Smart Phone Repairz Austin

The home-​key button on my iPod was damaged and I couldn’t use it any more. I called few places and the only shop that could fix it would charge me $ 85 plus tax!
Later my wife saw the Smart Phone Repairz in 5929 Burnet Road. I took it to them and they fixed it right away FREE! He used an Assistant option available in 3re gen iPod and showed me how to use this option for other Apple products if necessary.
These guys are great. I wish I could give them ten stars.

$ 160 with tax to repair my iPhone 6 Plus screen and they threw in a free 90 day warranty. I dropped it off and it was ready for pick-​up just under 2 hours later. My phone is like new again, thank you guys so much!

This was my second time using the service and both times I’ve walked away satisfied. I took my phone in on the day before New Year’s and was told that it would take about three hours to repair. That seemed reasonable and they were right on time with their repair.
The woman that I dealt with during my checkout was pleasant, professional, courteous and explained in detail what I needed to know about the repair. Needless to say, I would highly recommend Smart Phone Repairz of Austin to anyone looking to get their phone screen repaired. Great customer service and excellent quality in workmanship.

Awful. Everything about it. I trusted the reviews on Google because they are typically right and now I wish I hadn’t. (I honestly thought I had checked Unilocal,but clearly I made that mistake to start off with)
They had never worked on a phone like mine before (Samsung Galaxy Alpha) and while it is a more uncommon phone, that does not excuse the crappy job they did replacing a simple camera lens. The part itself cost $ 4.00, they charged me $ 40.00 to order it and replace it. That in and of itself is not bad. The bad part is that after they told me they would have to take it completely apart to replace the lens, I let them keep it over night, and all they did was bend back the silver frame around the lens, remove/​replace the lens, then bent it back on top. I can now feel the edge of the silver frame around the lens because it is so crinkly and uneven.
If they would have just told me, «we have never worked on this kind of phone, we don’t know how,» I would have respected them more. Instead they pretended like they knew what they were doing and did a poor job. It truly doesn’t even look like they attempted to take my phone apart.
Such a waste of time and money. And prior to the shoddy workmanship, they gave me a constant runaround as far as when they would be available to fix it. I would call, they would say, «come on in, it’s no problem.» Then, after arriving, «oh we don’t have the part.» (ONE TIME) or «oh, the guy just left.) (TWO TIMES!) Finally I said, take it, call me when it’s ready. No call from them. I called and this is what I got.

They screen they use to fix the IPhone 6 is crap. You cannot see the screen if you are wearing polarized glasses. The screen is also cheap, one short drop, and the screen chipped on the inside of the phone. I definitely suggest paying the extra $ 40 and use the phones insurance.

I called in to ask about my iphone being repair the person on the phone tells me that it would take an hour for them to fix my phone. I got to the store and a gentlemen tells me that he can not fix my phone and I have to come back. That’s horrible customer service because wasted my time and gas going to the location. Don’t go there I wish I could give them 0 stars…

I got my iPhone 5 screen fixed here and then it completely broke two weeks later. I took it in to the apple store to see what had gone wrong and when they opened my phone up they said the inside of my phone had been completely stripped of parts. They said whoever I took my phone to stole a ton of parts on the inside of my phone. I went back and expressed to them my dissatisfaction and asked to speak to a technician or manager. The person was grinning and just stared at me then said there was nothing they could do. That’s stealing and horrible business. I hope no one else goes here and gets ripped off. I’ve already reported them to the FTC.

I wish so badly I could give Smart Phone Repairz no stars at all. This was the single worst interaction I’ve ever had with any company. I went in to get my cracked screen replaced. Seemed simple enough-​they (apparently) do this every day. When I went to pick it up and plugged my phone in to charge it, the message: «Battery Temperature too high» popped up on my screen so I couldn’t charge my phone at all. I immediately went back into the store to confront them on the issue. This conversation followed:
*I.S.W.=Incompetent Service Woman
I.S.W: «I don’t know what’s causing this message but we can’t do anything about it.»
Me: «Weeell…It wasn’t displaying this message before I had my screen replaced.»
I.S.W: «I’m not sure what to tell you, I’ve never seen that message.»
Me: «Then I guess I want my money back and it’ll go to the new phone I’m gonna have to purchase.»
I.S.W: «If you want your money back we have to put your old cracked screen back on your phone.»
Me: «Fine. If that’s what you have to do and I’m gonna have to buy a new phone anyways.»
…an hour and 30 minutes later…
I.S.W.: «We can’t find your old screen so we had to put someone else’s (way worse, completely non-​transparently cracked) screen on it.»
Me: «Can I speak with you manager?»
I.S.W.: «We don’t have a manager. Here’s the owners business card?»
Me: «…»
Trust me, whatever kind of hairline crack you have on your phone is way easier than dealing with this company and/​or having to purchase another phone. A strong lesson I’m walking away with here is something I should have been aware of from the beginning: Don’t trust any business that can’t maintain enough professionalism to utilize a proper «S» in their company name.

I’ve never written a negative review. I got my phone a week late. They would promise to call me with an ETA or update 3 times and didn’t. I’m a calm and easy person.

Very BAD service, Im So disappointed!!! I brought my screen IPhone 6 to get replaced for $ 100. After a week the screen started coming off and cracking. It does not take much to see how it’s peeling all around.
Honestly if you have insurance you’re better off paying the $ 160 the Insurance charges. Since these company doesn’t warranty the work or defected parts. Know it will cost me another $ 160 (but these place obviously) to replace my defected screen from my insurance. Lesson learned! Never again will I come back.

BAD SERVICE I cracked my iPhone 5s total cost was 175!!! That’s to much money however I had to get my phone fixed they told me my LED was broken and recently I cracked my phone and went to a new place and I asked the lady will I need a new LED she said no of course not only of your screen was to go all black so basically this place played me because there was nothing wrong with the LED! Please im letting you all know right now DONT COME HERE!!!

I know, shame on me for seeing the bad reviews and still going here. I had a screen replaced here, and the next day it was coming loose. I emailed and never received a response. Shortly thereafter, I bought a new phone and placed the old one in its original packaging at home.
I went in today, just out of my warranty. And was told that they would fix it for $ 40. I cited the email that I sent the day after the repair was made, but they would not budge on demanding that I pay $ 40.
The fellow who works there (Tommy) confessed first, that he had never even been to the website for the repair shop, and second that the email address I tried was not working for some undetermined amount of time.
Bottom line, the work was bad, the customer service is terrible, and you’re a fool if you choose to do business with this company especially after reading this. Don’t make the same mistake I did!

These people are crooks. 130 $ got me a sub par screen which came unglued about a week later. Also strangely enough my credit card was compromised the next day after this place being the last place I used it. Avoid these crooks at all cost. Currently looking in to filing some charges. But really all I want is my 130 $ back.

Gotta give it to them, cheapest screen replacement I’ve found in Austin and my phone seems to be working perfectly!
They also gave me a free screen cover with the repair.
45 minutes and I had my phone!

BAD DEAL ! Took a deposit for a Note 4 Edge glass repair. Parts were late and when they called me in to do the repair the part was wrong (they knew this). Tried to sell me the wrong color screen. Claimed the part was not available. I asked for and received a refund. They wasted my time and tried to make it happen for themselves. Went to Hi-​Tech Gadgets on Airport. They had the glass and repaired within 2 hours.

Everyone should know about this place!
Yesterday I dropped my glass screened phone flat on its face.
I will safely assume everyone has done this before… its in a way comforting to know I’m not the only klutz in the world.
Today I went to my carriers retail store and told them I needed help with my cracked screen.
They referred me to Smart Phone repairs and $ 64.95 (incl tax) and LESS THAN 2hrs later my screen was fixed!
The phone is working like normal so I can forget all about my mishap yesterday.

Worst experience EVER! DO NOT GIVE YOUR SERVICE TO THIS PLACE!
Went in with a broken screen on my iPhone 5S. An hour and a half later I decided to drive and check to see what was taking so long (because I hadn’t received a call) and come to find out it was ready to pick up. A couple days later I come to realize that the screen is popping out and my camera wasn’t working and that a couple of the apps wouldn’t open. I took it back to get it checked out by them again and they apologize and stated that they would fix it FREE of charge since it was technically their fault for not putting in the screen right. 2 hours later I, once again, hadn’t heard from them and decided to walk in and check for myself. Apparently they stated that my LCD was broken and that I would have to pay $ 100 to get it fixed. I stated I wouldn’t pay for anything and that I would like to speak to their manager. However the guy I spoke to said that the manager worked offsite and that if I wanted to speak to him I would have to EMAIL him! I asked for his information and told the guy that I wanted my phone back. Once they handed the phone back to me there were 3 red lines coming down the screen and the screen popped out. I argued with the guy and mentioned that the screen didn’t even look like that when I had left it but he stated they did a «13 point inspection» and it was not their fault. And if I had any problems with that I could email their boss. To this day I have yet to hear a reply.
I ended up taking my phone to PDASmart and those guys were AMAZING!!! They didn’t even charge anywhere near to the $ 100 this place was charging. I highly recommend PDASmart!!!

This place is a rip off. Glued a screen on to my iPhone 5. Came off in less than a month, they said it was something I did, they proceeded not to honor their warranty and said it would cost another $ 120 to fix. Go elsewhere!!!

Do not go to Smart Phone Repairz! My iPhone screen shattered two weeks ago, so I went in to get a new screen. They replaced the screen, but it kept popping off the phone and the touch sensor was barely working. (Hard to press apps 10 times to get them to open). Two weeks later, my screen shattered. (I think it must be a cheap screen they use)
Today, I went in to explain the situation and they simple didn’t care. Refused to even offer a discount even though they had done it poorly to begin with. DON’T GO HERE!

My boyfriend and I are known to break our phones. We are clumsy people. So when we heard of this place we were excited to know that we would not have to pay for brand new phones everytime we cracked our screen.
Our first encounter went well. The boyfriend dropped his phone, screen cracked. We brought the phone here. We were greeted by an unfriendly lady at the front desk. She didn’t look to thrilled to have us there. We handed over the iphone 4 and $ 40 and about 2 hours later we got a call that our phone was ready for pick up. Drew also asked if they could clean the ear phone jack out, they said there may be additional charges which was fine we would be willing to pay. It didn’t look like they even tried. Oh well. $ 40 is cheap. However, a week later his screen started making these weird colored vertical lines. Not sure what happened there.
Then about a month ago, I dropped my Samsung Galaxy S5. I called them to make sure that they could work on the phone since it was so new. I told them I live South and the business is North so I just wanted to make sure they could do it.
I arrived at the place about 20 – 25 minutes later, when we were again greeted by the unfriendly lady at the front desk. I attempted to give her my phone when she said that they aren’t working on those phones anymore. I told her that less than 30 minutes ago I called to make sure they could work on them and was informed that they could. She said they werent working on them anymore today. It was 5:30 and the place didn’t close until 8. I was confused so I asked why. She stated that someone in the back just broke my same phone and now the company is out $ 300 and if I wanted a broke phone that I could leave it with her as well. I thought this was rude and shows that the business is not comfortable in guaranteeing their work. I can’t believe that she said if I wanted to a broke phone I could leave it with them.
Never again. I’d rather pay for a brand new phone then risk having my phone in their hands.