Reid’s Cleaners & Laundry

Drive through cleaner. Next day dry cleaning available. Employees are cool and hooked me up for next morning even though I dropped off late morning.

If I could give negative stars I would. Avoid this place at all costs. Literally every other time I bring clothes in they lose or destroy something — pants. Shirts. Suits. Shame on me for being lazy and not finding another cleaners. I keep giving them chances and have even tried another Reid’s location. But it’s the same regardless. Ownership needs to take notice. This is the worst managed, most poorly trained and most of all worst quality cleaning service in Austin. Stay away from Reid’s.

Reid’s on 290 is the worst. Buttons missing from dress shirts, collars smashed so they look ridiculous without a tie (and I never wear ties). Most recently they «misplaced» one of my shirts — could I please come back? Did so, but on next visit no new news, could I please come back? Did so, and learned that my shirt was somehow ripped/​ruined. Could I come back to receive $$ to compensate? Did so, but no check — could I come back? NO. Management was supposed to call me, never did.
Cleaners are a dime a dozen — will NEVER go back to this one. «Dedicated to quality and service»? I think not, unless Reid’s means POOR quality and AWFUL service — that I’d agree with.

Giving them a second chance. When I went to pick up the clothes I was surprised. They were extremely nice and very helpful.
Just moved to the area. Location is very convenient. Pulled thru the drive thru with my kids around 4pm. I waited about 5 minutes no one came out. I couldn’t see anyone inside. I started thinking maybe they were closed. Get out take the clothes inside I only see one lady working out front and she is on the phone. So, ok only one working up front and she received a business call right? I understand until I hear that it’s a personal call and she doesn’t bother hanging up when I walk in. She continues with her personal call for at least a other 3 to 4 minutes without ever acknowledging me standing in front of her. She finally hangs up and with out an apology or a smile says name and number? Never even said thank you. I won’t be back. I thought it was strange that another dry cleaners was opening right next door but now I understand. The new cleaners should be getting a lot of their business. First impressions are very important.

I am COMPLETELY DISAPPOINTED with this location!!! I’ve been taking my clothes there, and they lost a few of my designer clothes. It was a complete problem to even get some kind of compensation for their mistake (I was barely compensated at all). I don’t even know how they could lose them! I tried to give them another chance and look past their first mistake, but they lost several more of my designer clothes AGAIN! I’ve been calling management over and over trying to get my money for my «lost» clothes. The manager keeps avoiding my calls! For this to happen again, something is definitely wrong here. I’m wondering if they aren’t just taking my clothes. I mean, how could they lose them? They all have item tags! My advice: If you want to keep your clothes, don’t come here. They took some of my favorite clothes that I can’t replace!

WAY too expensive. Compared bill to cleaners in N. Austin — bill 40% more. Won’t be back