Rosedale Veterinary Clinic

I have been an animal owner for over 30 years and have been in Austin since 1986 and have gone to 3 clinics during this period. When I learned about Dr. Karen McReynolds and her professionalism and care for animals I waited for her to open up Rosedale Vet so I could move my animals to her. She and her staff «go the extra» mile for their customers! We have a border collie that we rescued as a puppy. She has seen him through stages of seizures, allergies, skin/​hair issues and thyroid problems. We have two other rescue dogs and whether it is a check-​up, teeth cleaning or a «my dog is not acting» normal, she and her staff give you the attention and understanding of what is going on. They follow-​up always the next day after your loved one has been in their care. Best vet and staff in Austin!

We brought our fur baby in because she had a very swollen and painful eye. Knowing that eye injuries are nothing to be trifled with, we had taken her to an emergency vet a few days before, and all they did was gouge us on the price and give us eye drops that did absolutely nothing. So we brought our pup to Rosedale, and they were wonderful! They gave her the correct medication and it fixed her right up. They were patient with my squirmy and anxious pup, and everyone was so friendly. We are so glad that our baby is back to normal and we will definitely continue to bring her to Rosedale!

Sometimes you run into incredibly rude people with zero self awareness. That is the only explanation I can come up with for some of these bad reviews.
Trust me when I say, my pup LOVES Rosedale. She gets excited every time we have an appointment, which I find bizarre. The workers are always sweet and Dr. McReynolds has been wonderful. Did an amazing job repairing our girl’s mouth after she was attacked by another dog, and the price was unbelievable. I could not believe how well they took care of us. I will admit that perhaps they are kind to us because we don’t read up on PetMD and then puff our chests our and pretend that we are more qualified than the Dr.
We have since moved to New Orleans, and not having Rosedale is certainly one of the saddest parts about leaving Austin. If you want to know what a rude, unprofessional, nickel and diming veterinary clinic REALLY looks like, let me know. I’ve got a perfect one for you.

Dr. Karen McReynolds is amazing. She is very thorough with her examinations and she never tries to upsell, which many veterinarians have bad reputations for. She always offers simple and easy ways to keep my dog healthy and never takes advantage of my concern for my baby! Also, the other day my dog had a terrible reaction to something and was vomitting and pooping all at once and uncontrollably. I instantly called the office and they were just about to close, but Dr. McReynolds waited for me to bring my dog in and treated her for over an hour until she felt comfortable that my dog was on the mend. She was so dedicated and saved me so much heartache. I am forever grateful!
The staff at Rosedale veterinary clinic is also so great. They are always so friendly and call to remind me when its time to update my dogs shots

I brought my dog in for two reasons. The first was that his liver enzymes were off for about a year so it was time for a re-​check (I had the previous one done in another state). The second was a general check-​up.
The doctor, whom I won’t mention by name, was personable and take charge which I like. The doctor took my dog to the back room to take blood for a test, which is normal.
When they returned him, that was that. I asked «what about the check up I asked for?» The receptionist said «oh, they do that in the back». So while I was put off a bit by this, I wasn’t upset. I just chalked it up as «they do thing’s differently at this clinic». I was sent home with flea, heartworm medication as well. As an aside, they were not busy, in fact I was the only patient in the lobby so it wasn’t a case of they were busy and accidentally neglected the exam etc.
After I got home, I started looking into the flea/​heartworm combo they gave me. Turns out, all over the internet they say if your dog has liver issues this is the WORST thing you can give him. It’s practically toxic. So, now, I’m not too excited. I decide to go re-​check the liver and get a different prescription that will be safer. I select another vet, whom I won’t mention so it doesn’t look like a plug for them.
This doctor, long story short, gives me a different flea/​heart med and tells me my dog has a heart murmur! A severe one that must have been there a couple of months before when I went to the Rosedale vet. He said there was absolutely no way a murmur this strong just magically popped up. Now, with heart murmurs, there’s really no treatment per se, but it’s good to know. His thyroid was also off enough to warrant meds. That I can’t blame Rosedale for, it may or may not have been there at the time.
What I am not happy about is that CLEARLY they did not «really» examine him in the back. They gave me a potentially disastrous flea/​heart med, etc etc…
Perhaps my incident was very isolated, but I am still very shocked and certainly enough that I am writing it up in this public forum.

Love Dr. McReynolds and her staff! Always very friendly to me and my pets. It seems that every time I need an appointment they are able to get me in quickly and always affordable. I had an emergency before and called them right at closing; Dr. McReynolds stay until late at night fixing my pup and even showed me how to run fluids at home so we did not have to go to the ER vets that are very pricey. I live way up north and will fight Mopac traffic any day of the week to get to her, I hope she never retires! Would recommend to anyone with a dog or cat.

I’ve taken two dogs here for about a year and have finally had enough. The front desk person has a major attitude (apparently she’s a co-​owner of the practice, so this isn’t ever going to improve). Both she and Dr. McReynolds seem to have chips on their shoulders that I’ve never quite figured out. I think I earned a major black mark on my record when my dog was first diagnosed with diabetes. Even though she told me they’d only worked with 2 diabetic dogs before, the very mention of a specialist or a second opinion on the treatment plan caused tension you could cut with a knife. Today was my last appointment with them and when she asked where I was taking him, she snickered and said «Oh yeah, you’re the one who thought we didn’t have enough experience.» That’s just the start of the unprofessionalism.
If the care were better, it would be easier to look past personality problems. But I’m reading over the records tonight and the staff regularly misrecorded information in the chart. This morning, when I brought my dog in after a night in the emergency hospital, Dr. McReynolds looked confused by many of the details of his treatment overnight. She took it personally that he’s been given a different kind of insulin, but totally failed to understand that it was a fast-​acting insulin to treat a specific episode, and nobody was questioning her. But again, there’s a big chip of insecurity on their shoulders, and that clouds medical judgment.
My dog, who is normally well-​behaved at the vet or groomer absolutely HATED it here. He Unilocaled and whined the whole time he’d be forced to stay until finally they made me do my own glucose curves at home because he was do stressed by the place.
I don’t doubt the reviews from people who have just had a few checkups here or those whose pet was «saved» by Rosedale. It seems that when things are routine (and so long as you never, ever ask anything that threatens them), it’s a presentable practice. What resonates with me are the stories of missed diagnoses and poor care. If only I’d listened to my gut and gone for that second opinion earlier, I wouldn’t have put my dog through the life-​threatening «care» that left him so poorly regulated. It’s so easy to put our faith in doctors, but where Dr. McReynolds is concerned, I’m reminded of the old riddle: «What do you call the student last in her class at medical school?» Answer: «Doctor»

I love love love Rosedale Vet Clinic. Dr. McReynolds and her team are the friendliest, most compassionate, and helpful animal-​lovers around. They consistently provide the best of care for our little pup (who is a full grown dog, but is treated like a baby ;)
The office is clean and new which is a nice bonus to the great care they offer. They are also very practical with recommendations that won’t break the bank and accommodate owners needs as well as pets.
Another highlight is that they are next door to, and co-​own Camp 4 Paws where you can drop your dog off to play. Highly, highly recommend!

This place must have good days and bad days; maybe they are cutting corners on time in order to multiply clients, but twice I’ve found them abrupt – bordering on rude, and unwelcoming. This began with the phone receptionist, who needed to call back to make an appointment. On arrival in the waiting room, the greeting person did not introduce herself, wore a uniform but no name tag or job identifier – only asked for the proof of vaccinnation, then reappeared to take our dog «back» without any explanation from her or query from us. Writing because I thought it was a random thing, but others have listed similar occurences and for the $$, we won’t be back.

Been super happy with Dr. McReynolds and the staff here. We’re relatively new clients, but each experience with them has been great. We have a large, 120lb Akita and they are awesome with him! Highly recommend!

My dog loves coming here.
I’m not kidding. We walk by sometimes after hours, and he stops at the door.
My dog had a lot of problems when I got him, and we were there almost every week. I haven’t ever felt like I was being patronized here, which is hard to find even when dealing with people doctors.

I just called this clinic out of repeated frustration with my current vet. On the recommendation of a friend, this rude woman answered the phone and proceeded to tell me after a brief discussion of my desire to possibly change vets said that the vet would not call me to talk about my potential move to her. I have to pay for her time and talking on the phone costs the vet money. She wanted 3 pet exam fees for just a meet & greet. Needless to say, I won’t be switching to this vet. Very disappointing. You would think a vet with a new clinic and a person calling with 3 animals would be more open to the new business. I guess not. I wish them luck as with the other reviews I am seeing, they are not only expensive but not willing to work for business, just expect it for nothing.

I have been searching for a «vet home» for awhile. The search has been complicated by a series of moves around Austin as houses I rented were sold out from under me. Anyways, I’ve found my «vet home» — a place to take the 3 cats and our new dog for their annual shots and odd ailments. I’ve waited about 6 months to write this as I wanted to make sure I really, really am satisfied with Rosedale.
I like the how friendly and professional everyone is. I also like the way the vet talks to me (yes, I’ve been annoyed by vets who seem angry that my pocketbook doesn’t have enough in it to cover every test and shot known to mankind). She is down-​to-​earth and, so far, has managed to correctly diagnose and treat various ailments for two cats. I brought our new pup to meet her (shelter rescue) and she checked her over and had all of her shot info input into her system for reminders. I really appreciate the level of caring and customer service here. All of my companion animals are doing well right now. I no longer have to worry where to take them when they are feeling low. After some bad experiences other places (high cost, low service), it feels good to have finally landed.

I really liked them. The staff was very pleasant and handled the dog calmy and with kindness.
Was a bit expensive, and i thought it was a bit odd that they took the dog in the back to examine him. Probably helicopter parents like myself make their pets nutty. Whatever it was, my dog was more relaxed and happy than usual for a vet appt.
Am happy with the clinic, got a lot of face time with the vet, she answed my questions, and offered up relevant advise. I also liked that the doc and the staff were all dog people.
Our last vets were ALL cat people. Ick.

Went to Rosedale for the first time and undecided as to whether I will go back. I did have a bad, stressful experience as did one of my cats. I might be willing to give them another try next year but their prices were high compared to my last vet.
Specifically:
The exam fee was 31% higher.
The FVR-​CP vaccine was 45% higher.
The rabies vaccine was the same price.
Multiply times 2 for 2 pets, that nets a pretty high bill. Overall, 26% more expensive. I did not have bad experiences at my previous vet with wait times, cleanliness, or friendliness either… only switched due to moving locations of residence.
Now, with a good experience, I probably would not have looked at the bill as closely. The bad experience came from the practice of taking the animals in the back for shots, etc. Dr. McReynolds told me that this normally works better, in her experience, but mentioned that this was especially true for dogs. The attendant that took the cat may have done so prematurely and he made noises I’d never heard him make before. They eventually asked me to come back and help but he was beyond being soothed, even by someone he recognized, after having evacuated himself. The attendant was bleeding and seemed surprised by this. I brought home a very traumatized and smelly pet along with a smelly carrier.
I think this might boil down to this veterinary practice having more experience handling dogs (after all, there are probably more dog owners vs. cat owners and most dogs probably get out more, meaning more injuries and illnesses). Most of the positive reviews I see on here are from dog owners.
Dr. McReynolds did seem to have a better handle on things than her attendant. She examined the second cat in the room with me, which went smoothly and promised to notate the other’s record to indicate that he should be examined in the room with me as opposed to the back.

Dr. Mc rocks solid. I walk in they remember me and my dogs and tolerate my overly obsessive concern about my dogs with patience and humor. Plus, Four Paws doggie day care is also awesome. My dog still recognizes when I dial the Four Paws phone number and gets excited. Since I have rescued another dog he doesn’t go so much but I am pretty sure that when he was a regular guest he was the Mayor of FourPaws. Also, not looking to make pet meds a profit center which is amazing these days.

I have been very happy with Dr McReynolds. She is very zen, calming and has a memory like an elephant! She is very sensitive to your animals, and remembers incidents vividly, and treats your feelings with respect. I love her and have been taking my two dogs there for over two years. I think the pricing is fair and in line with other veterinary practices. What I love is her «non-​overreactive demeanor.» I am on a budget, with no pet insurance, and have a dog that is accident prone, weird skin thing prone, limping prone, lodge a corny dog stick in the roof of her mouth and bleed out her nose prone, you name it. She’s had it in her short 2 years! I’m not an overreactive dog parent, either– but when I bring her in, Dr. McReynolds never suggests outrageous treatment, and never charges outlandish fees, for what I believe to be excellent service. The staff is nice, and I am very happy I switched to this vet, and would recommend it highly!
VERY clean office and exam rooms, too!

Dr. McReynolds is a pro — She’s been great for the last year helping my little rescue rat terrier mix adjust to his new home! he was having some skin issues and she gave me great recommendations that didn’t cost a fortune. The place is VERY clean and I’ve never had to wait to get in. Quick and easy.

Great vet, great staff. They always try to work us in for emergencies, which it always seems to be! Her tech’s are great, helpful and very sweet with our pets. The front desk ladies, so helpful with all my questions and concerns. I wish flea med’s and heart worm med’s weren’t so darn expensive, but that’s no their fault. We refer anyone who asks to Dr. Karen. She has a very practical approach to pet’s medical needs. I really appreciate that!

I went in for a basic check up for my cat and to figure out a poop issue with him. Glad I went in b’c Phlox had blocked anal glands and he couldn’t «express them». I’m glad I could pay someone else to express them!
The doc was super nice and the rates are reasonable. I’ll be back.
They even called the next day to make sure he was doing fine.