Public Storage

Loved the customer service that Erin provided! Great facility!

The facility is fine, but they have predatory policies that charge you more money the longer you are a customer. After being a good customer (autopay — never missed a payment) for 4 years, they’ve increased my rent $ 708 a year more than they would charge someone who is not a customer for the same unit.
They also make it nearly impossible to talk to someone that can update your account, or cancel your billing, or otherwise get any help that isn’t going to make them more money.
There are plenty of other local, honest storage providers. I’ll be taking my excess crap and money to one of them and suggest you consider the same.

The service as this location is pretty great, especially if Gabby is helping you. I needed to go in to make a payment today and knew I’d cut it close going after work due to infamous Austin traffic. I called Gabby around 4, knowing they close at 6, to let her know I wouldn’t be able to leave the office until 5 at the earliest and she agreed to wait until 6:05 for me. Then as I got on the road at 5:15pm it quickly became apparent that I would never make it because Mopac was bumper to bumper from the on-​ramp. I took every shortcut I knew and even still, 45 minutes was not enough time to make it there by the agreed time. I called her again right at 6:00 and said I was very close but traffic was bad and asked if could she still wait. She agreed to wait another few minutes… until about 6:10/6:12 (per GPS). By this point traffic was even worse. I got there at 6:20, found the door open and Gabby waiting behind the counter. She was as relieved to see me as I was to see her. She could have easily said «sorry, no,» and I would have been stuck in a tough spot since I am waiting on a new debit card in the mail. Thank you Gabby! You saved me and my stuff!

Go see Gabby!
Super helpful, so sweet, very knowledgeable –she answered every question without missing a beat! :-)

Super helpful staff and amazing service. I recommend this location to all friends and family.

Rented a 5×5, spoke with Chris on the phone and he was very friendly. When I got there I was helped by Alexa, who was super friendly, told me everything I needed to know, had really nice conversation, showed me all the things, and got me on my way quickly. Great place!

I have used this storage unit location more than once. I would recommend it to others. Chris was very helpful in answering all of my questions and prompt in returning phone calls. I would return mainly because of the customer service I have received here!

Rented a 5X10. Met the Manager Chris. He Was Alot of Help and Answered All My Questions Professionally. Climate Control With Easy Access. Chris Suggested a Cover for My Mattress, Which I definitely needed.

I think this was probably one of the better storage facilities I’ve used in Austin. The price is fair and the facilities are well-​kept. I’d definitely recommend it for others!

Rita & Kim are both GREAT, but this has little to do with this particular site & instead Public Storage as a whole. The experience was an hour of my life I will never get back.
Austin-​area storage is at a premium right now, so none of the discounts ($ 1 first month or 15% off) are available at this location. I walked in to rent out a 7’x10’ unit, which was pleasantly on the first floor, about a 40′ walk from the front gate.
When I came by on Saturday ⁶⁄₂₁ at 4:30pm, Rita was super cordial & showed me the unit, which was the ONLY 7×10 they had left, at a cost was $ 138/​mo.
I came back Sunday ⁶⁄₂₂ to rent the unit at 10:40am, and this is when I learned of Public Storage’s utterly horrid nickel & dime extras. I do not at all fault the local staff for this, but instead Public Storage’s policies because they know some sucker will eat them up & they’ll get paid.
1) $ 22 one-​time admin fee — I can’t envision why it takes $ 22 to process paperwork for a 70 sqft space? This sounds like a rip off. Before the ink was even dry, they were already processing my paperwork & when we got the other stuff (below). When I ultimately backed out, the person (CJ) on the other end had remarked that I might not have gotten my admin fee refunded.
2) Mandatory insurance — I was disappointed that this wasn’t mentioned by the PS representative whom I reserved the unit over the phone, this is more important than holding my hand to determine which size I need. That «centralized» service needs to go, they’re worthless. In addition $ 11−15/mo for $ 3−5k in insurance doesn’t do me any good when I have almost $ 20k or better of merch to be stored. Insurance should never be mandatory for something like this, it’s not like driving.
3) Use of cylinder locks — They don’t use conventional pad locks, at least on the climate control units, and are in the process of ‘upgrading’ to cylinder locks as added security. I liked the cylinder locks on my storage unit (s) back in Indiana, however they were OWNED by the establishment & you had to exercise some personal responsibility not to lose them or the hex-​ended keys. Here, the tenant must purchase their own cylinder lock from PS at $ 17.99 + tax, which is supposedly something not available at another consumer establishment, nor warned up ahead of time. This is only worthwhile to me if I can use the cylinder lock elsewhere, which I still left unsure of in the event I wanted to move out. Another ‘fee’ that is useless to me elsewhere or in the future.
4) Backwards billing — Regarding all of the above, my first bill was broken down as such:
$ 138.00 (first month’s rent, June 22 — July 21)
$ 22.00 (admin fee)
$ 11.00 (first month’s insurance, June 22 — July 21)
$ 19.47 (cylinder lock + tax)
_​_​_​_​_​_​_​_​_​_​
$ 190.47 TOTAL
On July 1, I was to be billed another $ 66+ which was the prorated rent, but from July 22 — July 31, 2014. Why isn’t this just rolled into the first month’s rent? Pay the prorated amount AND the first full month’s rent for anything rented after the 15^th or so?
I was all ready to move in & start filling up the unit this week, however all of these extras came into the first month’s invoice & were just a horrid nuisance. Now I’m stuck with the chore of finding something less invasive to my wallet. Really glad I didn’t reserve the Budget Truck yet. :(

This space is awesome and I love working with Rita she is so helpful and nice! Totally recommend this storage space!

I would recommend this Public Storage location to anyone. I had the best service and experience there. The young lady I worked with was the most helpful and patient person. I went in to see her and called her multiple times. She was always the same pleasant and patient person I worked with from the first day I met her there. If you go to this location, ask for Aubrey. She is sooo wonderful. Thanks Aubrey!!!