Quality Stone Marble & Granite

Just used quality stone for a kitchen remodel, Raul did a great job and helped with some problems that came up. I would defiantly use them again.

We hired them last week for our kitchen granite. Jose was very professional, courtoues and respectful — always came on time for estimates and templates. The template job was great, as the slabs fit very well in one go (no adjusting or trimming needed). The folks who worked the granite (Kevin and Xavier) were also very hard working, and strived to do a perfect job. They started at sharp 930 am as promised. However I wished they were done by 6 pm (our HOA deadline) but they were done by 8.45 pm. Also, their prices are very competitive, and the dealing was straighforward.

In searching for a tile\granite location in the Austin area, I came across Quality Stone. Their website is very informative, however, the customer service is lacking as well as their professionalism.
I requested an estimate for both granite and travertine for a kitchen remodel. The person didn’t show up to our home for the estimate on time. I called and the brother said he would be at our home in twenty minutes… an hour and a half later he showed up. I took off work to be at home for this, so it was quite frustrating. We supplied partial travertine and Quality supplied the other part of the tile. The colors didn’t match, which is fine. After it was installed, one tile needed to be replaced because it was a piece of tile that was 100% two shades darker and not what we had selected. After the tile was grouted, we didn’t walk on it for three days. I went to seal the floors and began noticing cracked tiles! A total of three. I feel this is unacceptable and immediately contacted the company. I sent an email prior to Christmas and just received a response on 5 JAN. Unfortunately, the response was about needing money not addressing the cracked tiles. I feel it’s the business’ responsibility to fix or replace the cracked tile because the installer is at fault. Unfortunately, I was told «our project was a small project» and I couldn’t receive a reduction in cost for the final invoice. We will deal with our tile being cracked, but I will not recommend this business to anyone! Go to Sun Tile and Top Solutions for floor tile and granite.