RMA of Texas Austin

One of the most frustrating experiences of my life! They are one of the most unaccommodating, inflexible, rude and demanding offices I have ever had to deal with. Multiple examples of times they would send forms and demand they be signed and returned in less then 24 hours, they did not communicate preappointment requirements, i.e. Drink water for urine sample, don’t eat, take pain meds, etc. Their patient portal «had technical issues due to the new year» and crashed or would not let me log in for over a week, after 2 phone calls and an email I received access, then was told my paper work must be completed with in 24 hours or my appointment would be canceled (4ish hours to complete all paper work for 2 people). These are just a couple of examples of the lack of consideration for paying patients, I could go on. I would not recommend them to anyone. They don’t care about the patients and come across as tho this is a factory. Zero customer service.

GO SOMEWHERE ELSE!!! If I could give it zero stars, I would. We’ve now gone to three appointments with this company, all of which have been a horribly non-​accommodating, rude, and unhelpful experience. They start out by giving you a generic speech about infertility, get annoyed if you even bring up some of the inconsistencies of their sales pitch, and then push you forward towards one of their «packages».
They basically offer three services ranging from 3 – 5 thousand dollars, to 20+ thousand dollars. They push you to go with the most expensive alternative, without discussing your needs or opinions. Obviously just looking to maximize their profit margin while padding their nimbers
When scheduling, they simply expect you to meet whatever schedule they dictate, telling us «sorry, we don’t do appointments for that in the afternoon». What kind of a doctors office is so unyielding they they will not even try to accommodate patients who have a day job?
Then, after arguing on the phone and threatening to go to another of the many companies offering these services, they magically reduced the 4 separate appointments they they were trying to schedule us for, down to 1 appointment. That appointment was still not scheduled at a time that was convenient for us, forcing us to burn hours of vacation to attend.
Then, upon arrival, the receptionist begins to get into an argument at the registration desk, forcing a discussion about personal medical services because I had the audacity to question their necessity to delay the appointment an hour and a half. This is all being done in front of two other patient strangers as she checked us in at the same time as the others! Totally unprofessional and indicative of their attitude towards their patients.
Lastly, they are in such a hurry to push you through your treatment they they get confused over «which one are you?» And end up in situations where they have to say «oh sorry, this isn’t for you, why don’t you go have a seat in the lobby?».
It’s abundantly clear that this company is in the business of making money, treating people like desperate consumers by preying on people’s desires to have a family, and care nothing about professional medical standards.
I would RUN from this business and go somewhere that might actually care about you finding your goals, rather than satisfying their greed while bolstering their statistics.

I loved working with this practice. Dr. Skillern is amazing and very knowledgeable. She is very open-​minded and lets you help in selecting the protocol that will work best for you. I never felt rushed and always left feeling all my questions were answered. If I had any questions later, I could email the nurse or Dr. Skillern and always got a prompt response. The staff is very friendly as well and supportive throughout the whole process. I also never had to wait more than 5 minutes for my appointment. I was at another clinic before this and after 2 years without success we decided to come to RMA after recommendations from a friend who was successful. We were successful with RMA as well and are now anxiously awaiting the birth of our little girl.

I cannot say enough positive things about this practice. After several unexplained early pregnancy losses and moving from Houston, I decided to undergo IVF with genetic testing at RMA. I am so grateful to have gone through this experience with RMA rather than the clinic I’d previously gone to in Houston. When I first met with Dr. Skillern, she explained my options in a way that made sense and didn’t try to talk over my head. Throughout my care, every single person — from the billing specialist to even the embryologist — was warm and showed genuine interest in my experience. Everyone was extremely responsive to my phone calls and emails, and I think there was only one occasion during my four months at RMA that I was in the waiting room longer than 10 minutes. Dealing with infertility is hard enough, so I would recommend anyone seeking treatment to visit RMA to reduce any additional stress! I am so glad that I did. Before RMA I had never seen a heartbeat on an ultrasound, and now I am ten weeks pregnant after just one IVF cycle.

My husband and I can’t thank RMA for all their love & hard work. We are finally going to have a BABY!
We previously went to another well known Fertility Clinic in Austin and after spending so much money on 5 high dose injectable cycles with no results in one year we decided it was time to see another doctor. Since I have a diminished ovarian reserve, Dr. Skillern mentioned less injectable meds would be better for me. Wow she was right! I was completely impressed with her at my 1^st visit in December & after one cycle we found out I was pregnant in February!!! The entire staff is amazing! Rikki & Melissa were so sweet & caring. Anytime I was nervous & had questions they would quickly respond to my emails. The entire RMA staff made me feel like family. I am 11 weeks pregnant and I can’t wait to place our baby’s footprints on the wall in their office :-). I am so sad to leave RMA and find a ob/​gyn doctor now that I have graduated from RMA. I love their clean & modern facility. I also love that they are prompt to see you at your exact appointment time unlike TFC which makes you wait forever since they double book their patients. Thank you Dr. Skillern, you’re the best!!!

This place is amazing! From the front receptionist to the doctor, everyone is so nice, patient, and understanding. Dr Skillern made my husband and I feel confident in our decision to do IVF after weighing all options — and we sure are glad we did it! This crew really goes above and beyond to help you through the process. They readily return calls and emails and make sure all your questions are answered. While there for the procedures or lab work, Rikki and Melissa make you feel comfortable and important — you’re not just another patient but someone that they really want to help. I highly recommend RMA if you are having trouble conceiving.

I can’t say enough about RMA of Texas. We started working with the clinic in December of 2013. They were direct, upfront, informative and at the same time, comforting, wonderful to work with and soothing. If you are struggling with infertility, then you know what an overwhelming and difficult time this can be. RMA of Texas relieved a lot of our stress, helping us make a plan that worked for my husband and I, quickly putting us at ease. We were partners in every decision and we were given what felt like all the time in the world when we were in the clinic (even on weekends and holidays!). The entire staff worked relentlessly to help us achieve our goal of starting a family. We are so thankful to the entire team — from the receptionists, to the nurses, to the doctors, everyone was incredible! I will say, they have some weird artwork, but they are WONDERFUL to work with if you are struggling to start your own family!

I love the team at RMA of Texas Austin! You don’t just feel like one of many. They know you, your husband and the end’s and out’s of your file. You stay with the same nurse all the way through your cycle and are not bounced around at different stages. I would recommend them to anyone that is having problems trying to conceive naturally.

Having been to two different fertility clinics prior, my expectations were low. From the first meeting with Dr. Skillern and staff, I was MORE than impressed and so happy that I found this clinic. You really get an individualized plan and Dr. Skillern listens to you and takes your fertility history into account. I learned more about my body and my fertility than I ever knew after just one meeting with Dr. Skillern. Every single staff member that works there goes above and beyond and is so kind. This is actually my first Unilocal review. I feel so strongly about this clinic that I want to make sure others out there get this kind of experience and do not settle for anything else.

I’m so grateful to have found RMA of Texas in Austin. We were with another group in Austin before making the move to RMA. Once we walked through the doors at RMA we never looked back. I never felt like a number or felt pressured to try a certain treatment at RMA. Dr. Skillern and her team took the time to get to know us and help us find a treatment plan that would work with our specific situation. Dr. Skillern is extremely knowledgable and compassionate. She is a true advocate for her patients. We are lucky to have her and the RMA team here in Austin!

So many dreams have already come true at RMA of Texas Austin. Dr. Skillern and her team are amazing.