff and are friendly. Will go back often for supplies.