Progressive Waste Solutions

I feel fortunate to not have the same experience as the other folks reviewing, although I’ve had some lowlights.
Don’t expect Progressive to knock you over with customer service. I had problems getting my trash picked up a few years ago. That was because I had «an old logo can». Who’s fault is that? If you’re using «new» stuff, then replace mine. Since then, they’ve missed my pick up maybe a handful of times.
I was also irked when I noticed other neighbors had a rolling recycling tote instead of the undersized open basket that collected all the beer/​soda/​rain to pour on my foot as I attempted to not pull my back picking it up and struggling to the curb. I called up and they dropped a new rolling tote off in two weeks. That’s an improvement.
Lastly, I finally found out I was getting robbed for my service a few months ago. I called them up and they quickly changed my pricing. Now I’m paying what everyone else in the neighborhood is, and I’m with the trash company that shows up on Monday so the weekend yard work and party trash doesn’t have to sit around all week.

Negative stars… thats how terrible this company is. If you are looking for a business that will TAKE YOUR MONEY AND NOT YOUR TRASH than this is perfect for you. It became standard Monday morning procedure to call them to remind them that they «missed» the route AGAIN. This is after almost 12 months of service. My trash was missed almost every other week. I spoke to Cheryl who claims she is the supervisor, the first time I got the «we are so sorry», «won’t happen again» routine. She basically admits they don’t have enough drivers but they lead customers to believe that the incidents are isolated. These are entire neighborhoods keep in mind that are not getting a service they pay good money each month for. The second time I spoke to Cheryl she was not apologetic and instead seemed defensive the moment they patched me through to her. My trash is still sitting on the curb full despite me calling TWICE on trash day to ensure they came and picked it up. Don’t give these people your money and I encourage everyone who currently has horrible service through them to change it. Go read the other reviews you’ll see they are equally terrible. There are other options even in rural Austin.

Progressive Waste Solution of Texas, Inc. has provided consistently poor service for the past year. Our residence is located in Manor, Tx but this company seems to service towns all over the US & parts of Canada. Our trash gets picked up most of the time but our recycling, an additional service which we pay extra for, is almost never picked up (less than once a month even though we pay for it to be picked up weekly.) I have been told on 3 – 4 separate occasions that a residential supervisor named Eric would call regarding my complaint but have never received that call. I have been told on 3 occasions that the recycling that was missed on Thursday would be picked up on Monday. (That has not happened any of the times that they promised.) I requested an additional recycling bin or a second bin to hold my recycling since it won’t all fit when they skip picking it up 3 out 4 times. I was told that would be delivered the following Monday. (I have been waiting since January for the new bin.) I called and asked to speak to a supervisor today & was told there he was unavailable. The CSR told me that Eric would call within 24 hrs. We’ll see if he actually calls this time. Every time I have called, the customer service rep has been extremely polite but they offer a solution every time with no follow up. (A phone call, a new bin, recycle pickup for the following Monday.) I would prefer an apology & actually seeing the recycling disappear the following week on my regularly scheduled day than a lie to placate me but alas, that doesn’t happen either. Our recycling was picked up about 4 times in the last year That means we over paid by $ 140 for service that was not delivered. (The recycling service comes to about $ 3 per week.) Progressive Waste Solutions… not very progressive! If you are located in the Central Texas District & have the option of going with ANY other waste service besides Progressive Waste Solutions, I would highly recommend giving someone else a try first.