Promontory Point Apartments

My fiancé rents from Promontory Point, so I’m there quite a bit, practically a second home. Over the past couple years, we have seen the complex switch over management, and despite what the other posts are saying, this was the best thing to happen to this complex. The new management seems to be trying very hard to keep up appearances and fix all the things the previous maintenance ignored. The previous maintenance would always opt for the quick fix rather than actually fix the issue, so when the new management purchased the property, I believe they had a lot more work to do than previously expected.
During the new management’s reign, tons of people have been kicked out — mainly the problem neighbors. They’ve redone landscaping and some work on the outer building to make entering the complex look a LOT nicer. Can’t really complain about construction noises because from what I’ve seen, do not operate outside of the 10pm-​7am «quiet» hours. They’re completely re-​doing the pool, which of course, is frustrating because I can’t use it, but they’re improving. You can’t really complain about improvements! I definitely see how hard this new maintenance crew is trying hard, and I bet in the next couple years, this will definitely be a desirable place to rent (if they keep prices fairly low).
Overall, yes, there has been issues with undesirable neighbors. Yes, there has been issues with the quality of the furnishings/​appliances (which are now properly being fixed if you request it). Yes, it’s not the nicest place around. Keep in mind, if you do decide to rent here, the property IS going through tons of changes. There may be a few things that you have to «bare with,» but overall, for the price, location, square footage, and amenities, this place is a great deal. If you’re down to stick with a complex that is constantly trying to improve itself and you’re willing to calmly deal with that, this is a great place to be.

Let me start by saying that if I could give this place less than one star I would. This was by far the worst apartment complex I’ve ever lived at in my life. I moved in January 2, 2015 and was still supposed to be there until January 2016 but my time here was so horrible I broke my lease in August.
I paid to have an «upgraded» apartment and was impressed with the model and couldn’t resist those cute white painted cabinets (I know, rookie mistake), so I went for it. First day in my apartment it had a strong smell of cigarette smoke that I assumed was from the previous renters. The «cute white painted cabinets» were yellow and peeling, the cabinet under the sink must have had water damage because the bottom was torn out and replaced by a piece of plywood that was rotting, the carpet was so old and dingy that it wasn’t even attached at the base boards anymore, there was black mold growing on the ceiling above the bathtub, and they use that crappy spray on stuff on the counter tops in the kitchen and on the tub as an attempt to make things look seemingly new, but it just peels off any time any common household cleaner comes in contact with it.
After some deep cleaning I managed to get the apartment smelling somewhat nice again, but that cigarette smoke was always lingering.
I had neighbors with such bad domestic disputes that it would wake me up in the middle of the night and I, along with several other people were forced to call the cops multiple times.
One evening in April my boyfriend and I were watching a movie with the back door open when we heard a gun shot right outside. After a few minutes of not hearing anything we looked out to see our neighbor on the phone with the police who saw the whole thing happen. I thankfully lived on the second floor because four young men got into a fight downstairs when one pulled a gun and in a failed attempt to shoot one of the men, sent a bullet through my neighbor’s apartment wall. Police showed up and took statements and I thought for sure we would hear something from the apartment complex, but nothing. I went in a few days later and asked if they had information and the girl said no but took my number and said she’d call, she never did. Not two weeks later I was at work and my boyfriend was at my apartment watching my dog when he heard eight gunshots go off again right outside my building. He was supposed to be leaving to come get me but there were police surrounding the area and wouldn’t let him leave. By this point I was done. I was now afraid of where I lived and the people that lived there. Less than a month later we found out we were pregnant and decided the stress wasn’t worth it and it was time to leave.
My father, boyfriend and brother came with me to the office to let them know I was breaking my lease and James’s response was simply «ok.» He didn’t care to ask why or even try to get me to stay and just wanted to let me know how much I had to pay to break the lease. I thought for sure after being put through so much hell that they would try to work something out with me, but he didn’t. They do not care about your well being at Promontory Point, they just care about your money.
Since I had to give a sixty day notice and wasn’t about to stay there any longer I decided to go stay with my parents until the lease was done. I left my car because I mainly used my boyfriend’s and I would check on the apartment periodically. When I returned I noticed the apartment had the strong smell of cigarettes just like it did on day one and realized it had to be coming from a neighbor. I couldn’t stand the smell especially now that I was pregnant so I went downstairs to see if it was him and as soon as he opened the door the odor almost knocked me off my feet. He told me he smoked in his apartment all day, every day with the windows and doors closed and the smell was just permeating through the walls to my apartment so now all of my belongings were near ruined.
The week before I moved out I got a notice that my car had been towed and when I got the letter the signature approving this was guess who, James. He couldn’t let me get out without one last kick while I was down. I find this to be hilarious because for the 6 months I lived there the dumpsters right outside my apartment sat in the parking lot taking up two spaces, and parking was never an issue so it’s not like my car was even a nuisance. There’s one guy that left a freaking canoe in one of the spots for months. It just goes to show that these people are nasty and I truly believe the reason my car got towed was because it was the only car registered to my apartment in my name, so they knew it was mine.
The day finally came to turn in my keys and I got there before the office even opened on a Sunday. One o’clock rolled around and when they were supposed to open no one was there. I called and left a message, left to get lunch, came back and at 3 still no one. No one showed up all day so I had to go back the next day.

I was thinking this place would be different from the other apartments I’ve rented. I was wrong! Having the washer and dryer In the apartment is great. Being close to work and other stuff in austin is great. Since new management took over I’ve felt this place changing, and not for the better.
They are constantly doing renovations to the parking lot and front of office which is right by my apartment. Me working days and nights these renovations are very noisy and inconvenient. I’ve even been awoken in the middle of the night to someone operating a power saw. It also took them several months to fix a drainage problem in front of my apartment. (Note I first mentioned it to them before we had the huge rain event earlier this year.) Not to mention I have huge cracks in the wall which they decided to fix by painting over them…
Last but not least despite all of that I was actually thinking of staying another year. Until I got the notice that my lease would expire. In the note it describes my rent going up another 20 – 30 dollars. That being the last straw I went and talked to the manager thinking if he was going to put effort into talking me into staying I would at least politely consider his offer. He did not. So now I’m in a race against the clock to find another place to live because if I’m not out by the end of my lease I will be charged over a thousand dollars for a month to month lease. Thanks promontory point!

I’ve lived here almost 5 months and have waited to see how my issues were resolved before putting my opinion out there. Yes, I have a great sized apartment for a somewhat reasonable rent amount. I also have a washer and dryer which was an essential. I am minutes from work. All good things, right? So why the 1 star review? German cockroaches. They have been in my apartment since moving in, but I was optimistic with all the positive counterparts of the place and their seeming willingness to work with me on the issue. Well, I’ve reached the end of my extensive patience. They sprayed the apartment 3 times once I moved in (every Monday I had to deal with keeping my cat confined to my bedroom so they could do so.) Knowing that it takes time, I dealt with the presence of roaches in my new apartment. Less than ideal, but with the other factors and a resolution in the works it was worth it to be patient. The roaches have mainly been in my kitchen and some in the bathroom, though I haven’t seen any in the bathroom since the initial sprays. Anyways, after giving it some time all of a sudden the roaches were more present than ever, crawling across my (empty) countertops or from under the rotted out cabinets. GREAT.
So I called the office and said enough was enough. They said it seemed like I needed an intensive treatment so they would do it while I was on vacation that week and had my cat boarded. They also suggested treating the surrounding apartments as often the problem can be within the building. When I returned from vacation with my cat– it was a living nightmare. Roaches. Everywhere. Some dead, but many alive, scuttling around my clean apartment (I cannot emphasize enough how clean I keep the place especially knowing the role that plays in roach presence. I can assure whoever is reading this that the problem does not lie with my living conditions, but with the apartment building.) The worst? Pouring shampoo into my hand only to realize their was a dead roach in it!!! Every shadow or dot on the wall makes me jump thinking it’s one of these disease ridden creatures running by– is that any way to live? For $ 730 mind you? When I told the assistant manager I would withhold my rent which was due the next day as I was unable to stay in my own home the following week she seemed very nervous and promised a response from the manager. She told me they would look into the building around me, to which I told her they had done when they sprayed while I was gone. She then confessed she had forgotten to write that in the notes so they only sprayed my apartment. So I added more stress to my anxious cat and brought her to stay with me at a friends (very inconvenient) so they could do the intensive viper treatment on my apartment and two around it which were determined to have a much worse infestation (aha!). When I did return home to get some more things– on the 5^th of the month I had two notices on my door– one being a notice to vacate and another being a notice of wrongful withholding of rent– SIGNED BY THE SAME WOMAN i spoke to on the phone who made no comment when I mentioned holding the rent until they upheld their contract to provide a sanitary and habitable living space.
I immediately went to the office and was very upset by this. I paid the rent AND the late fee (can you imagine paying a late fee after squeezing a dead cockroach out of your shampoo??) A month later, I’m still killing roaches in my apartment home. It’s super sad because I would love to keep living here due to the already stated advantages. But really, when it comes to these pests and an apartment unwilling to really do what it takes to provide sanitary living it’s just not worth it. Obviously there have been more issues and scenarios but these are the highlights of the Hell I’ve been going through since moving here. I do not recommend it and will continue to vocalize this. I’d be so happy if this ugly issue could be resolved, but it doesn’t look like they are willing to do much more than keep sending pest control every week. If I’m doing everything on my end to keep a clean home and pay bills and rent, I shouldn’t be asked to be okay sharing my rent with these roaches.
One last note, after emailing the apartment last night noting again that there are still both baby and adult roaches present, she sent pest control over while I was at work. The one comment she made was the possibility of the cat food on the floor being part of the problem. The cat food is not in a location where the roaches are present, and where the hell do they expect people to put cat food? On the countertops? I promise it’s on a plate and is attended to twice a day to make sure there’s no roach invitation around it. I am not impressed with this apartments resolution to my issue.

Almost impossible to contact. There is no direct number and when you go by yhe office they are unavailable
Extremely frustrating.

I just stumbled upon this place as I was driving home from my new job. I got super lucky because it’s literally right up the road from my job so I have a super easy commute. I got a pretty good deal on a one bedroom so I’m pretty pleased. My bedroom is the largest I have ever had and it has a huge closet. From what I understand they have a new management company that is slowly making improvements. My neighbor has one of the older units but his rent is dirt cheap. Its quiet as well so I’m sleeping like a rock. I recommend this place.