Pebble Creek Apartments

This place is not safe. This place is infested with cockraches, my car has been broken in to when there’s supposedly a «gate» that btw never works. My car has also been hit. When you need maintenance nothing gets fixed, after a week the air conditioner/​heater will be out again. Front desk staff clearly only care about their paycheck. Do not move here, its a horrible place, you’ve been warned.
Update: after talking to neighbours, one had his fucking car stolen and the other one his stereo and tools. Brand new neighbor who just moved here, had her car broken in to too.

Well I wouldn’t want anyone to live here and I’ll tell you why. This community people like to rob from each other when they cant pay their rent. So expect your car whether under a street light or inside people will break Windows maybe even your home when they think your not home.(I’ve had a incident where a stranger came to my door which I didn’t open asking for someone that sure hadn’t been here for 6 months since we have been living here so it was a fake name they gave.) People can’t drive hitting parked cars outside where they tell you to park. The parking lot is always full! No cameras anywhere for protection! The inside of the apartment always electrical and heating problems they put temporary fixes on. Also let’s not forget your mail too is not safe they broke in to that as well the management team really has their stuff together here. (Sarcasm)
Pay rent get robbed!

My boyfriend originally lived here in a studio apartment once I moved in, it was too small so we switched to a one bedroom.
I should have just stuck out the lease with him in his studio because since we switched it had renewed the lease.
My boyfriend already had problems before I moved in. He had a roach problem which he said management was barely helping him solve. He spent tons of money on repellent. Terminators came about every two weeks to spray but it NEVER helped.
Once we switched and renewed the lease management became very nice and was on top of everything, they even got us a housewarming gift. I thought okay they’ve redeemed themselves.
Then in August 2015 we got CHARGED RENT TWICE! My account over drafted and I had to deal with fraudulent claims to my bank only to find out that management charged my check twice. They electronically charged it AND deposited it. Who does such!!!
We spoke to Pascal (the main manager) and he basically told me to call my bank and ask them to stop one of the charges. I told him that both charges were already posted therefore they couldn’t do that. He still insisted I call. I called and put my phone on speaker, the banker basically called out the apartments and said that they made a fraudulent charge by trying to cash the check twice and that they couldn’t stop a posted charge. Pascal was pissed and my boyfriend told them that we needed that money for an upcoming trip we planned. He said he would help us but never did. My bank did all the work by putting the money in the account after I made the claim.
Not even a month later in September I was rushing to work to find my car on bricks in the parking lot!!! Someone during the night had STOLEN ALL FOUR TIRES OFF MY CAR!!! They didn’t even attempt to break in. I WAS HORRIFIED!!! My boyfriend tried talking to management and they said they couldn’t be responsible, okay that I understand but they don’t even have cameras and they never helped or expressed any type of concern. I called the cops and made a police report. Luckily my insurance covered it but the apartments never tried to help or expressed any sympathy.
I no longer feel safe at these apartments.
I recently reached out to Belco Equities which is the company that owns the Pebble Creek property. I’ve told them about the situation.
Right now my boyfriend and I are trying to break the lease in the most reasonable way because these apartments are dangerous, management is terrible and our experience is frustrating.
Bottom line: AVOID MOVING HERE, it may be affordable but please be smart and pay extra for safety because this place is no where near safe!

We lived here for 2 years and were extremely unhappy with the management.
First of all, we heard gun shots around Christmas time by the creek. Enough said!
Secondly, the gates here never work! They are just for show and were left open all the time. When I brought this to Pascal, the general manager, not only did he not believe me, he asked me to show evidence that it was not working. Simply enough, I took a video on my phone and showed it to him about the gates not working and only then did he believe me. Even after proving to him that the gates were not working, it took them over 2 weeks to fix the gate! Every time I followed up with him, he would say that the parts for the gates were expensive and they working on trying to replace them. Once they did ‘fix’ it, they stopped working a week later. Basically, putting your money on towards a gate controller is pointless since the gates are wide open 99% of the time.
Thirdly, when we asked management to fix things around the apartment, they would leave screws lying around on the carpet and just use our trash to throw things away. It was shocking to find tiny screws every time we walked on our carpet and when I told management about this, they didn’t even apologize for it. Thank god we don’t have kids but I can’t even imagine the horrible situations that could arise if someone with kids was asking maintenance to be done on the apartment.
Fourthly, nothing ever got done on time. For thanksgiving, I had family visiting and we did not have hot water for over a week! We were showering, washing dishes, hands, etc with ice cold water in November. Every time we would call about this, they would say «we are working on this and it should start working by tomorrow». Well tomorrow didn’t happen for another week so don’t ever expect things to happen in a timely manner if you choose to live here. Although, I suspect we weren’t the only one outraged by this so management compensated us for the inconvenience by comping one month’s rent. Although the gesture was nice, it still was an indicator of the management’s tardiness in fixing major problems such as hot water.
Lastly, they increased our rent by $ 100 with only a month left to renew our leases. I emailed them asking about the rent prices 2 months in advance so we could look into other options if the rent prices increased. I wasn’t surprised that they only gave us 32 days notice about this. When we tried to negotiate with Pascal about this with legitimate reasoning about being loyal residents and always paying our rent, utilities, etc on time, he just sat there and told us there was nothing he could do so and it would be fine that we moved out. This is NOT someway to treat loyal business customers. Getting an appointment with him was also impossible! His assistant — Andrea told us she would get back to us about an appointment which never happened. We had to constantly follow up to speak with him and I even had to take time off from work as he had a «busy» schedule to fit us in. We asked him to do our apartment inspection before we moved out and even confirmed this over email. Well my husband waited for him at our apartment for 15 mins during the appointment time and he didn’t show up. So, he went to the management office and Pascal had conveniently called in sick without asking anyone to cover his appointments. This was unbelievably unprofessional!
Bottom line, we had a pretty bad experience with management! Neighbors were decent but could be noisy at night and I always felt scared stepping outside past 9p.

Management is very nice in person but I had some difficulties with them upon moving out.

New ownership made this place not worth it. Management will lie to your face and not think twice.

I never thought that after writing a first letter that a second letter could even be fathomable, yet here we are.
I’ve never carefully deliberated the intense importance of hot water. I suppose the feeling of hot water entitlement comes from «first world problems», as the kids say these days, or perhaps it’s the $ 69 paid monthly for my outrageously high water bill. However I digress, the issue at hand is for at least two months I have had less that sub-​par hot water. The first month summer had not yet left us and cooler showers were important therefore, the water temperature little ill effect. As the winter season made it’s debut my water temperature did not increase.
Monday November 11^th I called and put a work order in regarding my hot water’s temperature as well as the water pressure. A week went by and I patiently waited for either results or a phone call with some kind of explanation. Much to my dismay there was no change.
Monday November 18^th I decided to call again, I put in a second work order pertaining to my water’s lack of temperature and pressure. By now the weather was changing, for a week it was thirty degrees and rainy out. I was chilled to the bone and my one wish was a hot and steamy shower to wash away the days hard work. As I approached the apartment I noticed the hot tub was on, steam rose up off the water in signaled plumes of warmth. Seeing this excited me perhaps my hot water would be in working order. I rushed in only to be loyally greeted with less than lukewarm water. I had to boil water and draw myself a bath as if this were 18^th century England.
Monday November 25^th, the week of thanksgiving, I called and this time I spoke with the apartment manager. He informed me that the apartment complex was on a boiler system and there seemed to be an issue with the boiler. He assured me that although they had to wait for the part to come in, they would try and and turn the hot water up so that maybe the water would be warm enough to shower in. Taking him at his word I got off the phone feeling relieved that something would finally be done about this dilemma.
I rushed home from work excited about the hot shower or at least warm shower I would now be able to take, I turned on my water in anticipation, only to be yet again greeted by barely lukewarm water that wouldn’t even fog the mirror. Now I was getting frustrated with the entire situation.
Tuesday November 26^th I decided to go into the office, thinking if they see my face maybe something would be different. I got to meet with the apartment manager in person. He told me that the boiler would be fixed by the end of the day. The end of the day came and went and still no change. My faith in the apartment manager is now measured by the heat of my water, less than lukewarm.
I called the Wednesday before Thanksgiving this time the girl that answers the phone says, «The boiler people are here right now and it will be fixed by the end of the day.» I am beginning to wonder are they all just lying to me or do they honestly have no clue what is going on? I felt they kept telling me the answer they believed I wanted to hear. In reality I just want to know the truth so that I can plan accordingly.
The water was not fixed by by the end of the day meaning the water would not be fixed by Thanksgiving.
I spoke with a few of my neighbors and they were experiencing the same hot water issue. There was even a woman who lived two buildings away, that said she went to a friends house to shower.
Friday November 29^th not fixed.
Saturday November 30^th comes, disheartened, I call and ask when the water will be fixed and request she not say by the end of the day, at this point I know that answer is complete fabrication. She took my contact information and said she would call me back with facts about the water. I knew she’d never call and of course she never did.
The lack of communication between management and renter sends me spiraling into a sea of what-​ifs. What if this is because I owe the apartments $ 2.40? My plan was to include the small amount with next months rent, taking into account a money order would be nearly half the price I thought it best to just include it then. What if she knew the next day was Sunday and the office would be closed, the employees would be deaf to our problems. What if they don’t care about us at all, and my quest for hot water was nothing more than paperwork on a desk instead of the lives of real people.
When I went to the Belco Equities website I saw your mission statements; Providing the best living experience, value relationships, foster loyalty or my personal favorite maintain excellent reputations. It seems like Pebble Creek has detached from these values and gone a way of its own. Maybe the Pebble Creek crew has never seen your website, and they are completely unaware of your value for basic human amenities?

I lived here for almost 2 years (2011 – 2012), and while I would have given it maybe 4 – 5 stars before, my opinion of this place has definitely shifted. Don’t get me wrong, Pebble Creek isn’t so bad. Considering what an awful area it’s in, it could be much worse. I’ve had several homeless people try to get me to give them money in the parking lot through the years and I’ve had terrible neighbors, but that’s not the complex’s fault.
My big issues are mainly with the actual apartments. I had a second floor one bedroom apartment with hard wood flooring (if that’s even what it is), I think the bigger of the floor plans, and there were a ton of issues with the place.
The wall sockets were weird. You’d plug something in but it would just slip right out of the plug. The ceiling fans had to be plugged into the wall (GHETTO), which was problematic when you’ve got funky sockets. I had to literally tape some plugs to the socket to keep them from falling right out.
Also, the electrical was wired weird. There was a switch in the kitchen, the living room, and the bedroom that would turn off ALL the electronics in said room if switched off. That made things confusing in the beginning, haha.
Also, the cabinets were TERRIBLE. The floor of them was all warped, so your dishes will sit crooked and sometimes fall over because the boards were so messed up. It looked like there was heavy water damage in them almost. I don’t know why they hadn’t replaced them.
Also, the walls were extremely thin. It was too easy to hear pretty much everyone around you.
The way the bathrooms were set up (at least in my floor plan) are so awful. They had the sink outside in the actual bedroom, then the toilet and the tub were crammed into their own tiny room.
There were a ton of people who spoke ZERO English, which could be frustrating when they were being obnoxious and you were trying to ask them to quiet down.
My other huge problem with PC was that they could be a little sneaky with pricing. I was given a quote for a lease renewal and they wouldn’t honor it, even though I renewed my lease in the allotted time. The office girl claimed that the renewal rate on the paper, which THEY stuck on my front door, wasn’t for floor plans with wood flooring. Which, if that’s the case, the idiots shouldn’t have put it on my freaking door. It didn’t even say anything on the paper about wood floored apartments being excluded from said rate. I let it go, but I was pretty upset, to say the least. The rent went up about $ 60 or so a month without that renewal deal. REALLY irritating.
They also didn’t follow through with complaints all that well. They claimed you’d be fined if you were caught leaving trash out by your door for very long, yet I complained about my neighbors doing it for weeks at a time, CONSTANTLY, and they did nothing but leave a freaking note on their door. They just kept doing it anyway. I got ants in my apt because of those a$$holes. They would leave bags of dirty baby diapers out ALL THE TIME too and, with the way the upstairs apartments are setup, you share a little entry space with the people across from you… which means I had to smell that crap (literally) ALL THE TIME. Funny thing was, I had some really rude downstairs neighbors that complained on me twice because I was «walking too loud» and the complex threatened to evict me if it happened again. I was NEVER loud. I’m thin and short, meaning walking around doesn’t make much noise, and I kept my music and movies quiet. It’s ridiculous. You’d think I was stomping around in heels and blaring music and movies all day/​night. Gotta love white trash.
The better things I can say are that management isn’t bad. There’s a new manager now that I haven’t really talked to much, but he seems nice enough. The previous guy acted pretty friendly, but he was rude sometimes. Office staff can be a little uppity sometimes, but it’s whatever. I don’t ever have to deal with them so I don’t really care. They’ve gotten pretty strict about what you can and can’t keep on your porch, but I’m kind of glad; makes the place look cleaner.
Though the area of town is really trashy, I never had my car broken into or anything, though some people had that issue. I kept my electronics hidden. I got a lot of new dings from rude people hitting my car with their doors, but I guess that happens.
Cops are also around a lot, which is nice because it makes you feel a little safer having them around, but I guess it isn’t good they feel they need to patrol the area so often, haha… They’d respond quickly too. I called them on my downstairs neighbors because they were fighting and he started like beating her and the cops were there before I was even off the phone with the operator. Go cops!
I can’t really think of many other good things, though.
Overall, I was pretty enthused about moving out. I’m glad I now live in an area where I’m not afraid to walk to my car alone.
Austin has way too many crazy homeless people.

I’ve lived at these apartments for 2.5 years now. Originally I moved in because they were inexpensive but they were quiet, relatively nice and the office manager (Greg) was very friendly.
They’ve since changed office managers and they are doing a lot of visual improvements to the community, which is nice, but they are failing terribly at tenant satisfaction. About two months ago the quiet in the community was shattered by a new tenant moving in. Every weekend since then we get to sit in our apartment and listen to mexican music blasting and over a dozen people yelling in spanish in the courtyard until 3am. I’ve spoken with the office several times, often emailing videos of the raucous behavior, and the police have been out here several times. Yet the office seems to do nothing. Every weekend it’s louder music and more people.
We are not renewing our lease again. This is absolutely not the way to keep tenants happy. As I write this right now, sitting in my apartment at my desk I can hear mexican music blasting and people yelling and screaming in spanish.
If you like to party and disturb your neighbors this is a great place for you. If you value peace and quiet and an office staff that cares about retaining quality tenants then look elsewhere.