Once Upon A Child

I am reviewing based on selling items to Once Upon a Child… I think that there process is pretty efficient. You bring your items in a bin or box. They will call you when they are ready for you to come back to pick up items and pay you. What I didn’t like was the fact that they don’t pay much and the items I had were name brand seasonal items. I’m not sure how they come up with pricing or selecting items but you are better off selling your things in a yard sale, craigslist or even EBay. Try shopping around before making an informed decision.

They always have been friendly when we go in. You get cash on the spot for all those items that your kiddos don’t need/​want. You don’t get a whole lot back BUT they sell the items so cheap anyways that it still makes them a good deal. I respect the fact that they only want items from you if they are clean with no stains because honestly, would you buy something that was stained for your child? No. I recommend this place to anyone as it supports a local business and you get a lot for your money!

Very nice consignment shop. The staff can be hit it miss sometimes, but they have an excellent selection at great prices. I definitely prefer them to other kids consignment shops.

My wife and i love this place! Staff is very friendly and we Love it how this store it’s always so organized. We thank you for that.

I always go to this once upon to find the best deals! It’s not too far away from my house and I go here for all of nephews clothing. Shopping retail for children can get expensive and with me being an aunt I want to get a lot of great items at a great price and I always achieve that going here. The staff is always helpful and nice and the manager always helps me out whenever I am there and have questions. I find great gap and j crew all the time with my nephews so I will always be a loyal customer at this once upon a child.

I have been to this location on multiple occasions without ever having an issue. The selection is good quality, newer items. The staff I have dealt with are friendly and explain the store policies when accepting items. The pricing on both ends seems to be fair and if you go on a sale day… Jackpot! The store is clean and organized. Could there be improvements — of course. As with any store I have also been in when they seemed to be understaffed, can’t always control if someone calls out or just doesn’t show up. The staff that was present on these days did their best to assist me and in a friendly manner. I will continue to shop here and suggest to my family and friends that they give this store a try when looking for good quality, gently worn items, that are within a families budget.

I’m not surprised at all that this specific location has really low reviews. I’ve set foot here once, and though I found an umbrella stroller for a really price (my reason for the 2 stars), the customer service really lacks. They definitely need to improve their attitude, or replace the employees (as harsh as it sounds). They don’t show much interest in the customers, and they’re not quick to offer help. Especially when you have a toddler with you, it makes things a lot harder. I agree, though you don’t expect «special» treatment, a common courtesy of offering to maybe load the big items you purchased goes a long way.
Another bad experience occurred yesterday when I called in to ask if they had a collection of books for sale. The employee who answered the phone had a bad attitude. She answered «Yes we do», with a tone that just sounded so annoyed. Due to her attitude, I decided to go to Savers instead.
I’ve never sold anything here, but my past experiences with the employees gives me a good reason to stay away and sell elsewhere.

The sales staff at this location are incredibly rude and disrespectful. I felt as if they did not want me shopping in there at all. We have tried going a couple of time and each time it has been the same.

I have been to this store twice and have not found anything either time. Everything seems very worn and the store has too much stuff. The staff seemed more concerned with talking amongst themselves than helping customers. Poorly lit, way too warm, and smelled kinda funky. No desire to go back.

Worst retail experience in a long long time! I had shopped here and have found some gems for a good deal, but my little one is 1 ½ already and decided to give their buy back program a try.
I only brought 2 mobiles and a play gym with me just to test the waters. So I go in and ask if I can use a shopping cart to put my things in since I also have my toddler with me. I head back in with my things playgym a and mobiles hanging off the sides while baby sits in the cart. I get to the doors and to my dismay my items do not fit through just the one door. I end up having to hold open both doors with my hands while simultaneously trying to push forward the shopping cart over a speed bump using only my body. Let me tell you that this was not an easy task and I struggled for a good amount of time and to top it off there were 3 store employees within a 10 foot radius! No one even bothered to look up!
I was so embarrassed. Now I don’t expect any kind of special treatment but it is good manners in general to lend a little help.
Well after all that trouble and a wait of over 3 hours they didn’t take a thing. The girl wasn’t even nice about it, just kinda of robot talked to me about the reason which was B.S., I think! Supposedly they «looked» like part of a set, um okay… I cried a little once I got to the car at the way I was treated here. Not even the coupon I was given will get me to set foot in this store again.

I have been shopping at this glorious store since my son was about 8 months old and I discovered this gem. It is without a doubt the most pleasant shopping experience there is. I am a serious shopper, and frankly used to frequenting the higher end stores. But when I had my son, and realized how often I would be shopping, I began to search for lower priced options.
The stores are clean and bright. The clothes are always in good to perfect condition. The racks are well labeled by gender and age. Then those racks are organized by style of clothing: shorts, pants, short sleeved shirts, jackets, etc. Then further divided by general color! They have all the brands, from bargain all the way to made to order. The prices can’t be beat! The prices are the same or lower than Savers, without hours of flipping through random racks or bins for higher quality merchandise.
I lived in Thailand for a few years. The quality, ease, and prices for clothes are so good that it was cheaper for me to send my sister in law to once upon a child once a season and have her ship the clothes to me in Thailand, than to purchase comparable quality in Thailand!
I can’t say enough good things about this store!
Yes, they are very picky about what clothes they will or won’t take. But that is because they only sell quality products. They are not the Salvation Army who will take your junk and your gems. They are a business that provides the desperately needed service of low price quality kids clothes! And toys and gear too. I have purchased toys and gear from them as well and never been disappointed.

I have been into this store multiple times, expecting a different outcome each time but it’s always the same. As soon as I walk in the door I feel unwelcome. The staff are not friendly nor do they uphold the standards of what customer service should be. I have brought in multiple things to sell. Each time I bring in a variety of clothes, shoes, toys, and other items (bouncer, nursing pillow, etc.) They usually only take a few things and hand the rest back to me. The reasoning is the same each time. I usually stay and shop while they go through my items, but they never have anything in stock that Im looking for (size 4 pants for boys, for example.) This past time, I left the store while they went through my items. I got a phone call when they were done and the lady very rudely explained, «you have until 6 to pick it up.» I’ve since found another resale place that not only buys more of my items, (as I never bring in old/​worn/​stained clothes, etc), but the staff is much friendlier and they actually have clothes in stock that I can buy. I would recommend shopping/​selling at a different children’s resale store before you come here.

If I could give less stars I would. When we arrived I noticed they don’t take things with a manufacturers date of over 5 years and realized the barely used play yard with bassinet, high chair and swing were over 5 years. One associate told the other and she said «As long as it’s clean», so my husband and I brought the rest in and had to assemble it all. Got a call 7 HOURS later and they couldn’t tell me over the phone how much stuff I’d be taking back, like its some top secret info. I drive all the way back there, I live in Liberty Hill, to receive $ 24.10! They barely took anything, including the fully assembled play yard and swing because they were over 5 years old. I told them the earlier associates said it was fine and they talked to each other about how they should have been told. I was also told that the swing was missing items, 2 toys that hook on the tray, I told her the instruction manual says on select models, this not being that model and she shrugged. I was by myself and left to disassemble the play yard and swing and load it all back in my car. These two associates were unfriendly and not helpful whatsoever. The whole 5 year rule is bogus especially when the stuff is kept in great condition and isn’t under some recall. I will never shop here and will definitely tell everyone I know who would even consider shopping here to go elsewhere. Horrible experience and a huge waste of time. Also maybe they should focus on communication so customers aren’t wasting their time!

Horrible selling experience from this particular store. I brought in a jumperoo only to have them ask me to bring it back cleaner and that they will definitely buy it because it is a great seller. I lug it home, clean it and bring it back, all with a one year old in my arms. The SAME lady looks at it and says «it’s too old we can’t accept it» because it is manufactured in 2007, yet I bought it in 2010 when my daughter was born. Um… couldn’t she have told me that earlier? I respect their policies but the rude and «we have very little room for certain items» attitude is why there are bad reviews here and why there aren’t many people shopping when I have been in there. If there were better communication, friendlier staff, and a management that cares about their customers, I would come back. But I can assure you that I will not be back to this store. If you have items to sell, I recommend craigslist or donating them. I will be donating to my church instead and will do so from now on. The aggravation isn’t worth the $ 15 I would have made on a $ 100 jumperoo.

I was very disappointed with my recent visit. I had never been there before and had several boxes of children’s clothes to sell. I had read the previous bad reviews that they don’t pay much, but anything helps. I went in at 1pm on a Sunday and was told they were just too busy to take my clothes for processing. At the time there were only a couple of customers in the store and two employees. I asked what hours they accept clothes for selling and the employee ran down the hours and when she got to Sunday she told me until 4pm. So three more hours to go and they couldn’t accept my boxes??? She told me I can try again tomorrow. Needless to say, I will try again never. The only reason I am giving two stars is because it appeared there was a lot of inventory, but they definitely lost me as a customer!

I was very disappointed in the service I got today. I had a bag of mostly littlie boy clothes. They only wanted about 6 of the items & gave me a very low amount for them. It didn’t even average out to be 35 cents an item. I went ahead and took the amount & on my way home I got more upset thinking about this place and what they gave me for them. I called & spoke to the manager and was told they don’t do the pricing the computer does it. I was told by her they were already out on the floor so I couldn’t get them back. The lady that gave me back the clothes they didn’t want told me I had clothes with stains and some were faded. So not true. I knew what they would and wouldn’t take and made sure I didn’t have any thing with stains or faded. I won’t be going back and if anyone ask me if I have ever used this place I will for sure tell them of my experience and tell them not to go there. Employees weren’t the friendliest either.

I’ve been to the RR location on many occasions, and been satisfied with that location. I took some leftovers from my previous visit to the Cedar Park location, hoping to get sold all I could before sending it on to the donate bin. First, my own mistake was not being familiar enough with the area. It took me 30 minutes of wrong turns and driving around to find the store. Once there, I hauled in my two large and heavy totes of items. I was greeted cordially, and told it had been a busy morning, and I was looking at a 5 ½ hour wait. I was fine with that, until I was told I would NOT be allowed to come pick up the next morning. That if I didn’t pick up by 8 the same day, my stuff would be donated. I was taken by surprise, as the RR location always let’s me pick up next day. They said the RR location was run differently, and normally they’d let me do a next morning pick up, but not today. Well, I’m a single Mom… I have schedules and appointments to keep-​not to mention keeping my child on a schedule. With a 30 minute drive, and already having an appointment from 5:30 — 6:30, and picking up my child from school (and getting a non fast-​food dinner in her)… There would be no way for me to be able to get back over there by 8. I’m frustrated at the different policies and lack of flexibility. I’m also frustrated at the waste of time and gas to get over there. I will not be returning to the Cedar Park location. RR can continue to profit from my patronage, and Goodwill will get the rest.

Great for buying, not so great for selling back despite the purpose of the business.
Any parent knows how quickly babies go through clothes. When my baby turned 7 months and was already wearing 9 – 12 month clothes, I gathered up all her old clothing and several pieces of baby equipment (ranging from never used to used regularly) and took to Once Upon a Child to sell. They bought approx. three pieces of never used and used once equipment, and nothing else. I had experienced a moment of apprehension from the start when the sales woman eyed my large pile of items (I think she knew how much they were going to reject the moment I walked through the door). I asked ‘why not buy the clothes’? They were clean and arranged in the way that Once Upon asks all customers to provide in order to be considered for purchase. The response was, ‘wear, spotting, or surplus items’. In other words it was nothing specific about what I had to offer, they were just rejecting all the clothes outright — to my knowledge the clothes weren’t even touched, just handed back to me. It was a shame as the clothes ranged from 3 months to 9 months, onsies, pajamas, long-​sleeved, and dressy. Items a parent could have benefited from via resale. So I had to take my large pile back to my car where I did a turnaround on 183 to a nearby Goodwill donation station that I happened to know was there. The workers were more than happy to take these items.
Bought: bouncer (used once), Graco playpen (never used), Bjorn baby holder (used once)
Rejected: smart traveler stroller and car seat system (used regularly), crib liners (never used), all clothes (clean, no holes, and minimal to no spots). BTW, don’t be fooled, not all their resale clothes are spot-​free or without holes, while they do screen for it in the resale process, I still see these things when shopping for clothes on the racks.
If you want to try your luck at selling the clothes, please note they will not consider your items unless they are cleaned and pressed, spot-​free, and arranged in a plastic bin. They will not go through clothes that are in garbage bags despite your natural inclination to put the clothes in one for transportation reasons. Also be aware of where your local Goodwill drop-​off or donation station is for afterwards, if like me, your items are rejected for resale and you don’t want to recreate your home stockpile. You will not get money for it but you can feel better knowing that a family and their baby will benefit from your generosity.

This place has miles and miles of kid clothes. I found some Stride Rite sandals and four swimming suits for $ 41.00. Everything was in really good shape for being «used» clothing. Those of us who have kids know that wearing an item at most three times before growing out of it hardly constitutes it being used. Anyway, I’ll definitely be back when I’m in the mood for a bargain.