Patten Law Firm

Patten Law Firm has been my title company of choice dating back to 2003, they offer a level of service that allows my clients to feel comfortable as we know buying or selling a home can be stressful. With out a doubt weather you are a realtor, builder, seller or buyer you can’t go wrong with this team. If you are a buyer or seller demand Patten Law Firm, don’t hesitate.

I’m surprised to see all the five star reviews here. I guess once people get the keys to their new homes, they just don’t bother to write any truthful reviews.
If I could give zero star, I would.
Main points (if you don’t feel like reading much,)
1. Lack of communication – No timely reply of emails or phone calls
2. Impossible to reach the person you are looking for directly. I wonder if they dodge your calls intentionally. The reception always tells u «oh someone just stepped away», «oh someone is not in office». Blah blah.
3. No respect to clients. Treat you like crap.
I want to start by saying that I did not choose to use this law firm.
Based on the five star reviews, I would assume that the people who work here treat customers with respect. Guess what, I did not get a single sense of respect from this place.
I wonder how many strikes a business can have before truly disappointing their clients? One? Two? Three?
I won’t mention any names or specific dates here.
I think I’m the customer? Am I? Sometimes I wonder if the law firm works for the client or the client (I) work for the law firm? Someone please remind me.
The property I was about to purchase required me to use this law firm. I had no choice. That being said, below is what happened–
Strike one-​I had some questions about the closing process a month prior to the closing date, so I emailed my designated officer a list of questions that should be easy to answer and then, waited. After three days, no reply! So I called and finally got connected to the person, who did not offer an explanation to why she saw my email and never replied.
Don’t get me wrong, I completely understand how work can get hectic and how someone can easily forget to reply an email. Hell I’ve done it too before. So I thought, no worries. Let’s try again.
Strike two-don’t return call even if u leave voice mail AND email.
The time was near closing and I really needed to confirm whether or not the officer can schedule a specific date with me. Sound easy enough? Guess what, I could not reach this person over the phone for two days!!! After leaving voice mail asking her to call me back, she never did. After calling reception and leaving a message to call back, she never did. After leaving a message with another staff member at the firm, she never did!!!
OK I understand that work can be busy sometimes. But isn’t it your job to give a timely response to your clients? This is where I got confused as to if I work for her, or does she work for me? Remember I’m paying $$$ to be treated like this.
If she’s really that busy, then have someone else schedule your closing times! Or maybe just return some calls?
I wonder if people who work here are supervised at all! Or do they just do whatever they feel like doing? Also, how long does it take to email or call me saying «hey your date works» or «your date doesn’t work, let’s try a different date». Two minutes tops!
Next time when I’m selling my home, I will NOT USE YOUR SERVICE ANYMORE! Being treated with disrespect is NOT worth the hefty closing fee I HAVE TO PAY TO YOU!
A note to realtors: if you don’t want the buyers to hate you, please use some place else for closing! Dealing with this law firm has been nothing but frustrating!
I will never recommend this place to ANYONE. What a horrible experience! I feel bad for other buyers who are forced to use their so-​called «service»!
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p. s. — I really wish that the services offered here are reflected in the 5-​star reviews on Unilocal.After all, who doesn’t want to be treated w/​respect?

Patten provides service that all others strive for…

Patten Law Firm takes care to provide their clients with the best experience with their closing you can have. Their Attorney Brian Adair is the best. I highly recommend this firm for your real estate title needs and closing transactions.

I’ve been working with these guys for years and they have always done a great job closing my transactions. Good communication and excellent customer service.