Omni Dental Group

If you go to this office for anything other than a routine visit, be prepared for a lot of frustration. I was scheduled for an appointment which turned out to be for another dentist in the office who had already seen my teeth and made his diagnosis. I was charged an outrageous amount for this visit. The office rep recognized that a mistake was made and said the amount would be applied to my upcoming surgery. I never had that surgery and the dentist would not refund my money or at least a reasonable portion of it. I was willing to compromise but the office would not return my phone calls. These guys are not very professional. They seem very disorganized. Maybe if you are not on insurance they are more professional.

Great customer service. The dentist and the staff are very knowledgeable and very friendly. My appointment was very quick in and out. They really know what they’re doing :-)

Should have read the reviews before selecting this Dental Group!
I scheduled a 1 pm appointment for a «routine cleaning» and arrived before 1 pm was called back at 1:25. I waited and waited for the doctor and he came to see me after 2:15 pm. I asked Doctor Maveli why it took so long and he apologized and told me there were three 1 pm appointments (no one in the waiting room but me).
After the dentist looked at my teeth and xrays he said I needed a «Deep Cleaning» and that the Office Manager would come in to the examination room and talk to me about «treatment options». I waited at least another 30 minutes and the dental tech that took my xrays came in and asked The Office Manager hasn’t come in yet? I told him NO and my 83 year old mom is waiting in the waiting room for me. I thought I was getting a «cleaning» and that she has been waiting for me well over 2 hours. He apologized and said he would have the Office Manager call me to give me my treatment options and schedule my cleaning.
The Office Manger NEVER called me. Today, Wednesday, the next day at 12:45 pm I called to find out when I was going to get my cleaning and was told the Office Manager is out ill today. I asked why no one called me yesterday as advised and was told I DON’T KNOW. i asked to speak with someone else, another manager and the receptionist said she is the only Office Manager and I will have her call you when she comes in.
UNBELIEVABLE AND OUTRAGIOUS — And imagine, I am a NEW patient and was treated this way for a new patient cleaning — THAT I DID NOT EVEN GET! Now I have to miss another day’s work to get my teeth cleaned!

No one should deal with them they crocks they send me bill for $ 75 saying I missed appointment that I never schedule when I call them they say we well take that off then they send me letter showing they take $ 50 but I still owe $ 25 that I owe from last visit which is 10 month ago and they send it right away to collection agency my name is Rami Rabie and my phone no is 5 164 677 908

HORRENDOUS.
The dentist who was working with me was interrupted FIVE time to meet with staff walking through. So I was stuck sitting with my mouth wide open — while small talk was made.
I spent 3 hours there to get a cavity filled, but then had to make an appointment to come back the next day — because the office RAN OUT OF MATERIALS needed to fix my cavity. I am not kidding — they ran out of supplies.
Throughout the entire procedure my dentist would ask for different sized instruments, and the staff would yawn and respond with «we dont have that» «this is all we have» «Nope we ran out» etc… Which was absolutely TERRIFYING. I was stuck at the mercy of a dentist who is halfway through a procedure and he did not have the tools needed to complete the job.
While waiting to make a new appointment to come back with the supplies were «delivered,» some woman (I am guessing the office manager) came out to make small talk with me — I guess thinking she could smooth the situation over. They wanted to make an appointment with me for a week out. A WEEK OUT. Here I am stuck with an exposed cavity which they drilled out and cannot complete the procedure on — because they office doesn’t have the compound to fill it — and they want me to relax for a week? I put my foot down, and I was given an appointment for the next day.
The entire time I was at the dentist I worried I made a HUGE mistake a was going to have to go to another dentist to fix whatever mess was being created. Stay away from this place.

I’ve been coming here for years and I’ve always loved the way they treat my teeth. They’re never rough, always very nice and make good conversation. Well as good as conversation can be with their fingers in my mouth! I have visited quite a few other dentists, and have always left them not feeling clean and like my mouth was abused (dirty pun). At Omni they’re great. Always putting me at ease, very sure of their work and I always leave feeling confident in the work.
One time I went in for a regular cleaning, had xrays done, upon seeing the xrays they said I had a cavity. Being 23 and never having had one I was very very nervous, they calmed me down, talked me through the process and just to be sure they did a second xray. Luckily after that they just told me to give that tooth extra loving :)
My reason for only 4 stars is the errors they’ve had in scheduling. Making a cleaning appointment when there isn’t anyone there that can do the cleaning, things like that. Besides that I’ve never had a bad experience! Check them out :)

They are total rip off. All their eyes on your wallet. I would never go there and not suggest anyone to do that.

I Bought a Groupon for x-​rays and cleaning. Turns out I need $ 10,000 worth of work. Haha! I basically bought the Groupon for the cleaning. I required a more intensive cleaning which would cost extra. So no cleaning for me. Bait and switch. They saw I was a smoker and didn’t want to do the cleaning basically. Omni is basically a bad car garage that tries to lure you in with a special and then tell you that you don’t qualify. Plus I was there for two hours for just x-ray’s.
If it sounds too good to be true it usually is.

I had one very nice and talented hygienest and a couple of competent dentists work on a crown placement, but have concluded that the place is a scam. They were my HMO primary care dentists. Went in with a broken tooth and they required a bunch of what I considered unnecessary work before they would replace it. What could I do? It takes forever to change PCD and my need was urgent.
The kid who fitted the temporary didn’t know what he was doing and the dentist refused to put the permanant on until I had hundreds of dollars of out of pocket «deep cleanings» and multiple xrays (did they lose the first ones they made?) performed. Once again, what was I to do?
So I played along. The permanent was finally placed and I have been happy with it. Now I want an annual cleaning. My insurance pays for two of them per year. They tell me that since I haven’t been in the office in so long (about 18 months) that they they have to treat me like a new patient and cannot clean my teeth until they do new x rays and other procedures, none of which are covered by insurance. I have had it with these vultures. By the way, the dentists who actually performed the work on me were not the ones listed in their directory and I never even got their cards. They gave me cards with names of dentists I never even met. Seems odd.

Nope, nope, nope.
I went to this office a few years ago, and it was fine. But my experience today was totally different.
First up, my appointment was scheduled for the incorrect day. Luckily one of the office staff called me to ask an insurance question, which is when I found out they had not scheduled me for the day I asked for. THEN, when I was in the waiting room, I overheard another patient with the same issue, and he was pulling up the email confirming his appt for that day. Whatever, they have some serious scheduling issues. Even if you confirm the time, they still might not have it correct in their computer.
They do not value the patients’ time. I spent nearly 1.5 hours in the office, and I saw the doctor for about ten minutes total. I waited 45 minutes past my appointment time to actually see the doctor, then waited again, then saw the doctor again, then waited again for the gal at the front desk. That is bull. I am a professional, too, and I would never treat my customers like that.
Lastly, when you’re disgusted with them and you want to leave with your xrays, there is a $ 25 charge to walk out the door with the xrays you just paid for. The charge is for the action of leaving the front door with your xrays. NOT KIDDING. I caused a stink, and the gal at the front desk let me leave without that ridiculous charge. She said it was their policy. To me, it sounds like a policy from a dental office with unhappy patients.
Now I have my xrays, and I’ll be asking my friends for new dentist recommendations.
Edited to add — I’ve been to a new dentist. My broken tooth does NOT need to be removed and replaced with an implant, as Omni diagnosed. Not only did I receive terrible customer service, but I also got terrible dental advice.

Well — I haven’t even gone to my appointment yet but I’m already very displeased with whomever answers the phone here. Upon calling the first time, I sat and waited and at the end of the ringing, I heard what sounded to me like «hello», but when I responded heard only silence. After calling back a 2^nd time, I was asked to be on hold (oh, goody.), which is when I put together that the first time I called I hadn’t been greeted or ASKED to be put on hold, this lady simply answered with «hold» and put me on hold. VERY PROFESSIONAL!!! She seemed to have an attitude throughout our entire conversation, most of which I tried being polite to her b/​c I thought she may have been having a bad day, but she not once said anything to me that didn’t come out sounding curt and rude. Sure hope their dental work is held to a different standard than the front desk! Wish me luck!

Got a groupon for cleaning X-​rays and exam. I was told that I needed a extensive cleaning which would not be included in the groupon. It would cost an additional $ 275. I get me teeth cleaned every 6 months so I don’t think that this was necessary… The dentist then proceeded to try and sell me 6 crowns to «make my smile more appealing». I get compliments all the time on how white my teeth are and my smile., do not go here! All they want is $$&

I say don’t walk, but RUN away from this group. They are the worst ever and I had a horrible infection that I think they caused white blisters all over my mouth and they said I was doing fine. My HMO covered it, but not worth it. I am ruined now when it comes to going to the dentist. Michelle Amsili is the worst, unprofessional dentist I’ve ever been to! I had to go to another dentist to clean up their mess. The waiting room is like a barn. I GIVE IT A NEGATIVE FIVE STARS!

DO NOT go here! I have HMO so OMNI was in network. Cleanings are free unless the office does *extra things which they won’t tell you about like measuring your gums. This office charged $ 43.50 for a cleaning when others charge nothing. They also charged $ 50 extra for a filling by hiding fees in the «treatment». Worst turnover of dentists. I found 1 guy I liked and he left. Dr Alexander. Who knows where he went. Try Modern Dentistry. They take HMO and most likely are in network for you.

They were short on dental hygenists today so the dentist ‘unfortunately’ (his words and soon to be mine) had to do my cleaning as well as my exam. He used some kind of scalding hot water pick to clean my teeth with the explanation that it is ‘better’ than the traditional cleaning method. When, after a few minutes of searing pain, I asked who it was better for, the dentist replied ‘It’s better for me’. I white-​knuckled my way through the cleaning and was drenched in sweat by the end and feeling pretty miserable. Now my gums are so sore and my tongue is burned from where it touched the ‘better’ equipment. I have never had a more painful dental cleaning in my entire life. I think I will not be using Groupon to select my dentist anymore.

Wish I could give negative stars… I knew I had a lot of work to be done. So I finally got insurance to help me get work done. Go to the south office and they send me to the north location. Very inconvenient, so I go to there surgeon and he suggested they pull nine teeth, four of witch are wisdom teeth. Then the lady comes out with a three thousand dollar estimate. I tell her I can’t afford that but I at the least need to get out of pain now need. So I end up paying close to a thousand dollars for two teeth to be pulled… The next day I’m still in pain on the other side of my mouth now. Lucky for me they didn’t have a surgeon in so I went to a new dentist and he tells me he can save the majority of the teeth they wanted to pull, and that you don’t pull wisdom teeth anymore unless they are causing a problem. None of mine are that’s over $ 2000 more that I would have paid if I had stayed with them. Because conveniently for them my insurance didn’t help much for specialists. Note that my new dentist is cheaper out of pocket than the plan they tried to give me… STAY AWAY FROM THEM THEY WILL ROB YOU BLIND… And they are very impersonal rude on the phone and very unhelpful the worst experience I have had.

On a dental dmo, there are few options of honest dentists. Omni dental group is not a good option.
When I visited the office, the dentist told me I need four partial crowns and one filling. It seemed like a lot but I started with one, I had trouble becoming numb and the dentist asked me if I were an alcoholic or drug addict. He seemed irritated and got a larger needle that really hurt,
After my negative experience, I decided to just pay out of pocket for the remaining because it wasn’t worth the pain, I visited a much better dentist who told me I needed three fillings. No partial crowns. I now wonder if the first partial crown was even necessary.
If you are a DMO, Omni is paid very little for fillings so they will always try to find something more expensive to sell you. Like crowns and partial crowns.

Do yourself a favor and go somewhere else. After going here for close to 7 years and being relatively happy, things have turned for the worse.
At a routine checkup (I always get my cleanings every 6 months), I was told I have 6 cavities. It seemed unlikely to me that I would have that many because I do take care of my teeth pretty well so I got a second opinion. A few weeks later, a dentist in Westlake told me I only had one and that he had no idea what the Omni dentist could have seen. I reported this information back to Omni and another dentist Omni dentist confirmed the one cavity which I had filled there. It was filled at Omni in July because I couldn’t change my dentist until August because of insurance restrictions and didn’t want my cavity to get any worse.
Fast forward to November, I got a cleaning done at Western Trails, which will now be my new dentist, and they tell me the filling is coming out, but took xrays and told me my mouth is free of cavities. I call Omni, they tell me they can replace it at no charge. Great, right?! No. When another dentist sees me (we’re up to a third dentist at Omni I’ve seen in a year) she tells me it is not fillable with a filling and I need a $ 650 crown. She also told me I have a cavity when was not detected a day before with extensive x-​rays at Western Trails.
I talked to the manager of the office, she fed me some bs, offered no compensation in anyway, and was quite flippant about my experience at Omni.
I implore you to not visit this office. There are much better offices in Austin (Western Trails) that do not have such shady practices. I work for Austin ISD and I have Delta insurance which isn’t great, but no one deserves to be ripped off like this. Stay away please, save your money and your teeth.

This review has been a long time coming. It was about a year ago that this I first encountered this office. I had dental insurance at the time that they were an approved provider for so that is why I used them. I visited this office twice. The first time I made was specifically for a cleaning which I had scheduled, though all they did was do an exam and charge me my co-​pay. I actually really liked the dentist, but they told me he does not do cleanings anymore and the person who does was out and I would need to schedule another appointment for when she returned which I did. What they did not tell me was that they would charge me for that second visit. I asked why I was being charged for a second visit, when the first visit was to include the cleaning and was part of my insurance single visit co-​pay. The women who saw me behind the glass was very nice, but when she brought this to the office manager I literally heard the office manager say «because we need money, we need to get paid, they have to give us money.» At that point, I said forget it, I’m out and I was and will not return.
It should be noted that the office visit co-​pay cost was $ 5. Not a big loss by any means had I paid it, but to pay extra for their having scheduled my appointment incorrectly and to support an office manager that apparently sees people as dollar signs rather than humans I could not do in good conscious do and I’m glad I didn’t.
At that point I was done with the office, but recently I wanted to see another dentist. Since I canceled my dental insurance (all the providers with that insurance sounded awful) and I already had x-​rays done here within the past year, I went here with much reluctance and a feeling of disgust. This was all done over the phone. In my research I discovered that many dentists offices take digital x-​rays in which they could e-​mail you the x-​rays whenever you need them. Not surprisingly this office does not. They were happy to charge me their fee for the x-​rays and told me it would take 2 weeks for them to send them to the North location for me to pick up. The only problem is it has been over 44 days and I still have nothing. I called them a couple weeks after first ordering them and they said it takes up to 30 days. So then I called last week and they told me they would check on it and call me back with an update and they still have yet to call. I have since disputed the charge with my credit card company and at this point I would rather pay more to get new x-​rays from a legitimate dentist office. It is unfortunate that places like this are in business or at the very least, seem to show no desire to improve.

This review is from a patient that went here twice, spent some money, had the crown for over a year, then discovered a WAY better dentist that accepted the same insurance…
I went here 2012 for cleaning, filling and a crown. Overall, i spent a lot out of pocket for the work and I expected it to be good… Fast forward a year… the crown is darkish to the point that it needs to get re-​done. The atmosphere here is also «chainy» in and out and not personable. I’m sure this is the same as Castle Dental…
I remember not feeling too welcome and hurried throughout the process. The person who placed my crown was so… oh, so bad! She was fitting in a crowne the 2^nd day (without anesthesia) and worked my gums so bad it started bleeding… I mean i was close to a panic attack as it was so painful!
I now go to parkside dentist, which I’ve also reviewed on their site and am a happy, HAPPY camper… plus, Parkside is a local owned business by one dentist who is starting out from scratch. Go check him out!