Remedy Appliance Service & Repair

Still giving these guys 5 stars, they did everything they could and follow-​up was good while we all waited much longer than we should have on Samsung to provide a resolution (James determined the Microwave was repairable). I finally had to file a Better Business Bureau complaint and then spent another 10 days trying to deal with them. A $ 500 microwave should last much longer than 366 days of way less than normal use. And a company should stand behind their products.
Please take my advice and NEVER buy a Samsung appliance. And after the horrible time I’ve had with Samsung Customer support, I’ll never buy a Samsung anything.

It was not Remedys fault but Samsungs. Sorry about that review. Should of changed it sooner.

I called to set up an appointment for her retrieving my wedding band that I accidentally washed on our Samsung washing machine. The woman I spoke to was very kind and asked if I could wait until the next day because two of their repairmen were in Dallas for a training but would return the next day. I was assured I’d receive a call that evening to set up the appointment and be given a two hour window. As promised I received a call from Jeremy and my appointment was set. Jeremy actually called nearly an hour nearly and came 30 minutes early which worked out great for me! He was friendly and knowledgable. He retrieved my ring in less than 15minutes! The entire experience was AWESOME! Thank you Remedy Appliance and specifically Jeremy!

When I called in the morning to make a repair appointment for our Samsung refrigerator, the person who answered the phone was very distracted with her child and her dog. She told me that James would call me back to make the appointment. I waited until late in the day — no phone call. I called them back and got another woman who knew nothing about how to make appointments but she assured me James would call me. Two day later, no phone call, no appointment. I would rather be told up front that they are too busy or not interested in doing the service than to be ignored. I wish there was a way to give ZERO stars because I got no service at all.

Untrustworthy. Poor business sense. Felt like their top concern was taking my money, not being a good business partner.
First, I was not informed that this company will only work on Samsung appliances until the repairman arrived. I told him I had a Samsung refrigerator which I believed I did not currently need help with, and another brand wall unit AC and a wine cooler in need of help — both of which he looked at and said he could not touch, as they were not Samsung.
I told the repairman at the door I did not think he would be able to help me, as he only did Samsung, but he asked to come in and be sure, since he was already there. He came in and agreed he could not help — but still asked for his $ 75 service fee! I did not think it was his job to negotiate, so I paid, and called the company after he left, fully expecting that they would agree they had sent the wrong guy and that they would not cash the check.
They asked, «Did you have him into your house? Did he check anything?» I said, well yes, but for about 5 minutes, and he checked something I had already told him I could fix myself, and also ignored the 2 appliances I did need help with. They would not hear of anything else, they said they were keeping my money. And I couldn’t believe that they actually cashed the check!
Very poor decision. I would NEVER be a repeat customer nor recommend them. I have had other service companies offer waive fees if a similar incident occurred. What a bunch of money grubbers.

Remedy Appliance is the only Fisher & Paykel authorized repair in Central Texas and the service I received from James more than makes up for any perceived downside.
James was responsive, fast, and knowledgable — fully diagnosing my problem based on my description of the problem.
I was amazed at the quick response & professionalism — I was back in business in less than 3 days from making the call (washer pump & circuit board ordered, delivered & installed)
Would definitely recommend!

Jeremy from Remedy was very courteous and responsive. We had a problem with our new washer, and he did a thorough job inspecting and explaining. Five stars, definitely recommend them!

Jeremy came out when he said he would on 11÷27÷13 and was very professional. He installed a new water system in my refrigerator. He gave me advice on how to change my filter, gave me important info on the energy saving mode on my fridge and explained why my ice is partially crushed on the cube setting. He did this without being asked as these are common questions for customers that have my model of fridge. I thought he was very friendly and helpful.
For anyone reading the negative review 11÷21÷13, I read that review when I received their name from Samsung. I then did what I normally do… I read that person’s other reviews. I then disregarded the review. I think it is sad when a person tries to ruin the reputation of a small business with excellent workers.

I wanted to share our experience in case anyone ever needs a good appliance repair place. We have a five year old Samsung front load washer/​dryer set and two weeks back the dryer quit working (on a Saturday, no less). I called several places and no one was open weekends so I left messages on all their services to call me and I would schedule an appointment. I was desperate at that point. No one called me back except one place — Remedy Appliance. This actually made me happy because they were the company I’d called first since they had good reviews on Unilocal and I wasn’t really wanting to use the other companies I’d called. I’ve had loads of service calls over the years on appliances and it always seems like you’re just «buying time» until the next time it breaks down. It just seemed like a lot of repairmen were searching for what was wrong and the repair costs just kept going up and up. With these new appliances, there’s just so much more electronics I was worried that it would be both expensive and difficult to find someone to properly diagnose and fix our dryer.
My experience with Remedy was just the opposite. They scheduled an appointment to fit my schedule last week. The repairman (James) called ahead to let me know he was on the way, he arrived on time and diagnosed my problem (display control computer) in about fifteen minutes of troubleshooting. Parts were ordered, they called when they came in and we scheduled a second appointment. James came out this afternoon to finish up. Our dryer works like new now and we couldn’t be happier.
I would totally recommend calling them if you need repairs. Unfortunately they don’t work on every brand but they specialize in some hard to service upscale brands: Samsung, Fisher & Paykel, DCS, U-​line and Viking appliances but they really specialize in Samsung. James told me they do most their business by word of mouth and I’m not surprised. I’d recommend them highly.

The lock on my washer broke into a million pieces because I have tendency to slam the door shut. Jeremy came showed up and had it fixed in five minutes. Literally. Ran a test cycle and headed out. Didn’t even charge me labor. Definitely will call again if I do something else stupid.

Washer was dancing, and tech believed it was shocks that were busted. It took almost a month to get parts, was charged over $ 200. Washing machine still dancing, and when they came to check it, now its another part that is $ 300, plus $ 300 to repair.
Total waste of time and money. Bought a new one for $ 600. Just wished they were more thorough with initial diagnostic, or at least credited back repair cost for useless work.

I am very pleased with the final outcome from Remedy Appliance. Although there was a communication snafu and it took a couple of visit’s to get the ice-​maker repaired, the final result was a working icemaker. A couple of items worth a note here. I was only charged one service call for three visits to the house. Including installing the new ice-​maker. James was helpful in letting me know what to expect moving forward… Job done.

James and team are super great. Currently, they are the only folks that work on Fisher & Paykel in the area. I had an issue with one of their repair people at one point where the person basically told me that I was out of luck and that the repair needed on my fridge would cost me almost half the cost of a new refrigerator. I told him to get me an estimate anyway so that my husband could talk it over (we were selling the house and wanted everything «just right» for buyers — so a costly repair just had to be done). I never received a quote or statement telling us the issue with my refrigerator to present to inspectors, etc. I followed up a week later and still didn’t hear a response. I then was upset and called for a refund for the service call, which they gladly refunded.
After some time and living with the refrigerator problem, I had the owner, James, come by instead to repair the fridge and now the dishwasher. The owner said that he felt bad about the service that I received the last time and said that he would do it right by not charging for a service call. I have since hired them to come back to do the very costly repairs because of his integrity. As he was about to repair the dishwasher, he found that the issue with the dishwasher could be a cheaper overall installation and part needed. This team has integrity and showed honesty because he could have lied and said that he had to order an additional part and charged me the higher price, but he didn’t. This shows honesty and integrity compared to other contractors and installers I have worked with in the past (in other disciplines).

Sadly, I’m very disappointed. I called James to repair my Samsung d/​w on May 9. He arrived on time and needed to order a part. That’s when the problem started. I got very little feedback from him. He was going to call me later that afternoon to confirm part ordered. He didn’t call. I followed up. He called the next day and then I didn’t hear from him for a week. He called a week later to say the part still hadn’t arrived (NOT his fault, I understand). It’s now May 28 and I haven’t heard from him since the 15^th or so. My d/​w still doesn’t work. I was shocked and disappointed at the service given the great reviews posted here on Unilocal.

Just like most people, I was worried that the repairs on my refrigerator could spiral out of control and I wouldn’t know much about the lingo or what makes a fridge tick errr cool… a scary spot to be in.
James took the time to explain what was going on, and what my options were. Very honest, no pressure.
He showed up on time and called first to let me know he was on the way.
I wish more companies were like this. Good old-​fashioned service with a smile, and the modern tools to accurately diagnose the problem.
Very knowledgeable, an absolute expert in his field.
5 stars all around

James from Remedy came out to the house to repair our Fisher & Paykel washing machine. We needed a replacement part from New Zealand to get our washer working again. They ordered the part and had it here in TWO DAYS.
James also gave us a «feel better» discount, which basically meant all we paid for was the part.
The woman who answers the phone there is helpful and friendly, basically I just can’t say enough good things about these guys. Take your business to them, you will be satisfied.

The Samsung service website recommended Remedy. After my fridge went out over the weekend I called them first thing Monday morning. They fixed my fridge over the phone. They talked me through what I needed to do and didn’t charge me a dime. When something more serious goes wrong they will be the ones I call. I bet other companies would have come out and charged a service fee, but Remedy knew that good customer service once means repeat customers next time. I was really thrilled. Thanks Remedy!

OUTSTANDING! Very professional and gets the job done. Very informative as well! You will not be disappointed at all!

I called Remedy to service my broken Samsung dryer because they are authorized by Samsung to work on their machines.
My first experience was actually while the dryer was still under warranty, and I *thought* that was something wrong withe machine. To their credit, and rather than charge Samsung for the warranty call, they called and talked me through why what I was seeing was normal.
So I had a good feeling about them when I called them for my now out of warranty dryer. I left a message in the morning that was returned when they opened. I was told that I would get a call that evening when the service guy was done for the day and figuring out their schedule for the next day. 6:00 passed, 6:30 passed, 7:00 passed, and I figured that I had now lost a day of possible repair (in an already short week as it was the week of Thanksgiving). At 7:30pm Kirk called and said he would be at my place between 9 and 11am. At 9:45 I get a phone call saying that he will be there in 15 minutes… the doorbell range at 10:00.
Kirk (and I guess it’s a two man show with James being the other option) was so cool, explaining things to me as he was taking the machine part, letting me watch the process. He was quick, clean, thorough, and professional. I had to leave early to go to work, but he left the broken part and the receipt on top of the dryer for me.
I hope that my dryer (or washer for that matter) doesn’t break again soon, but when it does I will be calling Kirk or James from Remedy Appliance.