Pediatric Associates

Dr Griggs has been both of my daughter’s pediatrician since birth. They’re 2.5 yrs & 4 mo now. We LOVE him! And the couple times we’ve needed to see other doctors, they were great. Unfortunately, we’ve had very, very long wait times our last 3 – 4 well checks & I left in tears this visit because the office staff was so rude to me. I just can’t justify it when we pay a «value added service fee» to not deal with that type of service… So we’ll be finding a new doctor :(

We’ve used this practice for the last 14 years… Have seen all of the current docs and have had good experiences with all of them… Love the convenience of the lab and x-​Ray there on site also! Our kids love their docs and have grown quite attached to them over the years. After having experienced other practices around town, we just can’t say enough good things about Pediatric Associates.

I have four kids and have been with Pediatric Associates for a few years. I’ve seen every doctor and have been overwhelmingly disappointed with every single Doctor.
Until you’ve had a world class Pediatrician you don’t know what you’re missing.
Like so many offices it’s a factory and you’re definitely treated like a number. Each Dr. arrives in the room with their Laptop which honestly they spend MORE time looking at the computer than they do their patients!
I had a Dr. treat my 4yr and 16yr old with the exact same questions at their annual physical — She actually asked my teenager if she was wearing a helmut when riding a bike. I had a Dr. that couldn’t have been more insensitive to my child’s depression tendencies — the Dr. actually typed and spoke out loud to her computer saying «child is sad and will see a psychologist» my child was embarrassed and begged me to never return to the office again. Then after my daughter was sobbing she explained she was extremely scared of shots and needles — so the Dr. sends in an INTERN to draw her blood — the technician says «I need to check both arms to see which one I’m comfortable with» clearly he was nervous — we immediately asked to see the nurse and not be a pin cushion for some office newbie.
The front desk is not friendly, the check out older lady really needs an attitude adjustment as she’s almost always annoyed — last week she told my crying 4yr she couldn’t have a lollipop because she didn’t get a shot.
Bottom line — I“M DONE WITH THIS OFFICE

When I moved here from NY, I was very concerned about finding a good pediatrician for my then 3yo. I loved our doctor in NY so I was pleased to find Dr. Whitney Morgan at Pediatric Associates. She takes her time with you, has a real conversation, and clearly enjoys caring for kiddos. She’s knowledgeable but knows how to explain things in simpler terms so you can understand what’s going on with your child. She cares for my son who is now 5 and for my daughter who is 18mos. And even though it wasn’t a medical concern, she listened to my concerns about my daughter’s sleep difficulties and made some great suggestions that really works. We are moving to Dallas now and our pediatrician there will have big shoes to fill.

I love Pediatric Associates. I went there as a child and saw Dr. Griggs, and now he take care of my children. My son has a rare childhood disease, and they’ve been wonderful with him and his many complications. They have a lab and an x-​ray machine on site, so everything is done immediately and with as little pain as possible (for children and parents!). They also have an after hours call line, as well as an after hours clinic where you can bring children between 8 &11pm. Their after hours has saved us by treating many an ear infection. Dr. Mirrop and Dr. Gonzales are also wonderful. We moved back to Austin from NYC, and their practice beats out even the top fancy practices on the UES, with a lot less pretension. I would recommend them to everyone who asks for a good pediatrician, and nobody has ever been disappointed.

Dr. Whitney Morgan is by far the best pediatrician in Austin. We’ve seen many doctors with our children and none have come close to caring about their patients as she does! She spends quality time with us and listens to our concerns. She took our medical concern with our son seriously and is eager to learn more about it in order to help us learn more about it. We couldn’t be happier that we found Dr. Morgan to care for our children. If you are looking for a pediatrician she is HIGHLY recommended by me, a mom of three young toddlers

I moved to Austin a few years ago and I have been skipping my now three year old around from several doctors. Unable to be satisfied by one of them, I searched until I came across Dr. Gonzales at Pediatric Associates! She is Very Nurturing and caring. She listens and took soo much time checking out my son and getting to know him. My son loved her! He has never liked a doctor before until now. I’m so happy to have finally found a good doctor !!!

Umm… really! A yearly service fee for doing your job! No thank you! Our family has moved around a lot and I have never heard of this from and pediatricians office — ever! The fee is called an «value service fee» for having access to the Dr’s after hours. Sorry, but we have always received this at every practice without paying an extra $ 115 out of pocket. This type of practice should not be legal!

My older son has been a patient of Dr Griggs for over 5 years, and we both adore him! He’s super knowledgable and patient with my little guy. This office is on top of their game-​discovered a hernia we had no idea existed. Dr Griggs makes every appt pleasurable. The rest of staff is great as well!

I called the office to make an appointment for my son to get a physical checkup. I was instructed by one of the receptionists that I could have that done with the After-​hour Care service. I had to go online, they did not schedule that. So, I went online and scheduled it for the next day We came to the office 15 minutes early, only to find out that we could not get that done because of his well check was not up to date. My son’s was last year. The office got confused with another patient who had not had a well check for three years. Well, we scheduled for another appointment for the next day. Early in the morning, I called and only to be informed that our appointment had been mysteriously cancelled by «somebody». All the while, we were reminded several times that we had a bill due, the bill which had been paid and cleared from our bank account for the last few days.
This was the most frustrating experience I have ever had with the office. And, yes, not to mention, we had been their customers for more than twenty years. All of our children were seen by Dr. Aiello, who just retired last year. Our children had well check every year and my son had the physical checkup with them for the last there years. I am not asking for special treatment, but the receptionist was so rude, especially when it was obviously their fault in giving me the wrong information.
If you asked me a few years ago a recommendation for a good pediatric office, I would not hesitate to recommend this office. But if you ask me now, I would say, go and look around, do some research. I am not so sure I can recommend this office any more, sadly enough.
I am looking for another doctor. I am sorry Dr. Aiello. The place is not the same without you.

The staff is great, and the doctor’s are excellent. We’ve been seeing Dr. Crowley since my son was born last June. Sad to see her go.

My son is a patient of Dr. Mirrop’s, and I couldn’t be happier with him as our pediatrician. I am expecting my second child, and Dr. Mirrop has been proactive about making sure I know the new baby protocol. He has a gentle manner which appeals even to my extremely shy toddler, and he’s certainly cautious about over-​prescribing antibiotics, which I appreciate very much.
I also appreciate the after-​hours care clinic associated with the practice (any parent knows that illnesses seem to come to a head only AFTER regular office hours). And the few times I’ve had to schedule my son with a different pediatrician, I’ve been impressed with each different doctor he’s seen.
Personally, I’m OK with the Value Added Fee, but I do understand that for some families this may not make much sense. The after-​hours and weekend clinic, the short wait times, and the on-​call pediatric nurses are worth the yearly fee, in my opinion.

Dr Crowley was the pedi for our child as a newborn — six months. She gave us horrible advice (we now know) when our daughter was experiencing terrible gas and reflux. She was very dismissive as it being «normal» and then even dismissed more severe signs, as well as what we now know to be very obvious signs of allergy/​sensitivity response like eczema. She did not even let us know about other options (like hydrolyzed formula) which was a last resort. Dr Crowley told me that going on an elimination diet to try to ease my daughter’s digestion of breast milk was «a waste of my energy» but when we finally ended up at a pediatric gastro specialist he told me my daughter’s issues were «100% connected to what I was eating» which was true. So thankful we now have a different wonderful pedi. Unfortunately, our daughter was in pain much longer than she should have been because of Dr Crowley, which is heartbreaking.

We did not have a good experience at this office. Some good things about Pediatric Associates is that the office was clean and our appointments were punctual. Our doctor, Dr. Crowley (formerly Miller), was always sweet but gave us bad advice regarding breastfeeding. She also clearly did not remember our issues and concerns from appointment to appointment, which she could have easily read from her chart if she cared. She just didn’t seem to care enough about us and our child for us to keep her as our pediatrician. Their lactation consultant, Heather Henry, was not helpful and in fact, she referred us to a different lactation consultant at another clinic. Also, they charged a «value-​added fee» (over $ 100/​year), which is not covered by insurance, and which no other pediatrician that I know of charges. The fee would have been worth it if we felt like we were receiving extra value, but we did not.

We LOVE Dr. Crowley! She is patient, kind and thorough. Their after hours appointments are wonderful too. We highly recommend checking out this practice.

NOPE! The office staff is so terrible and so lost its not even funny. I understand that they are in the process of transferring everything over to electronic records, but i have to give them my insurance and license for them to make a photo copy, they CONSTANTLY bill my old insurance and then bill me send me bills for another patient etc. ALSO HUGE… THEY DO NOT HAVE COMBINED SHOTS FOR YOUR LITTLE ONES!!! This means that most other places have to only give one or two shots and these people give at least 4! Talk about a pain in the you know what!!! Ive had two scheduled appointments that they told me when i showed up were an hour before. (i just so happened to keep the first ticket with the time and date, and remembered to keep it for the second) When i showed it to them they just said «Well that is not what we have so you will have to wait until a doctor can see you» I then asked them if my appointment was supposed to be an hour earlier then why did no one call me to ask where i was? there was ZERO response…
I think that the doctors there are great, but honestly the amount of crap you have to go through to see them is NOT WORTH IT!

We have been with Pediatric Associates for 6+ years. We think they are great ! We have seen every doctor there at least once — all of them seem to enjoy taking care of kids.
We do our well checks with Dr. Morgan. She’s great. She listens well, communicates well — is super smart and funny. She seems to really enjoy her job — which we like a lot !
We have never had to wait very long to get our kids seen — they do a great job of scheduling the docs and building in time for sick kids. We have no problems with the value-​added service $$ and will be at P.A. for years to come !

Love, love, love PA, especially Dr. Hargrave. He is always incredibly detailed and never rushes us when we have millions of questions at well-​checks. We are grateful for his approach and that he is willing to tailor it to ensure that parents’ concerns are taken into account without compromising the care of his patient. Not an easy tightrope but he walks it better than anyone else I’ve encountered. Cannot say enough great things — we have a ton of respect for Dr. Hargrave and are grateful to have our kiddo as one of his patients.
As others have said it is a challenge to get an appointment with him, especially for well-​checks, but remembering to call way in advance helps with that. Even with this, Dr. Hargrave is ten stars on a five point scale. Incredible! The other Drs. we’ve seen have all been wonderful too — Mirrop, Owens and I think one more.
Like some of the other reviewers, I also have had a couple of surprising run-​ins with one member of the front desk staff. However, the medically-​related staff and Connie (at check out) are all so incredible, they make up for the lackluster experience at check-​in. Plus, the run-​ins have only been a couple times and the last few appointments have been fine.
All around a great practice and always good experiences here.

I am so grateful I decided to go with Austin Ped Assoc when my first daughter was born. She (now 4) makes excuses to go see her doctor bc she loves going so much. Strange, right? Well, she absolutely adores her doctor, Hargrave. We have seen many of the other docs and have had nothing but great experiences with all of them (especially Dr. Miller). Two super enthusiastic thumbs up for this great practice.

Love love love! But it’s all because of our doctor, Dr. Miller. Unfortunately we are moving soon. But grab that extra spot of you can!
Also, the review is very doctor specific. I love the way our doc took the time to explain things to us, play with our daughter and worked with me on my breast feeding issues.
We had to see Doctor Griggs by accident one day. Gross. He was so rude and condescending. So it really depends on who you pick/​who is accepting new patients.