Reid’s Cleaners & Laundry

Best staff ever. Helpful and really know how to treat you as a customer. I have been to other cleaners where you are bothering them to drop off your clothes. And you get a $ 5 coupon off your next visit

I had a very similar experience to some earlier reviewers. They ruined a shirt and said they would replace it, but when I brought them the new shirt and receipt, Mr. Reid told me in no uncertain terms that he would absolutely NOT pay for the replacement. He did offer me half the value in cleaning credit. Why would I continue to use a service provider who flat out lied to me and ruined my property. I will NEVER use them again, and I have made every effort to spread the word!

Mr Reid destroyed my dress and offered to replace it when I came back with the reciept this was his reaction! Un professional yelling threatening me with cops!

Excellent service, staff takes your hangups to car. Text notification when clothes ready for pickup Tailoring done very well & in a timely manner. Also a $ 5 coupon for every $ 100 of ckeaning. Been going here for 4 years & will continue. Very satisfied. JB

WHAT NO 0 ON THE RATING CHART As former employee I was highly recommending Reids Cleaners to everyone still taking my clothes there after working there they lost my clothes and give me a hard time on taking care of that problem then after that I still took my alterations there when its was pick up time 1 piece of my 3 items wasn’t ready so I paid and picked up when I then came back for my 1 item that I had paid for the new staff was saying I had to pay and arguing the new staff is horrible and the management is worse Gary nor doyale reid could fix my situation. Enrique and all the Mexican emigrants in the back cleaning the clothes is the only reason they have any clients still

I have two other cleaners that are closer to my house and I still go to Reid’s. They just do a better job.

Once you’ve experienced a bad cleaners you know how nice it is to find one that’s great.
I’m so glad I found Reid’s Cleaners! Teresa is super attentive, my clothes always come back on time and I’m never overcharged (something Jack Brown did to me more than once). Reid’s will count your clothes and give you a pick-​up receipt BEFORE you drop off your clothes — something not all cleaners will do. I’m a loyal customer!

Let me start by saying my FIRST and only trip to this place has been an absolute nightmare. If I could give 0 stars I would, but Unilocal does not allow you to do so.
I brought 13 items to this location for dry cleaning, 6 of which were damaged. Yes, I said 6 items, aka over 50% of what I brought them. My buttons were literally boiled and coming apart in pieces. After going back and forth picking up and dropping off clothes for repairs, I finally asked for a refund. After being told that I was to receive such refund, I show up to pick up my check on the day promised and am told it’s not there and to come back in a week. I show up a week later, still no check. I end up speaking to one of the owners Carl and am told that he knows nothing of it and would have to speak to another manager Mike before anything is done (keep in mind Mike has never been present to see the damages to my shirts nor have I met him). The owner Carl then decides to argue with me about the refund saying «there are two sides to every story» & «shirts these days aren’t made that great». Not only did he continuously cut me off while talking, but he fully insulted me by basically calling my clothes cheap. He then decides to cut me off yet again when asking why it has taken two weeks for them to get word of this issue regarding my refund.
This is beyond the worst customer service I have ever experienced. Carl has no idea what customer service is nor was he professional enough to even listen to a full sentence out of my mouth without cutting me off. I will be filling a formal complaint with the BBB and writing reviews on every site possible as much as possible. Hopefully others learn from my nightmare and STAY AWAY FROM THIS PLACE.

wow. I dont know where to start on how horrible this place is. WORST DRY CLEANER EVER. Completely incompetent-​word chosen for a reason, by definition: not having or showing the necessary skills to do something successfully. I would advise anyone not to use this place. First the staff-​do they work there for the day? Because none of them have any idea what the hell they are doing or talking about. I gave them very specific instructions for three of my nice shirts-​RUINED. That’s $ 210 worth of clothing, on top of the $ 116 they charged me! YES can you believe that price? Neither could I. I have gone to some of the nicest dry cleaners in town, downtown, not to mention in LA, and I have never paid such an outrageous amount in my life. EVER. On top of that-​all the information they gave me was wrong about pricing-​they Don’t even know their own prices. I mean I specifically asked them is it the same price as the other Reid’s Cleaners-​well not the case, because the last time I went to Reid’s with more things, it was less than half that amount. Don’t even get me started-it’s not just the ridiculous pricing, it’s the fact that NO ONE THERE knows anything about anything, no wonder they RUINED MY CLOTHES. Try talking to a manager, «he is in a meeting», «he can’t talk to you until Monday». WHAT-​you cannot just ruin someone’s things and charge them $ 116 to do so, and then ignore them. Not to mention they offered to write me a $ 40.00 check in return-​I go to pick it up, sorry we can’t actually write the check-​so now they are WASTING MY TIME on top of it all. Technically they should be paying for all my damaged clothes and refunding me my money. But this is a SAD EXAMPLE OF ANY business. There is no one on the staff that has ANY idea what is going on, they are slow, they cannot communicate with their customers, they make verbal agreements and fail to follow through, they are overpriced-​if that’s even a word for almost pure robbery, and not to mention THEY RUIN YOUR CLOTHES and then avoid you when you have questions or make false promises. WORST place EVER. Unless you want to take the risk of things getting ruined, being overcharged, and lied to-​I would avoid this place like the plague.

I don’t know why Reid’s got such a low rating, but for me! I won’t go anywhere else!!! Moving from California, I am so glad I found this place. Heavy starch? No problem! The staff is always so pleasant, courteous, and smiling. Love this place!!!

I’ve been to Reid’s twice now. The first time was pretty typical. You drop the cleaning off and they tell you when to pick it up which is usually longer than you think it should take. I figure all dry cleaning companies are like this. A great mystery on how it works and how it could take so long. My second journey though was enough to make me not want to ever go back. I dropped of a new suit jacket to get the sleeves shortened a bit. They told me the alteration would take 3 days. I got a call on the 3^rd day saying the lady was out and it would take 2 extra days. I got a call on the 5^th day saying the lady was out and that it would be 2 extra days. I went and picked up the suit on the 7^th day and it cost me $ 30 bucks. I could’ve gone to a real fancy tailor for $ 30 for some sleeves. They also didn’t shorten them to the length that they told me. In fact, I’m not sure they shortened them at all. No discount for the constant delay not even an apology and the quality of the work is questionable, the work itself is questionable. Either way, I recommend staying clear of Reid’s as far as alterations go and for the dry cleaning, I think you’re paying a little too much for the time it takes for them to clean it.
Another side beef I have is that the employees speak spanish around me. I speak spanish fluently so I understand what they are saying and it’s nothing bad, but it does seem a little rude to do so. Anyway, that’s neither here nor there.

I am adding a star since they did provide compensation for my lost items and a store credit for the poor service. We moved a few weeks ago so I will not have the chance to give them a second chance.

I was referred to Reid’s by an employee of a nearby store regarding my wedding dress alterations. The personnel who attended to me at Reid’s were very courteous and made sure my alterations would be just the right fit. I was under a time-​crunch (thanks to procrastination) and needed my dress done in three days, so they said they could get it done in time. I also asked for it to be cleaned but they couldn’t promise me that due to the workload, and I was okay with that. When I picked up my dress and tried it on, it was PERFECT! The alterations were spot on. On top of this, they went out of their way to make sure it was cleaned & pressed. The only reason I am not giving them five stars is due to the pricing. I was told the cleaning portion was $ 120! It was more than my dress to be honest. The alterations price was very reasonable, but I think as a first time customer, they did an amazing job of sorting through my concerns and making sure I was extremely satisfied prior to leaving. For the future, I think it would be advisable to inform the customers beforehand if there would be a charge that high or a price list. That way, they are given the option to decline if necessary. Aside from this, I had a wonderful experience and look forward to going back as needed!

I go to this Reid’s about once every 1 – 2 weeks and average probably $ 60/​visit. We have our work clothes cleaned here, so primarily men’s button-​down shirts and women’s blouses, with pencil skirts and slacks sprinkled in.
I haven’t personally experienced the rude service described in some of the reviews (I’m always greeted promptly, and the employees always offer to carry my clothes out to my car), but I have noticed a considerable decline in the quality of the cleaning over the last few months.
It started with our shirts coming back from Reid’s smelling, well, like BO. I know sometimes the chemicals used to clean can be strong, but this was really bad. I started second-​guessing myself and thought maybe we were handing over clothes that were so disgusting that Reid’s couldn’t adequately clean them. So, I actually started washing our clothes before dropping them at Reid’s. In other words, I gave them clean clothes. They still came back smelling awful.
The final straw was my most recent pick-​up last week. I walked in, was promptly greeted by a friendly employee, dropped $ 60 on our 9 garments and went home. When I put our shirts away that evening, 2 of the 9 garments had «received damaged» notices on them. One of my cotton button-​down shirts (worn 3x) said it was received torn — huh? I found a hole in the sleeve where the fabric was mysteriously worn. They didn’t mention the shirt being torn when I dropped it off, before they decided to clean it anyway, or when I paid for the torn shirt at pick-​up. The other shirt was a cotton chambray that said it was received with «color loss» — huh? How do you know what color it was before I walked through the door? Reid’s Cleaners, Laundry, & Oracles. Also didn’t mention the «color loss» when I dropped off the shirt. Or when they decided to clean it anyway. Or when I paid for the shirt at pick-​up.
Honestly, I never even considered calling to see how they could make things right, because I’m just not that into them. Ima holler at one of these other dry cleaners in Austin. BAI.

This is my regular dry cleaner I come here at least once a month.
For the most part I have no issues here and they get my clothes cleaned and usually are fairly quick. You have to request for next day service if not it’s two days to pick up your clothes.
Service isn’t too bad they have had some turnover with the people who work the counter so they aren’t as good as they were before.
The management does remember me though however so I guess that’s pretty good.
However there was one instance where they ended up giving my clothes to someone else and their clothes to me which was a pain but they did correct the issue it just took a few days.
Overall I come because the hours are good the prices aren’t too high and it’s easy for me to get to

Tried this place out of a lark because its conveniently located… and for some dumb reason we didn’t go to Austin cleaners. I will spare you a long rigmarole of bad customer service and them blaming us for them losing an article, them making promises etc, etc… there shouldn’t be this much drama with dry cleaning so avoid this place all together. oh yeah and its expensive!

Don’t go to Reid’s unless you want marked up dry cleaning. I would give it 0 stars if Unilocal would let me. I paid $ 160+ for 15 garments… or approximately $ 11/​garments (incl tax). This is absolutely ridiculous! They do not provide an itemized receipt nor do they post any prices! You use their services blindly. I made the mistake once, never again!

Reid’s has been my go-​to place for dry cleaning shirt, slacks, and anything else that needs it. I’ve been consistently sticking with them for several years, and so far that means they’ve been doing just what the customer asked — — quality and execution.
This is one of the primary locations I visit since it’s conveniently closest to I-​35 and a 5 min detour when I’m commuting north or south. There’s been some changes in staff here over the years, and as of the recent months I’ve been primarily working with Natalie and Enrique in the evenings for pick ups or drop offs, and another nice lady (long brown curly hair) in the mornings on occasion. My clothes always come out the way I want — — light starch w/​creases and clean. Even if they’ve missed a spot they’ll happily re-​do it at no extra charge. It’s about $ 6.44 for dry cleaning slacks, and around $ 2+ for laundering shirts. Every $ 70 you spend they’ll throw in a $ 5 coupon — — I’ll take it!
Natalie and Enrique can sometimes be quiet and reserved, but are always prompt and courteous w/​their service. There was a mix-​up one day on my slacks that needed a zipper replacement, it did not show up as anticipated, Natalie felt really bad since I made the extra trip and apologized several times — — I thought she was about to go into tears. Enrique said they would call me the next day to confirm if the pants had arrived (which he did), and in the end they opted not to charge me for the inconvenience. Sweet! The manager I spoke to was also very nice and apologetic about it.
These 2 (Natalie and Enrique) seem to make a good team and work well together. At times they can be very energetic and friendly when I walk in, you can tell they love their work and are eager to please. They always smile and sometimes I catch them singing that Reid’s tune: «Take Me To Reid’s» which — I guess — is what you want in an employee — — passionate and an ambassador of the company. As long as they keep up their positive, courteous and quality service, I’ll keep coming back for more.

needed my pea coat dry cleaned.
They charged me for the coat and its detachable hood (so if you don’t need your detachable hood dry cleaned, LEAVE it off your coats/​jackets!)
The cashier mentioned that the ticket said my coat was an «overcoat» and that SHE would have charged me for a regular coat. Well she didn’t help me out to change any of that. I said, no offense but this is pretty expensive. and she said «yeahhhh it is…»
whatever, the end.
there’s a place across the street next to Wingstop, I’ll try them next time.

I won’t go back to Reid’s. I took in 3 silk shirts and one pair of pants. The bill came out to $ 29. I’ve never had a bill that high for these items, which I get dry cleaned regularly.
My silk blouses came back with wrinkles still in them and everything smelled chemically. I know it is difficult to get rid of that smell, but a lot of places do a good job of it. I would rather drive across town to another place which I already know I like and save the money. The staff was forgettable, which is neither good nor bad.