Robert Cantu, MD

Terrible listener, wants to do all the talking. Doesn’t provide any insurance, and won’t refund for cancellation. You do not want to go see this doctor.

Dr Cantu is a brilliant man, and a great doctor. He’s unlike any doctor I’ve ever known, and cuts around a lot of the bullshit to get to the core of what’s going on. Maybe that’s why there’s negative reviews, some people just need to have everything sugar coated and served to them on a silver platter. Cantu is not the guy that does that, but he will tell you the truth, help you identify whatever the issue is, and take any necessary steps to get it resolved. I can not praise this man any higher.

Unprofessional. We are a healthcare provider, and he and his office staff are more worried about blame game paper trails than professional communication to enhance patient care. He has a severely limited understanding of the healthcare system for someone so educated. Typically, physicians are smart enough to know respectful communication gets you further than snide, arrogant comments, but this one does not. I received a threatening fax for something that most practices would send us as a phone call or tactful note… Not this one. Although the medical board does not get involved in unprofessional behaviors, review sites like Unilocal allow patients to make informed decisions on who they choose to provide their care.

I am a therapist in Austin and have shared some clients with Dr. Cantu. I notice a lot of the reviews tend to be focused on his office staff and issues that people had some time ago. Unfortunately, this is something that all doctors offices go through from time to time and it can really color people’s experience and I am sure I would be frustrated too. That said, the experience I heard from people I have sent his way has been very positive. He is extremely bright and has done really well on some very tricky cases. I think it is important to find a psychiatrists you feel like you have a good fit with and I know that can be tricky to do. My two cents is Dr. Cantu is a very bright guy and has done some excellent work with the clients we have shared.

Hello Austin, I Love this city!, A little about me first, I have my good days and my not so good days dont we all. Three years ago everyday wasnt so great! I was refered to a Dr. Cantu for help. I saw him consecutively for 3 years, I believe he was a hugh part of help me get to where I am today, I will give him that! In the three years i watched his office personal turn over approximately 3 times. As of late it has been detroiating again, The personal clearly aren’t able to handle the request or objections of his clientel, with out taking it personally. I was told he sent me a letter that I never received terminating my realtionship with his practice, I was unaware no phone call nothing, I called today to reschuled my appointment from last, I was stuck in traffic on 35 and was late shocker. I intially was told my missed and cancelled appointments was the reason for the termination. Upon calling his office manager to get more clarity she was nasty used foul language was completely inappropriate and degrading! She then proceed to tell me that the way i treated her was the reason the doctor was going to see me anymore. Clear i was going there to seek advice and counsel for improvement, it wasnt like I was going to club med for rest and relaxation, he never mentioned to me that she had an issue or that i was inappropriate. So a professional who dicatates his clientel and doesnt even bother to ask the other party involved isnt so professional, It is heartbreaking that a three year relationship with a doctor can be severed because of an emtional employee, on another note it was tough for me to see him I have insurance he doesnt file so i payed cash, and i had to drive a long distance to see him, Clearly he didnt want to work as hard as I did, and that is not the type of person I want in my corner!

If I could give Dr Cantu zero stars, I would. Back when I lived in Austin, my therapist referred me to him for depression I was having while going through a rough divorce. I got there and I have to say, it was the rock bottom WORST experience I’ve ever had with any kind of doctor. He began by blowing off my depression as «white girl situational» (he actually said this!), told me he would never prescribe any kind of antidepressants for me because he said I really wasnt depressed and told me to hold on while he spoke to a dr colleague about some medical conference for 15 MINUTES of my OUT of POCKET appointment !!! I couldn’t believe it! No apology – he just sat there in front of me and gabbed away! When he got off the phone, he did not apologize – just told me to check out with his receptionist. I left crying, feeling far worse and empty. Good thing I wasnt suicidal because his lack of empathy and complete disrespect would have driven me over the EDGE! Dr Cantu: if you are reading this, please give your patients the listening ear and kindness we deserve. Everyone else: this guy is a jerk off quack! A total joke! Run far far away from him – and anyone who recommends him!

Let me begin by saying that this is the first bad review that I have written, and it speaks volumes that I am even taking the time to write this.
I was referred to this office by a therapist whom I have been seeing for a while and respect highly. From the first time I called I was aware of the rudeness and lack of professionalism of the office staff. I was then rescheduled without notice, and when I called to explain I could not make the next morning appointment they automatically assigned me, was told I could never reschedule because I was making a cancellation. Luckily I was able to get another appointment. As I don’t have insurance and had to pay the full cost of $ 215 for an initial consultation out-​of-​pocket, I expected more.
It takes weeks to see the doctors in this office, and during three sessions, I asked my therapist to recommend a different office entirely, but he swore that the woman I would see was worth the frustration. While in the waiting room, I saw a woman walk up for an appointment that the staff could not find in their records. They rolled their eyes at her, and told her she must not have made the appointment even though she received a confirmation call, She was then turned away. One of the staff slammed the phone down and proceeded to use curse words to describe a patient she got off the phone with. This continued for my full 30 minute wait.
Since seeing the doctor and being prescribed medication, I have been calling daily only to be told that the staff does not have the faintest idea when I can expect to get the medication samples. I feel trapped now, as I have already paid for the initial meeting and diagnosis, and cannot afford to start all over with another doctor. I would think that the staff of any office having to do with emotional and mental health would be held to higher standards, and I don’t understand how such a respected group of medical professionals would allow themselves to be represented so poorly, and allow their patients to be treated so badly.