RiverView Waterfront Luxury Apartments

Do NOT move here!!! Awful experience from day 1 until even after I moved out. Yes, the apartments are beautiful but Jesus Christ, I would rather live in the hobo parking lot across the street than ever live here again. It’s just a bunch of rowdy college students that have zero respect for other people’s belongings and the staff is AWFUL! Whoever designed the buildings must have been on crack– sometimes it was like a maze getting around that place, having to go up and down and around in circles just to get your frickin mail. Who wants to go the freezing-​cold-​year-​round pool that’s shaded by all the buildings? No thanks. Go lease at South Shore or Amli and save yourself a lot of headaches AND $$$.

I really love it here! It’s a great location. You have the boardwalk, pool, gym, and view of the city. The staff is really friendly. Great community programs.

I honestly do not understand where these negative reviews are coming from. I have the highest expectations in the world, it takes a lot to appease me, and I absolutely LOVE Riverview and everything about living in this community. I have a beautiful unit overlooking Lady Bird Lake and a stunning view of Downtown Austin. What more could one want in life? I would be good with a box as long as it had the gorgeous view I wake up to every morning. But instead I have a stunning apartment with real hardwood floors, granite counter tops, top Whirlpool appliances and floor to ceiling windows. PINCH ME.
The clubhouse has a nice workout facility with machines that has cable TV on the equipment. Am I at a resort or am I at my apartment complex? The pool is so nice and has top notch amenities to entertain guests or just relax. There are cool resident events to meet others. Awesome fitness classes by the pool. Laura and Eric at the front desk are always kind and try to help how they can. The maintenance requests could be fixed quicker, but that’s really my only complaint. The underground parking garage is magical and amazing and you’ll find yourself wondering how they really dug down as deep as it goes. It’s an underground city. There are free paddle boards, bikes and kayaks for residents to check out. And last but certainly not least it’s a SMOKE FREE COMMUNITY and this makes my heart sing. I never want to leave and I would live here for the rest of my life if they’d let me.
Honest.
Also, no, I don’t work for Riverview. I’m not getting paid or a rent cut for this review. I just honestly love living here and really took these reviews to heart before I signed my lease and hoped for the best. I am glad I took the «gamble» because I feel like I live at a resort. I’ll attach a pic from my balcony and it’ll sum it all up for you folks.

The worst management. I am a former tenant. I requested a verification letter and they gave me all kinds of excuses on why they can not write it. I was never late with rental payment and left with good terms. Management hires kids to run the complex and the manager is always unavailable.
I do not recommend this apartment.
If owners interested I will speak to them.

The only reason this place could get one star is because of location. Lived here for about 13 months and I’m counting down the days till I get to move out!
Management = HORRIBLE. That being said staff comes and goes, lord only knows why the turnover is so high. Sharon (I believe that’s her name) who just got hired to oversee Riverview seems to have good intentions, but it’s going to take a lot more than that to fix this place. Thanks, Riverview.
Noisy neighbors at 4 am? forget calling downstairs to having them address it — maybe keep a couple of earplugs lying around. Thanks, Riverview.
Guest Parking? Forget hosting an actual get together. They’ve attempted to correct this by taking away resident parking space to use for visitors… except– it’s not enough when you have 4 huge buildings built with everyone wanting to invite someone over. Thanks, Riverview.
Want to have somebody towed after hours? Oh well you can’t. At least YOU can’t authorize it. The tow company that comes to Riverview will only tow if Management gives the go ahead. Okay well management is not here… so…now what? Thanks, Riverview.
Maintenance fixes things on time? Hit or miss. Mostly miss. Thanks, Riverview.
Love to work out? The gym is pretty small compared to other places where you will pay the same amount of money (cough SouthShore Apartments). Seriously 3 people is too many in that amount of space. Thanks, Riverview.
Love to tan out in the sun? Well not here at Riverview where the sun hits the pool chairs maybe 4 hours during the day! Maybe you could move over to the dog park where the sun shines just a little bit brighter…
and you get tons of poo! Lovely I tell you. Residents who love to not clean after their pets have the time of their lives here. Thanks, Riverview.
I could probably go on an on… but seriously, take the time and read all the reviews (yes I know there is a few good ones but come on, look at the ratio when compared to the bad ones). For the amount of $$ you are paying, you better expect the best service possible. Thanks, Riverview.
Oh– and I hate that my FIRST review ever has to be a bad one. Thanks Riverview, you take the cake!!!

I can’t speak for anyone else’s experience with the customer service, but I’ve been really happy so far. My roommate and I had a pretty crazy/​stressful move-​in situation come up and I really appreciated the way that the office staff worked to make thing smoother. In particular, Eric was really great to work with. He was always really friendly and super helpful. He definitely helped make a very stressful situation much more manageable. I also really appreciated the complex’s willingness to work with us to find a solution that worked out well for everyone.
The apartments themselves are really nice. Finishes all look good. Views are fantastic. Turning left onto Riverside can be a bit of hassle, but as someone who’s lived on Riverside for years that’s not exactly anything new.

No security.
Riverview will lead you to believe they have security.
Dog poo everywhere you go in grass.
Storage getting broke into ever couple weeks.
They will not review the videos.
People jump the gate and open it for others so they can party by the pool.
No security to stop the noise at 3am.
Elavator breaks once a month for days at a time.
Parking is a pain, you don’t see them tow trespassers car but you will see them tow residents when they park on a line. I have been towed twice once for handicap, my fault. Other I could not find a spot so I parked in a stripe zone that the manager parks in.
Just a few words to help you make your decision. If you move in after reading the bad reviews then you belong here.

Worst place to live. The customer service is terrible. i would never recommend this place to anyone.

I absolutely love living here and have never encountered any problems. Management has been very attentive to our needs and the one maintenance issue I had was fixed within 24 hours.

I am a native Austin resident and entrepreneur who excitedly moved back to Austin after 12 years away to build my company and live my passion. I was excited to see the evolution and makeover of the Riverside area, with the construction of many new apartment buildings, including Riverview, which is advertised as a «luxury apartment.» The rental costs of this complex puts it in the premium category in Austin, with 2 – 2’s priced at nearly $ 3000/​month. There has been only one factor that has dampened my excitement of moving back to Austin, and that is the truly unacceptable service, management and operations experienced here at Riverview.
I signed my lease in April of 2014, and have had a myriad of issues for the past 9 months. These issues have been met with constant and consistent malaise, apathy and indifference from the staff here. The range of issues I have had at my apartment include broken A/​C and heater, leaking appliances (which resulted in a completely damaged floor), non-​functional locks — including a front door that didn’t lock for 9 months, misaligned doors and broken toilets. NONE of these issues were addressed until I personally yelled and chased multiple employees for months. Management and front desk staff would constantly promise to have issues fixed, to no avail. The head of management here «personally committed» to me that my issues would be addressed immediately, and nothing happened over several months. And the maintenance staff is undisputedly the worst I have ever seen in 20 years of apartment living across 7 cities. They either do not show up, they lie and submit «completed» forms when they come to an apartment without actually solving the issue, and routinely have poor attitudes and combative behavior. The head of Maintenance here told me that my broken front door (which is a security and safety issue because it doesn’t lock) was «not his issue» because «it’s not his building.» Even when maintenance issues were fixed, the workers left my apartment either covered in dirt and dust (after replacing flooring, a 4-​inch thick layer of dust covered my entire kitchen, living room and expensive electronic/​audio equipment), or made the problem worse (when they fixed the front door lock, they misaligned the door so it wouldn’t shut properly).
One big reason I got a place here was for the cool lobby, pool and community features. However, many of the amenities have issues, including non-​functional key fobs, broken TVs, and massive issues with reserved parking spaces. As someone who has built a few homes, I can tell that the builders took several shortcuts with cheap materials and missed details, which leads to a subpar experience and quality across the board in the apartments and public areas.
I could go on and on. I don’t customarily write negative reviews as it’s not in my DNA, but this week I decided it’s better for other people to know these issues before getting locked into a year long lease and add stress to your life. I am passionate about service, and believe as consumers/​tenants we are entitled to professional service with pleasant interactions. Worse than the maintenance issues is the very poor service and disagreeable attitudes of many of the staff. My lawyers have told me I have ample evidence (I documented everything with photos, videos, emails and phone records) and cause to bring a lawsuit against Riverview and Milestone Management, however at this point I just want to get out of my lease.
I strongly caution people to sign a lease at this property. It needs a major overhaul in staff, management, maintenance and philosophy to live up to the «luxury apartment» moniker.
Kash

My partner and I were among the first residents to rent an apartment at the RiverView. The facility is first rate – the views are spectacular with amenities beyond our wildest dreams. The first rental agent we worked with in June of 2013, Tina, was so unbelievably kind and lovely that we thought we would want to live here for years and years.
When we finally were able to move in, after months of building inspection delays by the City of Austin, we encountered the management from hell. I repeatedly asked for the name and address of the individual at «corporate» who they answered to in order to complain about their management style – but they wouldn’t give it to me.
This is the management that the first reviewer must have found so objectionable. They ordered us around like drill-​sargents, as if we were naughty children who could be bullied and/​or ignored. All their smiles and manners were only for prospective «new» tenants. Indeed being insensitive and taking us for granted was what really drove me to shop for new digs. Thankfully, now they are gone!
By the time our lease was up I had already found a new apartment – before the new managers too over. The only thing we still considered objectionable about RiverView was the extreme security – entry fobs are required at every turn. I’m aware that this is the new normal but I prefer being a bit more insecure than continually inconvenienced.