Point Collision Center

I called point Collison and Mark help me out. I got in a a car accident and I was looking for a shop to get my car fix. He was very nice and answered all my questions. He was quick and fast. I called to get my car towed and it was done right away. Since my accident was the other driver fault. Mark, took charge of everything I didn’t have to talk to the insurance agency at all. I 100% recommend this shop… I was told I would get updates and text’s about my car’s process, but I didn’t. That’s why i gave it 4 stars. Even though I did not get any updates every time I had a question or wanted an update Mark was there to answer it.

Horrible! Just picked up my car after hail damage repair. Not only does it still have a dent on the door, they replaced the back window and didn’t tent it to match the rest if my windows. BUT what has me really annoyed is my engine light is on and it drives like it’s in neutral! Don’t know what they did, but my car was perfect other than dents when I dropped off my car. It doesn’t even have 4,000 miles on it! So annoyed! They don’t call you, you have to call them. You’d think a repair over $ 6,000 you’d be more on top of it! oohhh can’t forget they sent a van to pick me up and he ONLY SPOKE SPANISH and wasn’t able to find my house so just turned around and went back to the shop! My advice to you is look else where

I was referred to Point Collision by my dealership after I hit a deer, I was already traumatized so it was really nice to talk to Veronica who was not only friendly but seemed so easy to work with.
My car had extensive mechanical and body damage but Point kept me posted every step of the way with pictures and follow up phone calls. I have had my cars worked on many times over the years and I only remember days going by when I heard nothing and just hoped they were actually getting something done. I never felt that way with Point.
My car took a while to get fixed, almost 3 weeks. I don’t think that had to do with Point, my idiot insurance company seemed very slow at getting work approved, adjustors out etc. Just in case that’s not true I just thought I would throw that information out. Since getting the car back I have noticed a few issues but just haven’t had a chance to get back over there. If I don’t get the same level of service I will update the review.

Well after my car was broken into I decided to call my insurance and the police to file formal complaints and reports. I was told to go to Service King by Statefarm because they were a «preferred» repair facility but I wanted to use my own shop with people I can trust and know.
Well I drive a convertible and my top was cut open. It would have been a whole lot cheaper to fix a broken window than my top. Given that my car is fairly old, the part is of course obsolete and has to be custom made and pay after market price. (sucks)
On top of that I had damage to a quarter panel and my center caps to my rims were missing.
I took my car in for an estimate and told Veronica that I needed a rental and she called up Enterprise and had someone come pick me up to get a rental car. She even wrote up a note that asked for them to waive the deposit they charge and they did.
Well the process didnt take long and was simple. Only thing that was a pain in the ass was that they couldn’t make any repairs to my car until Statefarm sent out an adjuster to write up an estimate of their own because I didnt use one of their «preferred» facilities. Took them 4 days to get someone out there.
Ugh, not really that big of a deal since they are paying for a rental car. Enterprise hooked me up but that is another review…
So, Point is great. The facility if clean, busy and everyone is nice. They have a nice waiting room with free bottled water. They also have a great program that if you leave your car, they take pictures throughout the process of it getting fixed and they are updated and you get alerts to your cell phone or email and you can see exactly what they are doing to your car. It is great. This of course saves you the hassle of calling them to get an update.
So I went in to pick up my vehicle and it looked like brand new… the service was great, the work was great and I get a lifetime warranty on the items that were fixed.
If you need a good, respectable repair facility, call up Veronica or email her for help. You can get her email off the website

After two separate, but minor accidents it was time to take the car in to get some cosmetic things fixed since it’s less than a year old. These guys were great! Debbie handled my account and she was super friendly, dealt with the insurance company for me, and sent me pictures along the way to keep me updated with the progress of my repairs. My car is back and looks just like new! They had my car back to me a few days before the time they told me I would… I couldn’t be more happy, and I will return if I have another OOPS!

I had them do a repair quote for some very, very minor bumper damage on a friend’s car (an older woman). I wasn’t able to be there for the quote and it was just her and she clearly doesn’t know much about cars and admits it to anyone. After seeing the repair quote and thinking it was a little high and a little cryptic. I went over it with a local dealer for her car and we both discovered fluff charges for extra parts (stickers and moldings that her car model didn’t have). I called Point back and asked them to explain them and they said it was a mistake and without debate removed them from the quote. Very suspect. A body shop should know how to perfectly quote a very simple repair like this. Smelled like a way to make a few bucks on an older lady that didn’t know cars. This probably was an isolated incident, but it’s my only experience with them. With so many other places to take your car I’d do some research and compare before going to Point Collision.

i was recently hit @ Greyhound bus lines while I was parked. Luckily I found a GREAT bodyshop to take my car too. I was completed satified with repair process. Ron called me to update me on status. When it was ready for me to pick up, I noticed it was washed & vacuumed. I did not have to come back for any issues!!! I am a happy happy customer!!!

I had a minor accident in my brand new Hyundai. I choose this shop because it is associated with the local dealer I purchased my vehicle from. The staff was very friendly and helpful. I was told that this repair would take about a week to complete. At the end of the first week I was told that all the paint and body work was complete and that they were waiting on a part to finish the interior. At the end of second week, that part came in wrong so it was reordered. At the end of the third week the part was wrong again and re-​ordered again! In the fourth week the part came in and when installed, a warning indicator showed that another part was needed and so it was ordered… On the 30 day cutoff from my insurance’s rental I was called and told the car was ready.
I went to pick it up and during my inspection of the repair it took me about 5 seconds to discover that the paint on the hood of my vehicle had at least three places that were raised/​bubbles and with a closer inspection I noticed that there was not any metallic in the paint like the rest of the car. REALLY? After pulling it out into the bright sunlight… i could see a small amount of Metallic flake, about a third of what would «sparkle» on the rest of the car in the bright sunlight.
So, they kept my car and are currently buffing out the dirt in the clear coat. and i guess (hope) trying to add metallic to the paint/​clear coat to match the rest of the car. I can’t believe that someone at the shop would not have noticed the defects in their paint job. I guess if i had not looked it over, i would be stuck with a crappy paint job on my new car. Not good. I gave them 2 stars because they are paying for the extra three or so days I will need the rental. Otherwise it would be 1 star. I don’t have the car back yet. I will update my review after I get it back.

My service rep. was nice, and staff was friendly. The body work was done ok, but there was overspray on my car. (not good) They have fixed the overspray, but it makes me feel like someone wasn’t paying attention. I specifically asked that the car not be cleaned, wiped, or vaccuumed at all, because I detail my own car, and I am allergic to perfume. My car smelled like new car when I dropped it off, and was cleaned with something that smells like bannanas and belly buttons. When I asked why it had been perfumed, I was told «sorry». I have to roll the windows down when I drive my own car so that I don’t get a Migraine.

I just noticed where some asshole hit my car but failed to leave any note of any kind. I took my car to Mazda and they referred me to this place.
I pulled in and asked for a free estimate. The guy who came out looked at my car immediately and then said that because it was so minor he wouldn’t fix it.
Although, I know it’s there and my car is only freaking 2 months old I appreciate his honesty and not trying to make a sale. So, that is why I gave 4 stars.

I went here for an estimate this week and the guy was nice but that’s about it. He took a look at the vehicle then asked me to wait about 10 minutes in their waiting area. After 20 minutes passed I went to check on my estimate and the guy is sitting at his desk talking on the phone so I got his attention. More time passes and he finally gets off the phone and didn’t even have the estimate ready. It took me over 30 minutes to get a simple repair estimate and by this time I was a bit pissed.
Basically the guy forgot I was even there and used the excuse that a customer called and he got stuck on the phone blah blah bs. Am I not a customer too? I will not be doing any business here.