Parts-People

Gave wrong diagnostic on an Alienware m17x laptop which wouldn’t boot I sent in. Told me it’s the graphics card that was bad when in fact in was the motherboard. I wasted time buying a two replacement graphics card, only to find out my original graphics card was working by testing it in an identical system.
Customer service is friendly and return shipping was quick. However, I would not use the service again since I ended up diagnosing my system better than Parts-​People

I’ve known the owners & family since they played with toy computers & baby guitars :) Always personable, motivated to be & do their best, & honest (honest!) in all they do! You can’t find a better place in Austin to have your computer serviced plus they’re open on Saturday.
As previously mentioned, Mike, (one of the techs), is absolutely brilliant & has saved many of my computers from what I believed to be certain death.
I won’t go anywhere else! :)

His youtube videos give step by step instructions to repair your computer yourself. I needed a power jack on my inspiron 1545 and absolutely had to dismantle the entire computer just to plug in that one part. His video was spot on and worth every nickel spent for the part.

An employee of mine spilled water on my notebook computer and ruined the motherboard. The computer was only a year old. A Dell 3750 notebook that cost almost $ 1300. I was basically SOL. I took it to another local company that I use regularly (and am happy with) and they said the motherboard would be $ 600… yikes!
But they said if I found a mother (still talking about the other company)… they said if I found a motherboard that I could bring it in. I found one on craigslist for $ 45. Yippie! But alas the other company said it was bad.
I searched again and found the motherboard online for $ 300. I heard there are online scams so I researched the company and it turns out it is in Austin. It was Parts-​People. This was this past Satruday. I called them and they were open. I took the Dell 3750 in and they were able to repair it by monday. Cost about $ 450 total but that included: the motherboard, new keyboard, new thingamagig that connects to the motherboard and the power input.
So I am happy and have found a new local company to be my goto place for all my notebook computers. Yip, yip. :-)

Hooray! Open on Saturdays!!!
Personable and knowledgeable. He knew what he was doing, he knew what to do, and he did it. My Dell laptop is so much better now than it was: new power cord, new battery, new keyboard, new face plate. $ 218 — only $ 10 for the labor!
Very pleased with the service.

I made a big mistake. Learn from this: Never leave anything on your laptop when you close it. The culprit: ear buds. I was mortified when I turned on my computer the next day and noticed my screen was cracked/​busted/​whatever. It was a newly acquired dell laptop and I needed a place to fix it, ASAP. I called a few places and they were helpful but expensive. Did I mention it was during finals that this happened?
I showed up with my two little ones in tow, hungry and very rowdy. I showed them my computer, they confirmed the part was in. I did not detect a hint of snobbery, you know what I mean, you get it at tattoo shops, salons, specialty shops, other electronic discount and repair places (ahem), etc, and these guys are very nice! The nice man started taking my computer apart right then and there. I thought I was going to leave it, but he fixed it on the spot! It took him about 20 min to fix it while I tried to keep my kids from tearing up the place. He was very patient with them and was very nice. So all in all the fix cost me $ 200 bucks when I was previously quoted about $ 300, nice! Oh, and he charged me a very low fee, most of the price was for the part itself. I am so very happy I found this place, and so very grateful Mark was there to help. THANKS!

These guys kick ass. Great inventory, knowledgeable, cost effective, helpful, awesome — expedited customer service and shipping.
I live in Los Angeles and made the choice to order from these guys because they know exactly what they’re doing. HIGHLY recommend.
Got my stuff on time, my Dell laptop is back to new. ROCK!

We have been using Parts-​People for several years any time our Dell computers get sick. That does not happen often but it does happen. These guys are inexpensive, good at what they do and have a quick turn around. I noticed today you get a 10% discount on repairs when you «check-​in».
Parts-​People carries Dell computers and an array of accessories. I am fascinated with the adorable mice at the counter: race cars and a bright green turtle. As we were leaving, my son said, «He can’t work the cash register that well but he is bad ass with repairs…»

They fixed my laptop for a great price and they even replaced my missing ‘J’ key for free. Yay!