Reid’s Cleaners & Laundry

This is my go to dry cleaner. I will admit their prices are a little high, but you get what you pay for. They know who I am and have my clothes ready as soon as I pull up in the parkinglot, which honestly means a lot to me. The number one thing I like, and this might be a little weird. When I get a shirt pressed that I’m not going to tuck in. It doesn’t have that weird little indention at the bottom that I have to iron out. The weird oval indention that all of the other dry cleaners leave from the clamp that they put your shirt in to press it. Everybody go to Reids for your dry cleaning!

WHY OH WHY would I pay exorbitant prices for a cleaners that ruined an expensive blouse of mine and wouldn’t take ownership of the damage done. I wore this blouse maybe twice! They said it came in like that. I go to expensive cleaners as I feel I will be we’ll taken care of. I will never go to Reid’s cleaners again! Hoorible customer service for HIGH PRICES no thanks!!! Also why did they wait over two weeks to call me and give me news such as this?

I’ve been going to this Reid’s Cleaners location as long as I can remember. My entire family has used this place as well. I took all of my cleaning and repairs to Reid’s and had few problems. Sure, it wasn’t 100% perfect but it was as close as you’d reasonably expect. The only gripes I can recall was that they would sometimes be closed 10 or so minutes before the posted time and they didn’t take American Express. Pretty inconvenient but not a deal breaker especially since this was my family’s go-​to cleaner.
So why do I give them one star? Because they stole the buttons off of an expensive shirt and wouldn’t do anything about it.
I took an expensive shirt to get cleaned one. It was my first really expensive, classy «going out» shirt. I had it tailored as well (not by Reid’s). It was really tough for me to iron so I thought I’d let Reid’s take care of it for me since they’d done so well for so many years.
I got the shirt back and the first time I wore it I noticed that all the buttons — except for the ones on the cuff — had been replaced with plain buttons. Now, the original buttons on this shirt were as unique and fancy as the shirt itself. They were very custom and added to the character of the shirt. When I first tried it on, one of my first comments was about the uniqueness of the buttons. I took the shirt back to the store but they didn’t know anything about the buttons. They took it in and said the manager would get back to me.
Days passed without hearing anything from anyone at Reid’s. I went by the store several times but nobody could tell me anything. I finally had to tell them that I would call or come by the store twice a day until somebody told me what happened to my buttons. The very next day when I called they said the shirt was fixed and I could come pick it up. Finally!
I went to pick it up and it was NOT fixed. The buttons had been replaced yet again, and the only original buttons left on the shirt were also replaced with ones that matched the new set. I was beside myself with anger at this point. I left the shirt and demanded the manager contact me.
Again, days passed without anyone attempting to contact me. I finally went in the store to talk to someone, and the person behind the counter told me that everyone agreed there was nothing wrong with the shirt, so they weren’t going to do anything further to help me. The employee gave me the number for Travis Reid and said I should talk to him.
I called Travis every day for a week, then every other day, then I finally realized that he was never going to call me back. I left messages with actual people and on answering machines. Nobody ever called me back.
Since that time I have shifted my business to Jack Brown cleaners. Everyone I know who went to Reid’s has also changed who they do business with.
So, if you’re thinking of using Ried’s for anything more than adequate dry cleaning services then think again. If they damage or alter one of your expensive garments they will not do a single thing about it. They could have taken care of that shirt for about $ 200 but instead decided that tens of thousands of dollars of past and future business from dozens of people were not something they cared about.

I was in a pinch. I was in a wedding in New Orleans, quickly drove home and then had a 2^nd reception in St. Louis that next weekend. When I pulled out my dress there were remnants of New Orleans all over it! Oh no! And we were completely retaking photos in St. Louis. So I rushed to Reid’s and told them about my problem and the time crunch I was in. They got all of the stains out and had it ready for me the next day. And it was only $ 18. That’s nothing compared to what I expected to pay!

Adequate cleaners. Got my wrinkled, dog-​hair covered suit back to presentable condition.
They don’t take AmEx. The girls working there can’t spell. Other than that A-​ok.

Quick and cost effective alterations: Brought a dress in to be hemmed, and two days and $ 12 later it was done — excellent work.
But the real reason I am writing this review: Last week I brought in a dress, a men’s dress shirt, and a suit, all covered in red wine vomit. Absolutely disgusting. The girl behind the counter didn’t even blink (or flinch at the smell) as she wrote me a ticket and sent me on my way. She saved me from what I thought would be a die-​from-​embarrassment moment.
The white dress shirt still has a very slight yellowing (can be covered with a tie — whoop!) on it, but my beautiful satin cocktail dress and his Brooks Brothers suit were saved!

This place is great and the people are very quick and friendly. They even give you little coupons for 5 dollars every so often. I am a customer for life.

I found the young women at the counter to be thoroughly unenthused… they werent rude or anything, but they certainly didnt make any effort to be friendly… however, they did a good job on my dry cleaning. One item I brought them is a white linen 3 pc suit that I had gotten a spray of tomatoe sauce across… they got most of it out on the first go but missed a few spots, and I sent it through again and it came back PERFECT free of charge… its close to my home, and reasonably priced enough… Ill continue to use them… one comment on E.L.‘s review though… Are you prosperous enough even to WEAR a suit, if you complain about spending 15 $ on drycleaning it?

$ 15 to Dryclean a suit? You must be effing kidding. I haven’t taken the plastic off yet. If I find my pockets stuffed with precious gems and bearer bonds, I’ll come back and change the rating. Otherwise, Reid’s has seen the last of me.

how funny. i totally agree with kevin! I just recently remembered that a Reids was located off of Brodie, which is closer and whole a lot easier for me to get from where i live.
The service at this location is noticeably better than compared to some of the others. I stopped by yesterday to pick up my dry cleaning and my alterations. well the alterations had not yet arrived, so the very very helpful guy working offered to call me when they came in! I like that.
On top of great service, Reids does a fantastic job of cleaning and taking care of the clothing you bring in. Little extra touches go a long way with me when it comes to caring for my clothes. The prices may be a little higher BUT i think in this area you get what you pay for!

Great for when you’re «pressed» for time (sorry).
Reid’s does a great job in my experience of delivering exactly what they say that they will, when they say that they will deliver it. I’ve rarely had anything come back from there that wasn’t to spec, and I’ve found the joint both convenient and affordable. Now if I could only get that crease in my pants to stop injuring bystanders.