Parker School Uniforms

When I went it was very busy but I was seen in ~5 minutes. The woman that helped me explained the sizing options, I made my choices, waited about 5 minutes more to check out, exchanged my items, bought the new ones and was out the door in 15 – 20 minutes. With all the people there I expected to be there for at least 45 minutes. The cost is ridiculous but that’s how uniforms are.

I had a great experience at Parker. The high school student that worked behind the counter was very nice and polite. There was an older woman there, who I assume was the owner, who helped me a lot with sizing. My daughter is smaller than the smallest size offered in the uniforms required by her school and she talked me through different options and showed me some easy alterations I could make to the jumper. The only reason I didn’t give 5 stars is that the prices seemed outrageous, but this is my first time buying uniforms so maybe this is standard. After reading the negative reviews I was dreading my visit, but I will be happy to go back!

I read the horrible reviews and was worried about what I would find. But the AISD magnet school our child is entering requires uniforms so on tax free weekend, I decided to bite the bullet and drive over there. They must have read the reviews, too, and decided to address the customer service issue. The service was prompt even though it was busy and they had plenty of staff to service everyone. And they were very friendly. The prices of the uniforms are of course ridiculous but the in-​store staff has no control over how this national company sets prices.

I have been in to this store about 5 or 6 times to purchase various uniform items for my children. I dread it. It always takes much longer than it should, even if I’m the only customer in the store. Their systems for retrieving items, helping customers, even checking out, seem very archaic. I purchase elsewhere when at all possible.

We have bought school uniforms in 4 different city’s for 4 different private schools. I already struggle with the monopoly-​created attitude most uniform stores have… The «you have to buy from us so we don’t work at making you happy» attitude, so every little extra effort they take to make returning items hard really frustrates me. This store is by far the worst!!! Backordered items are given a 90 day return policy FROM THE DATE PAID NOT SHIPPED/​RECEIVED. So if it takes 10 weeks to get an item, the customer has only 14 days left of the 90 to return them! WHO DOES THIS? Horrible policy and I will search high and low for another store who sells our stuff (states away) to avoid ever doing business with them again. The sweet girl at the desk tried her best to be empathetic, so I’m not upset at the messenger here. Just the ridiculous return policy.

This place is AWFUL! They have no organization. Showed up to an onsite school uniform sale with a 30 minute late opening with hardly anything to «cash and carry». Only two staff members and three last minute untrained volunteers to help the families that showed up. With one person to check out, I waited literally an hour just to check out.
Parker knows the families are at their mercy and don’t care how poorly their customer service is; they know you can’t go anywhere else.
Sad thing is it was the same way 6 years ago, so they can’t claim it as being a «fluke».
If I could, I would go somewhere else.