Penguin Air & Home Services

Our Penguin technician was Junior. He called before arrival to give me notice, and when in our home servicing our HVAC he was very polite, and was patient when I asked questions and explained things in a way I could easily understand. He told me of their other services but I did not feel pressured in any way.

At first I did not realize that there were both AC and Plumbing. First when I was called the person that called me for the services was very pleasant and seen to setting up my appointments in the most accommodations to my time.
The repairmen, Jesse, called about one half hour before arriving. He came and I was surprised how clean they were, his introduction and the reason he was here. He then went out to service our unit when he went to clean it he very politely ask to use the water to clean. When he finished he explained what he had done telling us that our unit was in proper working order. Just before he came in at last the pluming persons had arrived. Jesse asked them to please wait until he had told u about his services, and they did. When, Jesse, was leaving he introduced the other service persons. Michael, the lead person, introduced how he was training, Nick, both were very pleasant in explaining what the process was for him being here. Michael had Nike follow him as he checked out our plumbing. When they were finished, Michael explained what they had found. After my experiences years ago in the business, Michael was spot on to what they found and explained remedies to fix what might go on in the future.
All of the service persons that were here acted and spoke to me like I was back in my business in the 1960’s which was very in impressive to me and it made me feel happy to my live back memories. I look forward to telling others of our experiences, as I have in the past, of Penguins honest service.

Fantastic service. Office was great with scheduling assistance. Technician (Junior) was on-​time, with courtesy call, and extremely friendly. Very knowledgeable and professional. Most companies provide sub-​par service if you are using any sort of coupon or «deal», but this company clearly cares about customers and repeat business based on their merits. Will definitely use again and recommend to others.
P. S. I’ve been lurking on Unilocal for years and this service was so good that I had to sign up and leave my first review!

I recently bought a house and AC inspection was done as part of the overall inspection. But when I found a valpak coupon in my mail from Penguin for free A/​C tune up, I thought of giving them a try. I haven’t signed up with anyone for yearly tune ups and I was thinking of finding someone. Penguin tagline said «Try us, you“ll love us». So i called them and explained clearly about my coupon and my interest in giving a try. The representative collected all my details and asked whether my situation is an emergency. I clearly explained no and I told them I would like to give them a try with the coupon. The representative said they will get back later since it is not an emergency. Thats fair. But it has been 3 weeks and I have not received my call back. The coupon expires in a week. So Penguin sorry you did not give me a chance to try.

This company is a joke! My uncle scheduled an appointment for today from 8−12pm. We waited all morning for the office to call finally and say that they had an emergency no cool so they skipped out on our appointment to get to them! So they tell us that they will see about getting back to us at a later time and see if maybe they will still get to us. I found this joke of a company from valpak for a free tune up. We pretty much waisted our whole Friday morning for these a** clowns.
We then find out this company is based out of Arizona! They are not even a local company! A little advise for this company, Stay there!
I guess you get what you pay for! lol

We received a coupon for a free a/​c tune up in the mail, so we gave Penguin Air a call. They came out the next morning, and we were very pleased with the service. Gunner was our technician… he was very knowledgeable and thorough and able to explain a lot of things to us (we are 1^st time home owners). He also gave us a list of things we should watch for in the future. I highly recommend these guys! Very professional and very good at what they do!

Had a coupon for a free A/​C tune up through Penguin Air. It was free so I said, why not try them out. Called, scheduled an appointment and my technical, Gunner, showed up on time. During his service visit he explained everything he was doing and looking for. Extremely professional and knowledgeable in his job. Will call them for any required future servicing on my A/​C unit.

I had a free AC checkup coupon through Val-​Pak, so I called these guys to find out if that was for real. Yup. They’re new to Austin, so they’re trying to get a new customer base. So, I booked a 7 – 9 appointment window on a Wednesday morning.
Wednesday morning, 9:10am, no one has arrived. I called the office to inquire where my tech was… Me: «Does he have a xyz area code? I received several missed calls from said weird area code, but they left NO VOICE MAIL.» Them: «No, he should have 512 area code. No wait, yes he does have xyz area code. Let me call him to see where he is.» Ummmm… ok.
A few minutes later, she calls me back & says he’s on his way. I asked why he didn’t leave a message. She said she would tell him to do so in the future. Ummmm… thanks.
The guy arrived, was nice enough, but told me I needed such and such part which would cost $ 100-​$ 130. Ok — fix it. Then he said I was low on freon & that I really needed a new system. Yeah, I know it’s old, but it’s not dying today so it’s not going to happen. I have a home warranty, so I said I would call them for the remaining service work.
When I got my bill, the part was $ 150. He said it should be $ 190, but he would give it to me for $ 150. I said, «You said it would be $ 130 — I’ll pay that.» He did adjust it to $ 130, but really? Why wouldn’t he say the price was wrong before he fixed it and tried to charge me more than what he quoted? Ugh…
So…while it was nice to get the «free» AC checkup, buyer beware. I doubt I would call these guys again. After my experience, I have no TRUST in this company. The other company who came the next day said I do NOT need a new system anytime soon. Trust issues…

Penguin Air is as good as it gets! If you need a replacement AC I strongly recommend getting a free estimate from these guys!

I’m surprised these guys don’t have more reviews. I know I was more than happy with the service I received. Last night around 10pm my AC started blowing hot air, OH NO, I go into panic mode. I take to Google looking for 24 hour service places that would make the long journey to my area. Now I’ll admit Penguin Air wasn’t my first call (for some reason they didn’t appear in my Google search). Thankfully the initial company I contacted **cough cough** Precision Heating and Air, didn’t return my call for a service request. Luckily I remembered I saw a coupon for Penguin Air in my handy dandy ValPak earlier that day, how convenient! I gave them a call and in about an hour someone was at my house. The technician that came out was very friendly, professional, and informative. I mean who knew I had a separate breaker box for my AC?!? He got my AC up and running, but also checked my wires, and refrigerant levels to make sure there weren’t any underlying problems. Thanks to these guys I was able to sleep in peace last night without sweating my non-​existent balls off!
Pros:
*Friendly
*Fast
*Easy on the pocket book (their service fee is only $ 49 + tax. Other companies are charging $ 75 and up!)
If you have AC problems in the middle of the night, heck at any time I would definitely give these guys a shout.

I called at 8:30 this morning (³⁄₁₉) to request someone come out and look at my HVAC unit. The lady that answered my call took a message and said someone would call me back in 20 – 30 minutes. I never received a call back.
I called someone from another company at 5:00pm and they will have someone out tomorrow to service the unit.
Very disappointed that noone bothered to even call me back.

Absolutely awesome. I recently had an issue with my furnace and put off getting it fixed because I dreaded the usual you need this, that, and the other, and it’s only going to be a couple of grand that usually comes with Heating and AC guys. A friend of mine recommended Penguin and they were awesome! The tech came out, found the problem quickly, explained why and what needed to be fixed, made some other recommendations and the why behind them, but also only recommended. Not the usual gloom and doom. John the tech knocked it out quick, cleaned up the area where he worked and even areas where he didn’t and a fair reasonable price. Penguin was great, and I will use them from now on for anything heating and AC. They even followed up that afternoon to make sure I was happy with everything. I only write reviews for goods and services that are either great or terrible because no one is really interested in anything mediocre. That said, I use reviews a lot before I spend money on any thing. Penguin was awesome for me! Walt