Rick’s Cleaners

I had an issue with an item that I’d returned three times because of a stain. I was contacted and the issue was resolved. Great customer service!

I’ve been using other Rick’s Cleaners for years and have been satisfied with the service and my experience. This location is certainly not the best one I’ve been to. Service is slow and often harried in the store, although the cleaning turn around is quick like other locations. Like other reviewers, I’ve had problems with this location ruining an expensive dress, but in the end they did fix it. The former manager needed a crash course in customer service, but the new manager seems pretty on the ball. I hope this location turns it around! The narrow parking lot in front of this store is pretty horrible to get in and out of.

My boyfriend takes our clothes here (more his because he has to wear a lot more dry cleaning only clothes than me). The price and speed are right but the service is not great. They don’t tend to get special instructions right (crease no crease etc.) but there seems to be a lot of new staff so maybe it’ll turn around. If you have special instructions make sure you watch them write it and attach it to the correct item before you leave. We would go somewhere else but it seems to be the best we can find.

I have used two locations, great service at both. The coupons come in handy so signup and they magically appear on email.

Absolutely horrible service. I dropped my clothes off on June 30^th and was told they would be ready the following day. Upon return I was given half of my clothes back and was told to come back the following day for the other 4 blouses. When I returned they still could not be found. I was told the manager would be notified right away. I returned again and spoke to the manager who was short and unapologetic about their screw up. 10 DAYS later and I have had to call every single day because no one (not the store, not even corporate) had the decency to pick up the phone and call me back like they promised to, every single day. 4 shirts lost and I now have to make a 5^th trip up to the store to file a claim that will then take a week to process. Worst service ever. Not worth the price when you ‘re losing clothes.

Lesson learned — you get what you pay for $ 2.79.
This Rick’s Cleaners is located closest to my home. I have experienced excellent quality of service on my dry cleaning items, which consist of shirts, sweaters, and pants for the last 5 years or so. Last Thursday, January 29, 2015, I took a full length wool dress coat to Rick’s with five sweaters and a couple of wool scarves. The sweaters and scarves were cleaned, but the wool coat was not even touched. Specifically, there were a couple of food particles that I remembered I wanted cleaned off and just a general end-​of-​season cleaning. I am truly disappointed to honestly say that they did not clean my wool coat based upon the (1) food particles still remain; and (2) didn’t smell cleaned.
I am disappointed. I will take my wool dress coat to another area dry cleaner — higher rated on Unilocal and in my general location.

I had been happy with Rick’s and went there exclusively as the service was good and it is close to my house. But today, I am outta there and looking for a new cleaners. Pity is that it is something that could be easily avoided — stay open until the time you say you are open so I don’t spend an hour in rush hour traffic getting to you by 6:57 and you are already closed with door locked and have done most of the receipting already, indicating they had been closed for at least 5 mins. before I got there. There were three other people in the parking lot waiting as well so that is 4 customers lost. I gestured thru the window that it wasn’t 7 pm yet (I know because the news on the radio had not come on yet and my clock and phone indicated the same), but they just ignored me which made me really mad. Seriously, don’t treat your customers that way over something so simple and have some respect for the time and effort your customers spend to do business with you. I don’t get it when businesses spend money on marketing and then let something like this kill the relationship. It just doesn’t make personal or business sense.

So I decided to give Rick’s another try, but instead of sending half my wardrobe I opted to send a single dress shirt. Same old story, employees look miserable working there and the shirt came back with not one crease, but multiple creases. The only thing they did right was returning it on time. My mistake was asking for «creases», I suppose next time I need to specify how many creases I want otherwise they turn it into a Goodwill throw-​away. It makes me look like a bafoon walking around in a $ 75 shirt with several creases. C’mon people, if there’s an existing crease line, use it… this wreaks LAZINESS all over it!!! Thumbs up Rick and company for another job well done!!! I’m so done with you guys.

I probably wouldn’t take any important clothing to a one-​price cleaners, but this is a good price for basic dry cleaning. Cash only, staff was friendly.

I used Ricks for almost two years and didn’t experience any issues, that changed once they began losing clothing items on a regular basis. I was quite disappointed since its close to my house and convenient. As I noticed missing items I researched and was short six dress shirts, a pair of slacks that went with a nice suit and another pair of slacks. I wasn’t checking the receipts as I felt that I trusted them, so word of advice: bring your receipt and check every order. I asked the lady at the desk about the issue and gave her a detailed description of the clothes. This was a waste as she was no help. I hope they get a more attentive staff, as it is a convenient location and their work used to be top notch.

Here’s my Rick’s Cleaners story: I take a new Ralph Lauren pinpoint Oxford shirt there, and point out a spot where I had dribbled BBQ sauce on it. When I pick up the shirt the following day, the spot is still there, along with a tag indicating that the stain had been treated. So, I continue to wear the shirt, despite the prominent stain, and the next time I have it laundered, I take it to another cleaners, and don’t mention the pre-​existing spot, assuming that it’s a lost cause. And, to my surprise, when I pick up this shirt, no more spot! What does this tell you about Rick’s Cleaners? Factor in their lousy attitude (the sign that says «We don’t replace buttons»), and their pay-​before-​we-​clean policy, and you have a business that I will never patronize again…

I used to take my work clothes here all the time to be dry-​cleaned. I never had any issues and the prices are some of the best I’ve seen. Also, I love the 7am-​7pm hours which is great for the working people of Austin.
The only reason I don’t go anymore is because I cut back areas of my budget and dry cleaning is something I can live without. I still take an occasional piece there every now and then.

I like the price. The cleaning quality is good. They deliver the clothes on time. I’m not sure why you’d pay double to use someone else.

Rick contacted me to apologize for my bad experience with the Jollyville location. He told me that he is making improvements to the quality control process, and conveyed that he genuinely cares about his clientele.
I appreciate the gesture, and his concern, and will consider using Rick’s cleaners again in the future. You know, if I’m in the area, and… uh…need to use the john.
Cheers!

Rick’s is right next to my apartment and really low priced so I gave it a try. If I could give a zero star review, I would. And this is a couple of weeks after my horrible experience. I decided it wouldn’t be entirely fair to sit down and write a scathing, angry, petty review the week they ruined my best suit… so I waited. And you know what? I’m still going to write a scathing, angry, although hopefully not petty, review.
I don’t own a ton of expensive clothes. I have one wonderful, beautiful, comfortable, well fitted, name brand, black suit with gray pinstripes… well, I had one. I picked up said suit, and another gray one, and took them home. They looked clean and well pressed and ready to go. Four days later when I went to put on my beautiful black suit, I heard a slight ripping sound and stopped, one leg in… the silk lining of my beautiful suit was ripped to shreds. Not one little hole. Not one of those «string pulls» where the seam had unraveled. TWO gigantic rips across the front of the legs and the ENTIRE inseam through the crotch was practically shredded. I won’t be ashamed. I cried. It was heart breaking.
I went back to the store, showed the girl at the counter the damage, and she took the pants, the original receipt I brought her and informed me the manager was only in from 7am to 3pm, M-​F, and she would let her know. Ok, fine.
I get a phone call two days or so later informing me that 1) it looked like the pants had been worn again (they hadn’t); 2) I needed to provide an original receipt (I had); and 3) due to store policy this needed to be brought to their attention within 48 hours of pick up or they were not responsible. My pants were available for pick up at any time.
The next day, I went in at 7:30am and was told the manager was out sick this week, but my pants were ready if I wanted them. I called the number they told me to reach the manager and left a snippy message. I subsequently got another phone call informing me that «rips in the lining of clothing [were] not [their] responsibility.» I was offered no money back. I was offered no compensation to have the lining fixed. I was essentially told, «Sorry, not our problem.»
I have NEVER been so angry at a business in my life. Ever. DO NOT USE THIS BUSINESS if you value your clothing; because apparently, your clothing’s well being is «not their responsibility.»

I hate writing negative reviews but these Ricks Cleaners are really asking for it
Long story short, they’ve ruined white garments about $ 250 in a single shot. While they were initially pure white after pick up thye have come out very off white. Probable they have washed them all together with blacks… what morons can do that?
Subsequent tries to get them white have failed.
Moreover last time I wanted to get them back they had oil spill on them likely from their tracks which moves hangers. I was told that a manager will call me on Monday…, that did not happen but when we clled the laundry office they said the manager s out for vacation.
I think they are members of the BBB, and I think I will report them
I would not trust these guys not even to wash my black socks (what if they’ll mix them with the white ones???) ;)

Rick’s here has been my dry cleaners for years. For the price, they are impossible to beat. They do a good job for a fair amount of money. They’re a well run business.

Wow… where to begin. first of all, they double stapled all the dry cleaning identification numbers to the tags in the back of my shirts! Since when am I supposed to have to take a staple remover to my dry cleaning?!
Next, they stole all the button cufflinks (which i usually keep in because they are a royal pain to remove) in the french cuffs of my shirt, which I probably should have expected since there’s a big sign in there saying «we are NOT responsible for lost or broken buttons.» which I should have interpreted as, «say goodbye to your button cufflinks, jackhole!»
Last but not least, my shirts were pretty half assed, as if their dry cleaning machine just gave up in the middle of doing it’s job.

No credit cards. That’s just a pain in the butt, seriously, especially when you have to pre-​pay. However, I’m not knocking off any stars for that because I think, as Jesse points out, that’s part of how they keep a low overhead. Unfortunately, I think they also keep costs low by doing a half-​ass job of cleaning and pressing clothes.
The laundered shirts are okay, but my dry-​cleaning from here has been consistently shabby. Stains are not effectively treated, garments are awkwardly pressed, and my clothing now has a powdery feel and chemical odor. I would not take business suits or nice dresses here for cleaning. But considering I only paid about $ 2/​item, I shouldn’t complain too much.
Coupons are available online ($ 1.99 dry cleaning, $ 1.29 shirts)

I’ve had a good experience at this location over the past year. What I like most about Rick’s is the fair price for laundering shirts even without a dry cleaning item — there is no minimum required. Expect to pay cash or check when you drop off the clothes. Pick up will usually be two days from drop off. They don’t use computers and don’t take credit cards — perhaps it’s how they keep costs down and can charge less.