Pak Mail Center

If you care at all about what you’re shipping, beware of this particular location. I called ahead of time to say I was coming with a painting to ship to another state. I’m in a wheelchair and asked if they had someone that could help me with it because it was very large and heavy. They said yes. I called when I got there and the guy got the painting that I had in a box. I told him I was going to park and come in. He was like, no, you don’t need to come in. You have our number. You can give me your credit card over the phone. People do it all the time. All the while I’m saying that, well, this is a very important piece of art to me and I’m coming in. He says I don’t need to and he can just tell me how much it is over the phone. Are you kidding me? All the while he’s trying to walk away. So, I’m going to leave my grandmother’s painting with no paperwork, how it’s going to be packed, how much it’s going to cost or when it will get there … with no address even? He seemed very uninterested in what I had to say, so I yelled off to him to bring it back and put it back in my car, that I did not want to do business with them. He told me he’s an artist and they pack art all the time. It was bizarre. Who does that? I will never do business with them.
I left and found another Pak Mail in Austin and they were wonderful. Very kind and helpful and made me feel okay about trusting them with what was very important to me. And when my grandmother’s painting gets to its final destination, I’ll write a review on them, too. Only a really good one.

I called Pak Mail to ask where they were located and the person responded with they will be closed in five minutes. If that is the way they treat customers, I will go elsewhere.