Rhodes Roxana MD

My husband has been going to Dr. Rhodes for the last 10 years. I just started going in the last 4 years. I love Dr. Rhodes. You can always get an appointment and you are in and out of there. Dr. Rhodes has made an effort to work with all of my speciality doctors and always remembers me when I come in. She’s always professional and straight tot he point. I highly recommend her and her office staff.

If I could give zero stars, I would. I called to make an appointment and the receptionist said they had an opening that day, so I went in. From the moment I got there, I was rushed and scolded for not doing my paperwork quickly enough. I walked in, Dr. Rhodes didn’t even shake my hand and said she had to be quick because she had to pick her son up from soccer. She was yelling at the nurses across the room about what to write on my charts (HIPPA compliant? I think not) and when I asked her about a concern I had, she literally said «if I had more time, we could explore that.» She made assumptions about my diagnosis without any information and then I had to spend tons of money doing all these tests, which of course, came back perfectly normal (I knew they would but she never cared to ask any questions, so) and then when she called to give me my results, she called me by the wrong name. Incredible. Do not make an appointment with Dr. Rhodes. She is a disgrace and should not be practicing.

The whole experience of going to Dr. Rhodes makes you feel like a number, not a person. She does the minimum required to be able to bill your insurance.
Dr. Rhodes never gives her full attention or time to you as a client coming in for help. She’s rarely available and does not return phone calls either. If you need anything other than a basic physical, she is not the doctor to go to — poor diagnosis skills and little investment in you as a client. Her office manager acts like her gatekeeper and shows little compassion toward clients as well.
As a HSA insurance client, I am very attune to pricing structure and necessity of tests, etc. Dr. Rhodes and her staff are not helpful with the full medical experience which includes insurance aspects.

I went to the doctor for a routine physical and it was a very simple process for a same day appointment. Dr. Rhodes was very courteous and knowledgeable! She will definitely be my primary from this point!

I went there for a routine visit and did some lab test as well. I received a bill from lab though it was a routine and my insurance should cover it at 100%. It was the doctor’s office who did this creepy things. They misrepresented everything. Put some diagnostic codes instead of routine visit. I tried calling them repeatedly. In this last three months I called them more than 20 times. They told me they are going to change it. But they didn’t call the lab. They were so casual and their excuse for not calling the lab was awesome. The receptionist told me they called the lab and the lab put them on hold for 10 minutes. Can you imagine this could be a reason for not fixing their fault. Receptionist was so rude that she disconnected my phone several times rudely. I think they are doing some insurance scam. If you don’t want to pay out of pocket, never go to this place.

Dr. Rhodes’ office is great. Been going here for nearly 10 years now and I have always had a pleasant experience. In fact, I live in San Antonio (and have now for the last 5 years) and still make the trip to her office for doctor’s visits. Sometimes you have to wait a bit but its nothing unreasonable – compared to other offices I have been to, the wait time is relatively short. Dr. Rhodes is incredibly knowledgeable and I trust her experience.

If you enjoy wasting your time then this place is for you! I had the paperwork emailed to me so I could get it filled out prior to my appt. The tech (student) who takes me back then proceeds to ask me every question on the form, 4 pages, and type it into the computer, this took over 20 min! Then as I’m waiting for the dr to come in, I can hear office staff standing around chatting w/​the dr for another 10 min. As dr Rhodes comes in she has two med students w/​her as well. I’m all for learning but 4 people in a tiny office is not professional at all. Not to mention I’m not even asked if I mind others in the room till we’re all squeezed in. She then proceeds to ask the same list of questions that I already filled out & the tech has now listed in the computer. Not to mention my paperwork sat in the room w/​me the whole time so the dr never looked at it till she came in. Clearly being prepared is not a goal in this office! Not to mention the front staff is completely lost & has no idea what they are doing, I wasn’t even able to get an itemized receipt b/​c the staff simply didn’t know how to print one. While the dr & all staff were all nice & not rude in anyway they def don’t care about your time! They had one other patient in the office at the time & my 5 min appt took over two hours.

I totally agree with Jessica B. — my experience exactly!!!

I’ve been going to see Dr. Rhodes for a little while now, a year or so. I’m finally fed up with their disorganization and I’m going to find a new doctor. The straw that broke my back was my recent refill request. I take a daily medication. I was close to running out so I called them and asked for a refill. When I went to pick up my refill, it was the wrong medication. It has now been a week and they have yet to give me the correct refill. On top of the unpleasant side effects of suddenly going cold turkey on a daily medication, I’m pissed off because it is just complete laziness on their part that it hasn’t been fixed. Either they fill it wrong or don’t do anything at all, even though I’ve called them every day about it and my pharmacist has sent them multiple refill requests. Now my prescription costs went from $ 0 to $ 150 because my insurance won’t cover their screw-​ups. And her office staff is kind of rude, too. They acted like the refill screw ups were my fault. They say things like, «Well we called you and we didn’t get a call back.» Except they didn’t call, didn’t leave a voicemail, and I have called them every day for the last week. They’ve done this before, too, when I had to get an MRI. I scheduled it a month in advance, took time off work, and when I showed up at the MRI place they told me that Dr. Rhodes hadn’t filed the paperwork with my insurance so I had to postpone it. Good waste of one of my few personal days, right?
On top of all that, Dr. Rhodes mocked me when I asked legitimate questions about my medication, like I should have gone to medical school before I went to her office.

These people do NOT know what they are doing, especially wrt insurance! Do not go here. They will talk down to you, treat you like an idiot, then not take care of the things they promised they would. It is also impossible to reach their insurance lady on the phone.