RBFCU

Closest location to both my job and home, but the WORST service and wait times. I’ve been a member for a little over 14 years and I hate having to come to this branch to get stuff done

I have had an account with RBFCU since I was a teenager. Close to 30 years!
They have gotten way too big for their britches. The perfect example of when a good thing goes terribly wrong.
The first horrible thing they did was after a family member passed away I was keeping one of their accounts current until all final paperwork was completed. They made it a huge chore to PAY on the account. I was escorted to a private room where I had to wait until one of those teleprompter people appeared to make a simple payment. It was cold, heartless, embarrassing and down right unnecessary. Even after the Letters of Administration was issued from the STATE OF TEXAS that I was the INDEPENDENT ADMINISTRATOR… same treatment. HORRIBLE FAIL.
I have had cars with RBFCU– PAID IN FULL, Signature loans-​PAID IN FULL, Home Mortgage– (PAY off 2015) the list goes on. They have earned plenty of money in interest from my accounts that are always in perfect standing.
However nowadays expect to get NOTHING. They don’t work for you anymore. They are just like every other bank.
Don’t waste your time going to these guys. They are the exact same as your crappy bank.

THE WORST BANK EVER!!!
0 Stars
I go into cash THEIR check and because I don’t have an account, they are going to charge me $ 3. REALLY??? What a scam to enhance revenue. It costs them no money to cash my check, but they penalize me for not having an account.
I will NEVER use this bank, no recommend it.
I will stick to CAPITAL ONE… THEY are awesome and don’t charge fees like this one.
STAY AWAY from these con artists!