SleepSomatics Diagnostic Center

Professional, courteous, competent, and even made a accommodations to meet me on Saturday morning. Service oriented, obviously my health is important to them.

The customer service at SleepSomatics deserves more than 5 stars – and I wasn’t even a customer.
SleepSomatics was recommended to me by a friend when she saw me on the verge of a sleep deprived breakdown, trying to deal with the nightmare neurology clinic where I’d had my initial sleep test.
In need of a second study so I could get titrated for a c-​pap (mine had broken back in Jan and my neurologist could not get me back in until the END OF MAY, despite being diagnosed with «very severe» apnea), I called SleepSomatics, desperate and exhausted. They instantly got to work, telling me what I needed to transfer over to their clinic and doing a much better job of educating me about sleep studies than my neurologist ever bothered to do.
Sadly, before we got very far, we found out my insurance would not cover their clinic in-​network, making the study prohibitively expensive, and meaning I needed to go somewhere else. SleepSomatics still worked with me to offer some recommendations and alternatives, even offering me a loaner A-​pap FREE OF CHARGE, if my neurologist would give me an Rx (she would not). They also informed me of some options my insurance plan offered, which my neurologist’s office hadn’t bothered to tell me about, probably because it meant less money in their pockets.
I was stunned at how above and beyond SleepSomatics went to help me, even when it became clear I could not become their customer. More than that, it’s difficult to explain how much their empathy and kindness meant after being treated like a number at my neurologist’s (and in the end, my GP had to intervene and get me treatment elsewhere).
I would highly recommend checking them out!

I was offered my choice of coffees and was also offered pastry before I left. Tips: wear a two piece pajama outfit, not a nightgown, because of the placement of the leads.

Excellent experience. After two sleep studies, I just picked up my cpap machine and even though I’m not sure how this will go (there’s a 30 day evaluation period) I am satisfied with my experience so far to leave this review.
The rooms, beds, and décor feel like a hotel room. What set this place over the top is the attentive and informative staff. They are extremely accommodating whether you need extra blankets, temperature adjustments, or questions about the process.
WARNING: the beds are extremely soft… something most people love, but I didn’t realize how much I hated. If that’s the case, request a firm bed, which I did for my follow-​up study and was much more comfortable.
This place is really good with giving you text-​message and personal phone calls to check-​up on you and remind you of your appointment.
What prevented this place from getting ⁵⁄₅ stars is the lack of communication vi email. You can’t find an email address on the website. However, they are responsive if you call them (will reply next business day) but really… we’re not in the 90s anymore, utilize the power of emails!

Wonderful facility, wonderful staff, great results! I have to say I was pretty nervous about having a sleep study done, and didn’t know what to expect.
First, the place is really nice. The reception area has couches and a monitor with a video of a beautiful beach and sound of the surf, no doubt designed to help you begin to relax. You are their «guest». A sign asks that you use your «library voice» since guests are sleeping; the staff talks to you in a soft soothing voice as well. Through the door to the sleep suites you are suddenly in a large, quiet hallway with soft, ambient lighting; it reminded me of a nice hotel at night with closed doors along the hallway. You do not see other guests and they don’t see you; it’s totally private. This was good because I forgot my robe and was in a short sleep gown. The sleep suites are huge with high ceilings and dark walls and floor, with ambient lighting you can control yourself. Centered along the far wall is the most gorgeous, sumptuous, queen-​size bed. I think I’d been expecting tiny beds and concrete floors; boy was I wrong. I was amazed and was looking forward to getting in that bed.
You are first seated in an overstuffed leather chair while your technician (female one for the gals, male one for the guys) explains what she/​he will be doing, which consists of attaching some small contacts to various places on your body so they can monitor heartbeat, respiration, leg and facial movements, brainwaves, while you sleep. The technician, mine was a very sweet lady named Rose, then turns on an informative video you can watch while the contacts are being applied. I began to feel anxious because I didn’t like the idea of having anything, no matter how small, being attached to me! Rosie, stopped and gently asked if I was OK, and gave me a few minutes to breathe deeply. I was assured that once I was in bed everything would feel fine, and it did!!! Yay! Once I got in bed I’d planned to distract myself with my iPad before going to sleep but realized they don’t have WiFi, which was actually fine because I was there to sleep anyway. There is a nice flat-​screen TV for those that want to watch, or for people like my husband who like to fall asleep watching TV. There’s a fan for white noise, which I really appreciated. Rosie showed me how to call her and pointed out a small camera on a far wall which is there for our protection and so they can also monitor us, but it’s very discreet and must be infra-​red because I dimmed my lights down so the room was pure darkness, just how I like it.
The bed, OMG, amazing. I have been in a lot of hotel rooms, including luxury suites, and this beautiful platform bed with the mattress, pillows, high thread count linens and down comforter reminded me of the Ritz Carlton where I stayed one night. I have a chronic hip injury and have been using a TENS unit or a heating pad every night or I can’t go to sleep. I had those things with me, but this bed was so supportive and comfortable I didn’t need the TENS unit or heating pad; and instead of taking an hour to fall asleep I found out later I was asleep in 22 minutes! I thought I’d be waking up frequently, but I did not. I did bring my own pillow because I like a pretty thin pillow; but theirs were fabulous. I signaled Rosie once to get up to use the bathroom, and she was there in seconds with a flashlight, never turning on a harsh light. I felt like I was staying at a really nice hotel with my own personal room service.
I asked for an early wake-​up call, so I got up at 6:30. Rosie removed the contacts and suggested once I got home that I shower and wash my hair to remove any residue (so plan on that when making your appointment). You’re greeted by Keurig coffee and pastries in the morning on your way out. Two days later I had my results! Wow, what a lot of data they capture. I was so relieved to realize I did not have any real sleep issues. My problem is a bad bed and occasional seasonal allergies, plus some arthritis in the joints. I am going to have to get a bed like Sleepsomatics has! I even asked Josh, the oh-​so-​nice and helpful director, for the info so I could get one, and he graciously and promptly provided it.
So, I can highly recommend Sleepsomatics to anyone doing a sleep study! I have to say, as of this writing (7÷29÷14) their website does not do them justice at all. I even boldly told them so and suggested they upgrade it to better reflect the quality of their services and staff, which are truly FIVE STARS.

This is my first Unilocal review, but I felt I really should make one for the wonderful staff at Sleep Somatics!
I was referred to the clinic by my doctor when we suspected I may have sleep apnea. Setting up my first appointment was fast and easy, and my first two sleep studies were very comfortable. I really didn’t need to wait long to get set up, and I was given plenty of time and space to get ready. The rooms were better than most hotels I’ve stayed at, the ambience was quiet and restful, and the staff were very friendly and accommodating.
Following the sleep studies were two appointments: one to give me a summary of the study findings and the other to set me up with a CPAP machine and mask. It turns out I do indeed have sleep apnea! I must give special props to Joshua at these appointments, as he was very knowledgeable and patient, gave honest answers, and was willing to share practical advice for the use and maintenance of my new machine.
One final note… I ended up having to make another appointment about a month after getting my machine because the retaining clip on my mask broke (through no fault of Sleep Somatics, I should add, as it was the only mask my insurance would completely pay for). These fine folks were able to quickly work in an appointment for me, and when I got there, Josh was able to find and correct the problem for me!
I want to wrap this up by thanking the entire staff of Sleep Somatics for improving the quality of my life so much and for giving me some of the best interactions I’ve ever had with any medical professionals. Thanks, guys/​gals!

Years ago, I had a sleep study or two and was less than impressed. The previous place I went to was directly affiliated with a doctor who interpreted the results, but didn’t make himself available. The fact that Sleep Somatics sends the report to your doctor rather than some doctor who reads the report and sends it to your doctor is a huge positive in and of itself.
Sleep Somatics has also done a very good job of working with my insurance company and keeping me updated on the status of my appointment and pre approvals. Further, within two days, they called me to tell me that the report was sent to my doctor.
When I went for my study, Rosie was quiet and efficient. She was friendly and accommodating.
I wouldn’t recommend a sleep disorder and a sleep study isn’t the most relaxing experience, but if you have to one, Sleep Somatics is the place to do it.

Wow, this place has been trolled hard at its prior location. I’m suspect of 1 star reviews where «OMG TEHY POISOND ME AND ATE MA PUPPY,» since, ya know, wouldn’t they get arrested? So I temper my expectations accordingly.
I was diagnosed with sleep apnea years ago and my CPAP recently broke. It’s been murder on my neighbors ever since – yes, I snore *that* loud. I tried ordering a new one but apparently my insurance company said I have to prove I still have sleep apnea before they’d pay for it. I offered to sleep on the sofa in the insurance company’s CEO’s living room so he could see for himself how bad it is, but they declined. No idea why.
Anyway, my doctor faxed my information to Sleepsomatics, and I got a call from them that same day. Scheduling with them was just like anything else, and again, I’ve had a sleep study before and also several x-​rays at ARA. I’m a pro at this.
Or, at least I thought I was. (Cue dramatic music)
My prior sleep study was with another company. That was at an office park similar to this company, but the similarities ended there. At my old study, I had a stack of paperwork to fill out when I arrived, and the coffee-​breath nurse who got me started on that paperwork in the lobby introduced me to the other gentleman filling his paperwork out who would, I was told, be sleeping in a room beside me. (I remember this creeped me out so much that I was up for hours after that texting my friend on my keypad phone… yes, it was *that* long ago). At Sleepsomatics, I had no paperwork to fill out since they have you complete everything online beforehand. I never saw another patient my entire stay, and when I asked my nurse Kate about who else was in the building, she told me that they keep everyone’s privacy and I wouldn’t see anyone else (nor anyone see me) while I was there. Considering the mess I look like in the morning, this was a relief.
Let me say a note here about the staff. I had Kate and Rosie during my study. Kate was quiet. Not chatty. Like a librarian. (Yes, a library … I’m *that* old that I’d use that as a point of reference). She never ‘shushed’ me or anything – she just kept a very quiet, even tone whenever she spoke. In the middle of the night I had to go to the bathroom and Rosie entered my room. Same thing. Super quiet. Not that I couldn’t hear either of them when they spoke to me; just that they spoke in a very soft manner. During my prior sleep study, my nurse, the aforementioned Ms. Coffee-​breath, was Chatty Cathy all over the place, asking about what plans I had for the weekend, telling me about her kids, discussing every technical detail about the study I was having and, most notably, warning me about how dangerous sleep apnea was. During that first study, I distinctly remember Nurse Chatty discussing my risk for a heart attack and a stroke and early life impotence. Right before I’m supposed to go to bed, I kid you not. Keypad phone texting, anyone?
So, if you want to know what goes on during a sleep study, go to Youtube. I won’t bore you here with the details. Suffice it to say that the linens were very clean, the bathroom was very clean, and yes, the entire facility was clean. Read my other reviews and know how OCD I am about cleanliness. I think my only complaint that night was that they don’t offer Wi-​Fi. I suppose I shouldn’t be playing on the Interweb if I’m trying to go to sleep, right?
I went home at about a quarter to seven Tuesday morning. [And they had Keurig coffee] At 6:15 PM that same day, I got a call from them that my results were back. I was definitely surprised by this since my prior study took about 2 weeks before I got a call back. The person on the phone, Josh, said they try for 2 days but had flagged my study for rush since I was trying to get my machine replaced. I hadn’t asked for this, so it was appreciated. They got me setup with my machine the next morning and then scheduled me to come back in for my follow-​up to review my results the following week. It all happened so fast and so effortlessly that I couldn’t believe my fortune.
As an epilogue to this review, I mentioned to Josh on my follow-​up visit my observation about how quiet everyone was. He said that was by design – that they know how difficult it is to fall asleep in a strange place with wires all over your body and that most people are on their phones and multitasking with a lot of things, and they want to create a subdued, quiet environment. I remarked how futile that goal is in today’s world as I left, considering how I’m guilty of working on my phone right up until the moment I sleep. But the sentiment is understandable and likely helpful.

As my review is based on MY opinion and MY experience, my words speak for themselves as to the staff and overall experience.
A 2^nd stay warrants the same.
LUCKILY, because of my previous experience with this provider, I knew to pack a thermos of my own coffee.
Disaster averted.
Wow, was that so hard???
But it’s your total lack of concern, consideration of change, and resorting to name calling that now outweigh all else and will most definitely keep me from coming back.