Sanctuary

I just finalized my first project with Sanctuary, and I can say with 100% certainty I will be looking to work with them again.
Jesse was excellent to work with and brought a visible level of expertise to my branding and print project. There were some minor hiccups with communication early on, but the team at Sanctuary more than made up for it with A+ customer service and general friendliness.
¹⁰⁄₁₀ would recommend

Ill start by thanking Jesse for the wonderful customer service not given.
I found myself in a pinch before SXSW needing to have a short shirt orders filled for an event a couple weeks later, and looked to this company for help.
The guys at Sanctuary were a little worried about the time line, but expressed that «Because we love your art» we will take on this job.
As a business owner, I understand how hard it can be finding time to add more work to an over worked schedule on normal terms. However when you accept a job and tell another person you will help save the day, that person is relying on you to come through. I did have another company out of NC that would complete the job, and have everything shipped to the event, but held off using them due to Jesse saying he could have it done.
Keep in mind, I delivered the artwork on screens printed from days before this, and made sure they had the printed gels and electronic art scans on a jump drive.
Thinking all was good, and this company could produce as they said, I went ahead and paid for my booth space and advertisement (Well over the cost of the two shirt runs).
The next week on Wednesday, I checked back with Jesse in person to see if they had any sample print completed, or needed anything from me. Jesse assured me all of it would be done before the deadline (two days later), and said he would call me.
He contacted me, but electronically at 11:39pm that same day to tell me due to weather issues, the shirts he tried to order «that day» would not make it until after my event.
Funny how I asked the week before if it would be an issue so I could make sure it would be done, and money was not wasted. Here it is two days before and I’m now being told they cant get the shirts even shipped in time.
Lesson learned for sure!!!
I did give the company a chance to fix the mistake and asked Jesse to contact me via email and never got a return. I also took time to go in and talk with Jesse, to be told «he is not in» and assured that he would call me that same day. No call was ever made to my cell/​business line. Now we are three weeks past the time of being told he cant get them done, and one week past the time I walked in last with still no contact.
Today 3−26−14 I walked in to get my screens and gels back to, thinking Jesse would want to talk about trying to make things right and earn some new business. Nope, he sat in his hole, the counter girl had to figure out what all I had to pick up.
Funny thing there, they had my one screen at the front counter, and had to go looking for the other screen and gel. (not an importance to keep product in order) especially when that product is not yours.
Long of the short– I was treated like trash.
Your over priced by $ 2.00 per shirt, your desire to earn new business doesn’t show, and I have a feeling you care less about local business and more about making the payment on your sports car.

I’ve given at least 7 decent size jobs to this print shop and am absolutely done! 90% of my orders have been incorrect or have had to be re-​done. I usually chalk up mistakes to just human error and am always polite. But now my business is finally going elsewhere.
Way too much competition in Austin to make mistakes. Not only was the «designer» unapologetic about the mistakes but the attitude is completely unprofessional. There seems to be no quality control and HR needs to start hiring people who actually have people skills and not just creative skills — which creatively they’re on my absolute bottom list. I’ve actually re-​designed three orders myself just because they fail to do work I am impressed by.
I’m sadly one of those Unilocaler’s that Unilocal when a company truly should take note of its weaknesses.
Lastly, it sure is obvious when employees are Unilocaling for themselves.